11 June 2001Aarhus, Denmark Involving stakeholders in organisational change Scandinavia meets the world: conference on best practice in public libraries

Map of New Zealand New Zealand 3.8 million people

11 June 2001Aarhus, Denmark Mitre Peak

11 June 2001Aarhus, Denmark Maori challenge

11 June 2001Aarhus, Denmark All blacks

11 June 2001Aarhus, Denmark Bungy jumping

Chch Town cryer

NZ Wine Industry

11 June 2001Aarhus, Denmark Christchurch City Libraries Population served 319,000 Central Library, 12 branches, 1 mobile 5.5 million plus issues Budget: $NZ$20 million (72 million Danish Kroner

11 June 2001Aarhus, Denmark Christchurch City Libraries Children’s services Books for babies, Headstart, Big Tick, Homework help line….

New Brighton Library More specific

Library home page

11 June 2001Aarhus, Denmark Christchurch City Libraries

11 June 2001Aarhus, Denmark Scandinavia Meets the World Conference on best practice in public libraries

11 June 2001Aarhus, Denmark Involving Stakeholders in Organisational change Changing the way We work Organise ourselves Our culture

11 June 2001Aarhus, Denmark Why change? Technology End user access to information Customer expectations Budget pressures

11 June 2001Aarhus, Denmark Is your library like this? Hierarchical Status and position Paralysed through consultation Risk and change averse

11 June 2001Aarhus, Denmark Continued….. “Sacred cows” ‘It’s been tried before” “Add on more” Strongly unionised

11 June 2001Aarhus, Denmark Continued…. Rigid job descriptions Aging work force Skill and capability lack Good people leaving

11 June 2001Aarhus, Denmark Continued…. Highly professional people but naïve and unbusinesslike Lots of committee-no action Acceptance of poor performance

11 June 2001Aarhus, Denmark What we wanted: Colleagues empowered Individual and team responsibility Focus on learning and development Decisions based on quality thinking Project approach

11 June 2001Aarhus, Denmark Continued…. Feedback on performance Professional and business balance Resources reallocated to meet customer need General job roles

11 June 2001Aarhus, Denmark People have different needs, perceptions, intellect, capability, thinking and working styles

11 June 2001Aarhus, Denmark Change projects Collection Services Central Library Development plan

11 June 2001Aarhus, Denmark Collection Services Project 75-80% of material from 3 suppliers New processes for selection, acquisition, cataloguing and processing Downsized team by 10FTE See

11 June 2001Aarhus, Denmark Central Library Development Plan Three year plan Revitalise and motivate Seek a new vision New teams and team leaders

11 June 2001Aarhus, Denmark Factors in success Use of consultants Setting a clear direction Involving teams Support for colleagues through change Communication Review

11 June 2001Aarhus, Denmark Use of consultants Benefits: Manage the process Knowledge and expertise Support and reality check

11 June 2001Aarhus, Denmark Setting a clear direction Need for leadership Paint big picture – may not have all the answers

11 June 2001Aarhus, Denmark Involving the teams Task forces Tight time frames Creativity and imagination “sacred cows” became “scared cows”

11 June 2001Aarhus, Denmark Support through change Job application workshops Career counselling Change workshops Team leader workshops

11 June 2001Aarhus, Denmark Job application workshops Skills identification CV structure Covering letter Role playing

11 June 2001Aarhus, Denmark Supporting Colleagues Career Counselling Individual taking responsibility – one on one Change Workshops Understanding process, common language

11 June 2001Aarhus, Denmark Team Leader workshops New role for team leaders Individual profiling Career counselling

11 June 2001Aarhus, Denmark Working with the Union An important stakeholder Work alongside Know your agreement Helps if you have already established a relationship of relative trust!

11 June 2001Aarhus, Denmark Communication Communicate even if now news Use different methods Repeat, repeat, repeat Don’t fudge Resist the urge to reassure

11 June 2001Aarhus, Denmark Review Opportunity for closure Celebrate what went well

11 June 2001Aarhus, Denmark Achievements through change Revamped website Electronic databases Virtual branch Partnerships with schools Three new libraries Business and Council information services Council’s Website

11 June 2001Aarhus, Denmark He Tangata He Tangata He Tangata It is people, it is people, it is people