Ed Gray, PE Public Service Electric and Gas Integrated Work Management for Electric and Gas Transmission and Distribution Ed Gray, PE Public Service Electric and Gas

PSEG Corporate Overview Located in New Jersey, USA Investor Owned Electric/Gas Utility Total Assets = 25 Billion 2001 Revenues = 9.8 Billion Transmission and Distribution: 2 Million Electric Distribution Customers 1.6 Million Gas Customers Service Territory = 2,600 Square Miles Generation: 13,000 MWH of capacity Nuclear and Fossil Generation Plants

Corporate SAP Project Timeline Phase 1 – Enterprise (PS, FICO) Completed 1/97 Phase 2 – Fossil Generation WM (PM) Completed 1/98 Phase 3 – HR, MM – Completed 1/99 Nuclear Work Mgt. – Completed 6/99 Phase 4 – Transmission/Distribution Work Management Electric/Gas Transmission and Fleet – Completed 12/99 Electric Distribution - Completed 9/02 Gas Distribution - Completed 3/03

Electric/Gas Transmission/ Fleet 3.1H Plant Maintenance Module No SAP code enhancements Preventative Maintenance Time Based (strategy plans) 1500 Orders/Month Usage Based (counter plans) 2000 Orders/Month Data Conversion All electric equipment for 270 Electric Substations Entire Company Fleet We use it: Over 329,000 Orders Total Actual Dollars > $225 Million

Vision for Distribution WM Five Year Plan Objective: Service Assurance (OMS) Work Management (SAP) Mobile Data (CAD) AM/FM (GIS) Decision Support (CMMS)

OMS Project Completed 2001, Key Highlights: Integrated with legacy Customer Information System (circa 1970) Conversion of Electric Facilities and customer locations to GIS OMS and Mobile Dispatching – Cognicase/M3i (120 Users)

OMS Project – System Overview

Distribution WM Project Scope SAP Service Management New Business Requests Non-Usage Billing Preventative Maintenance SAP Variant Configuration Compatible-unit functionality for electric and gas Mobile Data SAP interfaces for Work Completion Work Unit collection through completion records Integration with common dispatching platform Interface Design SAP to GIS for future Gas GIS

Results: Service Management New Business Projected electric and gas loads Common project identification: Electric/Gas and billing Accident Billing: Identification to billing in SM All Gas Facilities & History within SAP Leak and repair history to support cast iron gas main replacement Complete Electric and Gas Preventative maintenance Full integration of SM and MM for external services and material

Results: Variant Configuration Complete Compatible Unit Functionality using Variant Configuration Dynamic labor, material and operation descriptions input Replaced over 8,000 compatible units in legacy system Maximum model run time: 5 seconds Implementation across 15 plants ALE Transfer across clients Twenty Electric Task Lists Three Gas Task Lists Better Consistency Simplified maintenance

Results: Mobile Data SAP Outbound Interfaces: Order uploads HR upgrades for timesheets Purchase Orders SAP Inbound Interfaces: Order Statuses and completion Timesheets Service Entry Creation Order & Notification Creation/Change Equipment, Measurement Point Creation/Change Measurement Document Creation/Change Full Integration with OMS Dispatching for service restoration

Results: Decision Support Computer Maintenance Management System (CMMS) Go-Live 12/02 Electric Substation Facilities SAP Equipment, maintenance plans, orders Mobile Data Data Collection Measurement Documents OSI Data management Maintenance Prioritization

Distribution System Overview

Benefits Realized Work Management Integration in SAP Cross-organization work management Material forecasting Providing operational reporting using SM, while supporting financial reporting Common Dispatching Platform Resource Utilization across divisions Interchangeable mobile units Planned vs. Actual results Costs and labor hours Material Usage Customer Due dates

Benefits Realized Storm Restoration Improvements Dispatch of trouble orders from OMS directly to crews Capture facility changes directly from trouble jobs Reduced administrative work regarding record keeping Regulatory Compliance Dispatch and completion of facility mark outs using mobile dispatching. Projected > 300,000 requests/year

Lessons Learned People/Process/System – Integrate them for success Staged Implementation Better on-site support Lower risk Strong Line-of-Business involvement required. Understand configuration, better long-term support Senior leadership and management direction needed No code changes!!!!!!!!……Unless you must Mass Change User Statuses Copying Notification Data to Work orders

Future Plans Implementation is over, now let’s use it Implement system metrics Identify process improvement opportunities Enhance Reporting Environment Gas Service Group Utilize SAP and Mobile Dispatch application for appliance services and gas meter installation

Thank you for attending! Please remember to complete and return your evaluation form following this session. Session Code: 3111