The European way to think the Digital World 1 Internet Act II and key applications for companies IDATE International Conference Montpellier (France), 25 November 2004 Bruno Teyton Head of Marketing & Forecasting Department IDATE

2 Internet Act II: Key applications for companies? 25 November 2004 Market trends : signs of recovery  A cautious revival After large investments in , and a decrease in , companies are investing in ICT services again : - Telecom: data networks and mobility - Software : e-business services (ERP, PLM...) - IT services : security and outsourcing projects.  Costs variabilization Core business activities Transfer of fixed ICT costs to providers Reduction of OPEX and optimisation of CAPEX Strict selection among ICT projects: proven ROI More value for less money

3 Internet Act II: Key applications for companies? 25 November 2004 Market trends: new organisations & usages  Extended networks to key partners Subcontractors Providers  Interoperability : ERP-CRM-SCM...  From sharing information to managing knowledge Better access to internal informations Better understanding of customers needs: predictive tools Less complexity and more simplicity

4 Internet Act II: Key applications for companies? 25 November 2004 VoIP and so what?  VoIP is becoming a reality: 40% of total business lines in 2009  Main drivers: cost reductions  New applications: VoIP and CRM tools, unified messaging, collaborative applications... Source: IDATE

5 Internet Act II: Key applications for companies? 25 November 2004 Mobility: are all the bricks here?  Access of mobile workers to the Information System is essential for the optimisation of business processes  Mobile networks: are 3G/WIFI networks the key drivers?  Terminals and security issues  Integration with the Information System Source: IDATE

6 Internet Act II: Key applications for companies? 25 November 2004 Key Questions for ICT providers Telecommunications operators:  How to increase revenues when traditional services are declining?  Understanding of companies Informations System  Integration of several access networks with secure end to end services  Outsourcing services Software houses:  Interoperability: EAI, web services, open standards  Mobility  Vertical solutions  packages for SMEs IT services companies:  Integration of infrastructures and applications  Reduction of prices and duration of contracts  New sourcing methods (offshore...) 123