© 2005 Avaya Inc. All rights reserved. Communication that enables business Adela Buciu Consultant DNA SOLUTIONS 19 November 2008

2 © 2005 Avaya Inc. All rights reserved. Who we are? DNA Solution is a leading provider in mission critical business infrastructure serving over 300 customers in Romania Since 1998, when DNA Solution was founded, we continuously improved and extended our solution portfolio by adding new products and new professional services while maintaining our high level standards stated by our quality system according with international challenges

3 © 2005 Avaya Inc. All rights reserved. What we do? In order to ensure the highest technological level solutions, DNA Solutions is Business Partner for important global leaders in technology such as –Avaya, as well as –Extreme, –Teleopti, –Tandberg, –Verint, –ASC –And others

4 © 2005 Avaya Inc. All rights reserved. In addition to our range of products, we offer a comprehensive selection of services. –Consulting –Sales Support –Implementation –Technical Support –Maintenance –Training –24 x 365 Help Desk –Software integration, development, customization, setup & roll-out

5 © 2005 Avaya Inc. All rights reserved. Your Current Network Multi-site? –# of locations –# of users / location & types of users –Inter & intra-site data infrastructure Multiple vendor telephony platforms? –Degree of interdependence among locations –Support for remote locations Key Communications Applications? –Customer Contact –Voice Messaging –Mobility Business Continuity? –Failover provisions –Options for remote workers

6 © 2005 Avaya Inc. All rights reserved. Profitable revenue growth from sustained competitive advantage Return on capital, assets, investment, … Cost reduction, productivity, efficiency Business agility Manage risk Superior customer responsiveness Accelerating business processes Mobility, teleworking, distributed operations Ease of use Rapid, flexible deployment Security, privacy Clear ROI Investment protection Adherence to IT standards Deployment choices: on-premise, managed, hosted, mixed Scalable, secure, reliable, manageable LOB Imperatives CEO Imperatives IT Imperatives Enterprise Business Imperatives

© 2005 Avaya Inc. All rights reserved. AVAYA IP Telephony

8 © 2005 Avaya Inc. All rights reserved. Avaya IP Telephony Solutions Rich, Distributed, Secure Communications Foundation Modular, open standards based architecture Delivering communications capabilities across any network and any device Evolving smoothly while leveraging existing investments Targeted communications solutions for branch/store, small and midsize business, enterprise, service providers, other markets Includes –Avaya Communication Manager –Avaya SIP Enablement Services –All Avaya S8XXX Servers, GXXX gateways –Avaya MultiVantage Express –Avaya IP Office –Avaya Distributed Office –Avaya Quick Edition –Management Applications –Wired and Wireless hard and soft clients Contact Centers Customer Satisfaction Customer Satisfaction CEBP Intelligent Processes IP Telephony Voice-Grade Performance Productivity Unified Communications Foundation

9 © 2005 Avaya Inc. All rights reserved. Addressing All Types of Locations & Architectures Offering the Transition to IP at Your Path, Pace, and Choice Mobile worker Unified Communication IP Softphone, Speech access IP LAN/WAN Firewall Security Media Encryption, QoS Legacy PBX Gateway, extend to IP Add applications Small office Quick Edition IP Office IP phones Small-office gateways Centralized Communications Applications Communication Manager, MultiVantage Express Media Gateways Media Servers Application Servers Traditional Avaya DEFINITY ® Convert to media gateway over IP Significant investment protection Branch office Distributed Office, IP Office, Survivable media gateways IP phones, Wireless , Pocket PC Home office IP Office, IP Softphone, At-home agent, VPN phone Non- Avaya PBX VPN

10 © 2005 Avaya Inc. All rights reserved. Main Data Center Room #1 Room #2 Backup Data Center ESS / LSP server 1. Preserve control from Primary Server Hot-standby servers Multiple IP interfaces with hot-standby redundancy Gateway WAN backup, PSTN overflow, modem dial backup Link bounce recovery High Availability “built-in” without Complexity While Providing Multi-Level Business Continuity Primary hot-standby servers % availability = less than 5mn down time per year 3. Local Survivability Standard or Enhanced Includes Peripherals 2. Protect Against Disasters ESS – Enterprise Survivable Servers PSTN Intelligent Overlay 4. Minimize Disruption Hot-standby Dial Plan Transparency ESS Auto Return to Main Connection Preserving for auto failover & fallback Local Source Announcement & Music

11 © 2005 Avaya Inc. All rights reserved. Offering A Range Of Solutions Small to Mid 45036,000 (12K IP) < Location Size / Stations / Seats i40 up to 40 stations I120 Up to 120 stations Large Enterprise Quick Edition IP Office Distributed Office 360 Avaya Communication Manager (ACM) SOE Up to 28 sta 406, 412, 500 Up to 360 sta S8300 Up to 450 stations S8400 Up to 900 stations S8500/MV Express Simplex server Up to 2400 stations S87xx Duplex server up to 36,000 stations Common Feature Functionality Modular, scalable, secure, available Architecture SIP support options Premier contact center platform Optimized for Branch SIP-based Key Plus PBX Features Central Admin Easy to Deploy and Manage Server-less, Peer to Peer Local Productivity Applications Standard Business Features Local Applications Broad choice of TDM or IP endpoints Ideal for Small Networks

12 © 2005 Avaya Inc. All rights reserved. Avaya Communication Manager Portfolio Servers Communication Devices S8720 High Reliability Communication Server S8500 / MultiVantage Express ® Simplex Communication Server S8300 / S8400 Embedded Communication Server Standalone or Survivable Servers G450/G700 Stackable Gateway for medium offices G250 Branch Gateways for very small offices G650 High-Density Gateway G350 Branch Gateway for small offices Communication Manager Software G860 High-Density Trunk Gateway IG 550 Integrated Gateway for Juniper Routers 96xx Series - H.323 / SIP; 16xx Series – Value priced 36xx Series – Wireless Unified Communications - Mobility Solutions Extension to Cellular, Softphones, Clients SW Integrated Management Suite Services Network Assessments SMB & Branch Solutions CM Solutions IP Phone Apps N/W Readiness Emprix Performance Assurance Software Support + Upgrades Proactive IP Support Remote Mgd Services for IPT IP Converged Services Media Gateways

13 © 2005 Avaya Inc. All rights reserved. Avaya Distributed Office Features – Key system plus PBX features – Low cost, 1600 Series IP phones that support key features (LED’s) Applications – Productivity applications included SIP – Applications, Endpoints, Networking, Architecture Deployment and Scalability – Easy to deploy and scale – Branch continuity, not dependent on WAN health Management – Centralized Management to lower TCO SIP SIP Enablement Services Distributed Office

14 © 2005 Avaya Inc. All rights reserved. Avaya Distributed Office Network Data Center SIP Integrated Management IM, Presence, Dial Plans, Routing Feature engine Gateway Voice Mail + AA CTI SIP Proxy/Registrar up to 40 phones Optional SIP Small BranchesMedium Branches Feature engine Gateway Voice Mail + AA CTI SIP Proxy/Registrar up to 120 phones

15 © 2005 Avaya Inc. All rights reserved. Avaya Key Strengths in IP Telephony Depth and breadth across the product line – software, gateways, endpoints, applications, services Large, loyal installed base with strong migration program Market-leading scale, security and high availability Accelerating adherence to open standards, e.g. SIP Compelling branch and mid market solutions Strong partnerships and ecosystem Strong global footprint

16 © 2005 Avaya Inc. All rights reserved. Avaya Reliability is Important Avaya Intelligent Communications are highly reliable Exceeds Five 9’s of Reliability = 5 minutes a year. A broken phone is a big deal to healthcare

17 © 2005 Avaya Inc. All rights reserved. Avaya Advantages Comprehensive, proven software, systems, services for the entire enterprise Simple migration to IP Telephony at customers path, pace and choice Superior investment protection, practical evolution to the future #1 Globally Worldwide availability

© 2005 Avaya Inc. All rights reserved. Introducing: Avaya Contact Center

19 © 2005 Avaya Inc. All rights reserved. Today: The Agent is at the Service of the Customer Business Applications Data and Intelligence Business Processes, Rules and Routing Engine Customer Voice Portal Web Self-Serve Interaction Center Finance, Logistics, … Product Specialist Supplier Branch Office Resident Expert Regional Rep Product Specialist

20 © 2005 Avaya Inc. All rights reserved. Tomorow: The Enterprise Ready to Serve Business Applications Data and Intelligence Business Processes, Rules and Routing Engine Customer Voice Portal Web Self-Serve SIP and Communications Services Interaction Center Finance, Logistics, … Product Specialist Supplier Branch Office Resident Expert Regional Rep Product Specialist

21 © 2005 Avaya Inc. All rights reserved. The Extended Contact Center Connecting and Simplifying Customer Service Multi-location IP Telephony CRM and Enterprise Applications Multivendor Web Voice and IP Telephony Multichannel Remote Agents

22 © 2005 Avaya Inc. All rights reserved. CONTACT CENTER TOMORROW Future Contact Center Web-based – SOA Open, Pervasive, IT Leverage Voice Portal Office Worker Remote Agents Branch Agents Functional Expert Reporting Multimedia Policy Routing Common ADE Common OAM&P Enterprise Data Contact Center SIP integration Web services / SOA extensibility Enterprise user routing Integrated application reporting

23 © 2005 Avaya Inc. All rights reserved. New Capabilities in Customer Service Creating Huge Opportunities Enterprise Centric Single Channel Voice Response Inbound or Outbound Isolated Reporting Independent Centers Old Way Today’s Way Customer Centric Multi-channel Advanced Self Service Proactive Contact Business Intelligence Integrated Virtual Enterprise Key question: How to balance building loyalty and managing cost?

24 © 2005 Avaya Inc. All rights reserved. 100 years of experience and innovation employees in over 50 countries 4,000+ Developer Connection Partners & Global Alliance Partners 1 million+ customers – 90% of FORTUNE 500 ® 3,500+ Avaya Labs patents or patent applications Solutions PartnersServices Avaya Customer Value …customer path, pace and choice AVAYA

25 © 2005 Avaya Inc. All rights reserved. Q&A THANK YOU!