All Rights Reserved © Alcatel-Lucent 2009 Home Worker Solutions June, 2009

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Introduction Increasing demand for home worker solutions  In France, 22% of enterprises in 2008 (vs 16% in 2007) have adopted home working (source INSEE)  « In North America, the number of mobile workers, telecommuters (*) and day extenders grows in double-digit percentages » (Source Infonetics Research)  « Worldwide telecommuting (*) penetration in SMB has gone up from 1% in 2000 to 12% in 2009, and is expected to reach 16% in 2010 » (Source Techaisle)  Telecommuting is defined as an arrangement by which an employer allows its employees to work from home at least 4-5 days a month. Satellite offices are excluded from the definition

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Benefits For the employee  Flexibility in managing his agenda & more focus on productive meetings  Reduce travel costs to the office & stress on the road and in traffic jams  Keep a balance between work and family life For the company  Save on real estate costs (square meters, heating, water, furniture, …)  Green IT and carbon reductions in the environment  Reduce communication costs by leveraging IP-based communication  Higher productivity and efficiency of employees HIGHER PRODUCTIVITY & PERFORMANCE HIGHER COMPANY PROFITABILITY

All Rights Reserved © Alcatel-Lucent 2009 Remote PIMphony

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Home Worker Topology Standard Internet connection for PIMphony application Voice communication on cellular phone (or home phone)  PIMphony IP media not supported in https remote connection https PIMphony client https OmniPCX Office Home phone (or cellular) Access Router (FW, Proxy, NAT, …) Residential « Box »

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Specific Configurations Supported Router / NAT traversal Solution 1  Activate Reverse Proxy in access Router (if supported by router) Solution 2  Configure in PIMphony a non-standard port for https  ex instead of 443  Configure port forwarding in access router  ex (router) -> 443 (OXO) https PIMphony client (with public https Public Reverse proxy or port forwarding

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Services Available Voice communication  With One Number Service on Cellular phone or residential phone  Incoming & outgoing calls in nomadic mode  Improved user interface on cellular phone with ACE client  Presence / monitoring  Of remote phone in OXO  Of company users in PIMphony  Large set of features on the remote phone (ex. CLI, diversion, voice mail consultation, …)  Features in conversation (with PIMphony)  Full set of PIMphony services  Dial by name, Call log, pop-up of contact card  Unified messaging with any client & Visual mailbox in PIMphony No access to the data network of the company

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Benefits Secure  Connection between OXO and PIMphony is encrypted Free of charge  No VPN required  No additional server required  No additional software license required Easy to deploy  No VPN client to install/activate Flexible access to voice with Nomadic mode  aka One Number service  Cost of communications supported by the company through mobile fleet contracts

All Rights Reserved © Alcatel-Lucent 2009 Remote Virtual Desktop

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Home Worker Topology Standard Internet connection for Virtual Desktop Voice communication on cellular phone (or home phone) https Virtual Desktop client https OmniPCX Office Home phone (or cellular) ECS Residential « Box »

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Services available Voice communication  With One Number Service on Cellular phone or residential phone  Incoming & outgoing calls in nomadic mode  Improved user interface on cellular phone with ACE client  Presence / monitoring  Of remote phone in OXO  Of company users in Virtual Desktop  Large set of features on the remote phone (ex. CLI, diversion, voice mail consultation, …)  No features in conversation  Full set of Virtual Desktop services  Click-to-call, call log, , agenda, tasks, contacts, chat  Unified messaging Access to the data of the company hosted on ECS  File server  Web / Applications hosting

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Benefits Secure  Connection between OXO and Virtual Desktop is encrypted Free of charge  No VPN required  No additional server and software licenses on top of ECS eco-system Easy to deploy  No VPN client to install/activate Flexible access to voice with Nomadic mode  Cost of communications supported by the company through mobile fleet contracts

All Rights Reserved © Alcatel-Lucent 2009 VPN and PIMphony IP

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Topology Standard Internet connection for voice and data connection  OmniPCX Office Premium Edition with VPN software license  VPN between OmniPCX Office and the Home Worker’s PC  Voice connection over Internet using PIMphony IP  Secure access to the company network OmniPCX Office Premium Edition Residential « Box » VPN Multimedia PC with PIMphony IP

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Pre-requisites VPN  Client-Server VPN  Supported protocols on OXO  IPSec with NAT traversal  PPTP Alternative solution : OmniPCX Office Advanced Edition + External VPN router OmniPCX Office Advanced Edition Residential « Box » VPN Multimedia PC with PIMphony IP VPN Router

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Services available Voice communication with PIMphony IP softphone on PC  Internal/Outgoing/Incoming calls  All PIMphony features  CLI, dial by name, short dial keys,  Features in conversation (enquiry, conference, call waiting, …)  Call log, pop-up of contact cards, etc… Unified messaging with any client & Visual mailbox in PIMphony Secured access to the company network & resources  Files, documents, databases, applications, intranet, …

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Benefits A complete home worker solution providing both remote voice and data connection  The home worker retrieves his complete desktop environment at home, including full telephony Secured solution  Authenticated connection  Encrypted data and voice commnications Integrated and cost effective solution  Free voice communications over Internet  No need for an external VPN router in the company  No need for specific equipment at home  Standard ISP boxes, standard VPN client, no physical phone

All Rights Reserved © Alcatel-Lucent 2009 Remote Access Point

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Home Worker / Small Branch Office Topology with Standard Access Point VPN - RAP OmniPCX Office OAW Router or Router FW/NAT Router FW/NAT Connection : -Standard Internet connection -VPN for Wireless traffic (Voice & Data) set-up by Access Point -Router must support VPN pass-through

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Home Worker / Small Branch Office Topology with OAW-AP70 Access Point VPN - RAP OmniPCX Office OAW Router or Router FW/NAT Router FW/NAT Using OAW-AP-70 (2 ports) : 1 port to Router / 1 port to IP Touch phone Connection : -Standard Internet connection for Wired traffic (Voice & Data) set-up by Router -PC connected behind IP Touch Ethernet port -QoS and NOE NAT managed by IP Touch -VPN for Wireless traffic (Voice & Data) set-up by Access Point -Router must support VPN pass-through OAW-AP-70

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Pre-Requisites OAW switch  Must support Remote Access Point function (R3.3.2 minimum)  VSM license required for QoS purposes  RAP license for Remote Access Point feature  PEF license not mandatory

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Restrictions Bandwidth  Bandwidth not guaranteed by ISP on public Internet connection  Minimum bandwidth required (upload)  200 kbps with G711  100 kbps with G729  Limited number of terminals POE  No POE for remote Access Point from OAW switch Catalogue restrictions  OAW-AP-70 not in OCS catalogue  OAW-AP-RAP license not in OCS catalogue

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Services Available Voice communication  Full OmniPCX Office features list  Either on Wireless Mobile IP Touch 300/600 terminals  Or Wired IP Touch 8-Series terminals (with OAW-AP-70)  Can be combined with OXO applications/options  Ex. PIMphony Unified Messaging  With any client Secured access to the company network & resources  Files, documents, databases, applications, intranet, …

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February 2009 Benefits A complete small branch office solution providing both remote voice and data connection  Same level of features and services as in main office  Same mobility solution as in main office with seamless roaming between main and branch office Secured solution  Encrypted data and voice commnications  Best-of-class QoS for high quality for voice calls Cost savings  Free voice communications over Internet  Same devices (laptop + wireless phone) in the office and at home  No need for an external VPN router in the company

All Rights Reserved © Alcatel-Lucent | Remote AP Topologies | February