Mobile – how to engage with the customer Gill Elderfield, Head of Mobile, Directgov.

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Presentation transcript:

Mobile – how to engage with the customer Gill Elderfield, Head of Mobile, Directgov

The mobile market today “..not having a mobile presence nowadays is a bit like not having a web presence circa 1999/2000” Thomas Husson, Senior Analyst, Forrester March 2009 “..whatever you do, don’t lose sight of the rewards that the mass market will bring by thinking that the iPhone is the only game in town.” Ray Anderson, CEO, Bango

Projected usage of mobile internet Source: Morgan Stanley 2010

What is Directgov? Directgov makes it easier for the citizen to access essential government information Receives around 30 million visits a month Is available over three channels – on web, TV and mobile

Directgov mobile Launched December 2005 New site launched January or text MOBILE to 83377www.direct.gov.uk Up to 250,000 unique visitors a month, up from 30,000 in September million page impressions per month Most popular content - live travel news and train times, job search and local searches Most popular app – travel news

03/06/ :30:25ConfidentialSlide 6 The Directgov mobile service – an overview Up to the minute public announcements Location based searches Maps Linked telephone numbers Video SMS reminders Apps

Case study - travel information

Directgov travel news iPhone app

Case study – job search Text JOBS to 83377

Job search

Local Search

Campaigns – Talk to Frank

Video Information Campaigns Topical features ‘How to’ guides

SMS Directgov shortcode – Cross channel promotion Text Travel to Campaigns Text JOBS to 83377

sign up by or text text DUE and date to receive reminder when grant can be claimed promoted on the web and via leaflets distributed through GP practices and maternity clinics 30,000 sign-ups in first three months of campaign – three times more than forecast Health in Pregnancy Grant Campaign

Banners

Other opportunities for government QR codes Wallpaper Bluetooth

 Mobile should be a key element of the proposition  Mobile internet usage is increasing – now is the time to get involved  Important channel – make information available to the user when and how they want it Conclusions

Thanks and any questions? Check out Directgov on your mobile by texting MOBILE to 83377