Continuous improvement EPA THESSALY Dott. G. Toaff

DEPA (gas import, gas sales to distribution companies and eligible customers) DEPA (gas import, gas sales to distribution companies and eligible customers) EDA (Owner of fixed assets ) EDA (Owner of fixed assets ) EPA THESSALY (Gas distribution and sales) EPA THESSALY (Gas distribution and sales) EPA THESSALONIKI (Gas distribution and sales) EPA THESSALONIKI (Gas distribution and sales) ENI 49% 51% 100% CORPORATE EPA’S STRUCTURE

GREEK GAS DEMAND BY SECTOR

EPA DISTRIBUTION NETWORK AND GAS SALES Km <19bar=19bar Million Nm

ACTIVATED CUSTOMERS ACTIVATED BY CATHEGORIES (2007)

for organization GENERAL MANAGER PUBBLIC RELATIONS’ UNIT TECHNICAL UNIT PROCUREMENT & GENERAL SERVICES UNIT COMMERCIAL UNIT INTERNAL AUDIT / QUALITY UNIT LEGAL UNIT ADMINISTRATION UNIT FINANCIAL UNIT NEW EPA ORGANIZATION STRUCTURE

for organization CONSTRUCTION LOGISTICS TECHNICAL PLANNING AND CONTROL PLANNING, CARTOGRAPHY AND ASSET MANAGEMENT ENVIRONMENT, SAFETY, QUALITY AND TECHNICAL REGULATIONS CONDUCTION, MAINTENANCE AND EMERGENCY SERVICES TECNICAL DEPARTMENT NEW EPA ORGANIZATION STRUCTURE BILLING AND CREDIT MANAGEMENT CUSTOMER SERVICE GAS PURCHASING MARKET DEVELOPMENT AND MEDIUM/BIG CLIENTS MANAGEMENT COMMERCIAL DEPARTMENT

Business department are detailed as: (insert the structure) TECHNICAL DEPARTMENT Logistics: Material planning Material receiving Material picking and transfer management Subcontractors activities management Inventory management Material delivery to third parties management Construction Subcontractor management Job planning Job assigning and control Plant test and asset transfer management Conduction, maintenance and emergency services Job assignment management Maintenance management Plants control Emergency services management Damages prevention management Activation management Planning, Cartography and asset management Cartography management Asset transfer management Technical design Technical planning and control Economical planning of jobs and control Jobs executed reports management Environment, safety, quality and technical regulations Safety management Technical quality management Technical regulation and procedures management COMMERCIAL DEPARTMENT Billing and credit management Billing Cash collection management Gas measure management Customer service Contract management for big clients Windows – Mass market contact centre Windows – Spoken claims management Windows – Contracts drawing up Centralized Call centre management Inspections and estimation management Plants test and activations planning Plants check management (T3A, T5) Gas Purchasing Gas procurement planning Gas purchasing Gas picking profile management Market development and medium/big clients management Commercial planning and control Marketing Service monitoring Commercial regulation management Post sales activities Inspections and estimation management “Town planning” management

for safety TRAINING TOGETHER WITH EMERGENCY PROFESSIONISTS Crisis management Etc. TECHNICAL TRAINING TO NEW HIRED PEOPLE

for safety SCADA AND GIS S upervisory C ontrol A nd D ata A cquisition G eographic I nformation S ystem

for safety CROSS COMPETENCES Monitoring and risks prevention Crisis Management Restoring Warnings Accidents Input for actions Feedbacks

for safety CROSS COMPETENCES – WHO LEED THE OPERATIONS? Protocols of communication Management of emergency service requests, priorities, etc. Management of recovery plans Coordination of working teams

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