Benefits Realised in Optimising Desktop Management Best Practices Simon Higgins National Solution Specialist – Windows Client Microsoft Corporation

Agenda Setting the Scene How Can Microsoft Help? Infrastructure Optimisation in the Real World University of Western Sydney Gavin Robinson - SOE Team Leader Rodney Olson - Desktop Engineer Q&ASummary

Setting the Scene

IT is complex to manage IT is heterogeneous Too many tools Too many identities Too many security risks Too hard to be auditable Too hard to be consistent IT’S GETTING TOO HARD TO OPERATE !!! AND THEREFORE ALSO INCREASINLGY MORE EXPENSIVE !!!

What Are the Real Costs? The Problem Direct Costs (“Hard Costs”) Hardware/Software Service Desk Personnel PC Support Personnel Desk side Support Image Management Software Distribution Security and Patching Non IT Administration Employee Training ProcurementLegal Indirect Costs (“Soft Costs”) Self-Support Performing Self Diagnostics Wireless Configuration Application Install/Configuration Running Windows Update Peripheral Configuration Learning Applications Using Help Screens Creating macros/forms Helping Peers Data Management Backing Up/Restoring data PC Downtime

Desktop TCO Can Be Reduced! Desktop PC TCO doesn’t have to be so painful 80% of organisations pay $4,661/PC/Yr or more IT Maturity is poor for most organisations 64% Basic 31% Standardised 5% Rationalised Low IT Maturity can cost “real money” Difference between Basic and Rationalised can be $2000 per PC per year – or more!Difference between Basic and Rationalised can be $2000 per PC per year – or more! Many organisations do not fully understand how to quantify the true cost of their desktop environmentMany organisations do not fully understand how to quantify the true cost of their desktop environment Source: XP-SP2 TCO from Gartner, IT Ops adjusted with GCR research BasicRationalized Direct Costs $2556$1931 Indirect Costs $2952$1217 TCO $5508$3148 Microsoft Confidential

How Can Microsoft Help?

SUS BDD Standard ZTI (Zero Touch Install) MOM Group Policy WinPE Application Compatibility Toolkit Windows Imaging Format (WIM) Sysprep BDD 1.0 ORK (Office Resource Kit) MBSA Windows Update Patch Management using SMS 2003 Windows XP SP 2 Microsoft AntiSpyWare USMT 2.6 Virtual PC Virtual Server MSI MacroVision AdminStudio Windows Scripting Host Ghost Power Quest SMS 2003 SP1 SMS Inventory Tool for Dell Updates MMSI SMS Installer SMS OS Deployment Feature Pack ADS LIS ZTP (Zero Touch Provisioning) BDD Enterprise AD (Active Directory) Office 2003 SMS

Tools Are Redundant Without A Process Change ManagementChange Management Configuration ManagementConfiguration Management Release ManagementRelease Management Capacity ManagementCapacity Management Availability ManagementAvailability Management Financial ManagementFinancial Management Infrastructure EngineeringInfrastructure Engineering Security ManagementSecurity Management Service Continuity ManagementService Continuity Management Service Level ManagementService Level Management Workforce ManagementWorkforce Management Service DeskService Desk Incident ManagementIncident Management Problem ManagementProblem Management Service Monitoring and ControlService Monitoring and Control Security AdministrationSecurity Administration Network AdministrationNetwork Administration System AdministrationSystem Administration Job SchedulingJob Scheduling Storage ManagementStorage Management Directory Services Admin.Directory Services Admin.

Infrastructure Optimisation Model Desktop, Server, Device Management

Core Infrastructure Optmisation Model

Microsoft “Desktop, Server & Device Management Tools Journey

Desktop, Server, Device Management Defined The process of: Understanding requirements of build Coming to agreements for Applications Planning the supporting backend infrastructure Designing and building a global MOE build Packaging and testing applications Incorporating User Migration – Data/Application Settings Securing the environment Designing the deployment engine Preparing the community – End User Training The Service Desk - Operational cycles

Moving From Basic - Standardised Windows Desktop Deployment Directory based applications and Policy based management of the desktop Patch Management & desktop deployment MOM for monitoring servers Backup/restore solution Remote Access (VPN/TS) IPSec server isolation to secure critical servers Desktop image Management - MOE with business layers applied Firewall on Desktop Secure Network communications (IPSEC) Automated Software Distribution Remote Access (VPN/TS) Group Policies Group Policy Capabilities Remote Access Capabilities (VPN/TS) Automated Software Distribution Secure Network communications (IPsec) Firewall Solution on Desktops High Level Components Execution Points

Standardised - Rationalised Automated User Provisioning Automated Compatibility Testing and Image Mgmnt Firewall Solution on Servers Automated User Provisioning (MIIS) SMS for server Mgmnt Automated app compatibility testing/certification Enable/deploy Server firewall Secure wireless networking using IAS and Active Directory Desktop monitoring Automated Compatibility Testing and Image Mgmt Firewall on Servers Automated User Provisioning High Level Components Execution Points

Directory-based tool to enable authenticated access to external customers and Business Partners Rationalised To Dynamic Federated Active Directory Server image solution Capacity analysis solution Quarantine solution New Technology Readiness Sell and deploy enabling solutions Active Directory Domain Isolation using IPSec Directory-based tool to enable authenticated access to external customers and Business Partners High Level Components Execution Points

Microsoft “Desktop, Server & Device Management Tools Enabling the IOM Journey

IT Lifecycle Management Microsoft Confidential

Desktop Software Virtualisation The SoftGrid® Platform The Engine Application virtualisation On-demand delivery Centralised, policy-based application management & software asset tracking Softricity ZeroTouch™ The Front End Availability to applications from anywhere via browser and/or desktop Self-service IT: End-user self-service application provisioning with automated workflowEnd-user self-service application provisioning with automated workflow Business-unit software usage reportingBusiness-unit software usage reporting Real-time, intelligent application deployment Three Versions: SoftGrid Universal Desktop SoftGrid Universal Desktop SoftGrid for Systems Management Server (SMS) SoftGrid for Systems Management Server (SMS) SoftGrid for Terminal Servers SoftGrid for Terminal Servers

Tools that work in heterogeneous environments for seamless upgradesTools that work in heterogeneous environments for seamless upgrades Windows Vista Reducing Cost and Complexity BDD as THE vehicle for desktop deploymentsBDD as THE vehicle for desktop deployments Integration with 3 rd party mgmt toolsIntegration with 3 rd party mgmt tools Hardware independenceHardware independence Language independence (both Vista and Office 2007Language independence (both Vista and Office 2007 Offline servicing and patching of imagesOffline servicing and patching of images Tools across phases of deployment (planning, engineering, deployment)Tools across phases of deployment (planning, engineering, deployment) Application CompatibilityApplication Compatibility Reduce number of images Reliable deployments Comprehensive tool suite Best practice/ guidance

University of Western Sydney Gavin Robinson Rodney Olson

UWS Challenges

UWS Project Goals

UWS Infrastructure Optimisation Journey

UWS Outcomes - Rationalised Level

UWS Next Steps on Infrastructure Journey

Questions? 17

Infrastructure Optimisation Summary Desktop, Server, Device Management