Daniel Burton Senior Vice President Global Public Policy Salesforce.com April 17, 2009 eGov Workshop: Cloud Computing and Interoperability Daniel Burton Senior Vice President Global Public Policy Salesforce.com

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The Consumer Web Platforms

Q: Why can’t business and government applications be as easy as the Consumer Web?

Evolution of Computing 1960’s Mainframe 1980’s Client/server Today Enterprise Cloud Computing

Applications Moving to the Cloud Today Cloud Computing Applications 1960’s Mainframe 1980’s Client/server

1960’s Mainframe 1980’s Client/server Platforms Moving to the Cloud Today Cloud Computing Platforms

Government is Moving to the Cloud LocalStateFederalNon-profit

Across Segments Transportation General Government Environment & Natural Resources Public Safety & Justice Education Health & Human Services Economic Development Science & Tech

The Cloud Computing Model Multi-tenant Pay-as-you-go Elastic Yefim Natis, VP, Distinguished Analyst No Capital Expense Modest Operating Expense Scales With Your Business

Advantages of the Cloud Cloud Computing Client / Server & App Server Platforms Time to Value in Weeks Central Security & Compliance Automatic Upgrades Monthly Subscription Payments Easy to Customize and use No Infrastructure Time to Value in Months Fragmented Security & Compliance Painful, Risky Upgrades and Updates Expensive multi-year software licenses Difficult to Customize and Use Complex Infrastructure

Granular Real-Time Security Model Field, Object and Record-Level Control Sharing Across CRM and Custom Apps Point and Click Permissions Custom Sharing Rules Across Roles, Profiles, and Channels Integrated with API, Reporting & Search Integrated With Single Sign-on Flexible Data Sharing with Point-and-Click Rules

ISO Real-Time Security ISO SSL encryption Identity confirmation SAS 70 Type II; SysTrust certified FDA CFR Part 11 & Part 820 IP restrictions Fault tolerant, multi-layered firewall Intrusion detection 3 rd party assessments 24 x 365 security Biometric readers Silent alarms CCTV Motion detection Application Security Network Security Facility Security The World’s Most Trusted Security that Improves in Real-Time with Testing by Every Customer

Proven Reliability and Performance >99.9% Uptime Quarterly Transactions (billions) 10 Page Response Time (ms) 500 Improves with Time, Scale, and Usage <300 ms response time Trusted for 10+ Years

Real-Time, Transparent System Status Live System Status Security Best Practices Historical Performance Confidence, Transparency, and Trust

Proven, Real-Time Integration >50% >50% of Transactions through Our API Leverage Your Existing Investments 100M+ 100M+ API calls/day Connect the Clouds Force.com for Facebook Force.com for Google Force.com for Amazon Web Services Native Oracle & SAP Connectors Consume External Web Services Build New Web Services Leverage Existing Investments 60+ Certified Integration Middleware Connectors

Leverage from all Assets: Integration as a Service Mash-ups from AppExchange Native Desktop Connectors Integration Partner Ecosystem Developer Toolkits Native ERP Connectors

Force.com  Amazon Web Services Bring Amazon Web Services To Force.com Applications Develop in Java, Ruby on Rails, LAMP Stack Access Mega Storage from Amazon S3 Burst a Force.com App to Amazon EC2

Force.com  Google App Engine Python library and test harness Access Force.com Web Services API from within Google App Engine applications

Force.com  Facebook Facebook Users Access Apps on Force.com Sites Force.com Developers Build Social Apps for The Enterprise

The Cloud is a Services Supermarket Combine platforms: Combine strengths