Session #3610 The How, Why & When of Plant Maintenance at the ASUG Annual Conference and Beyond

How: Group Structure Product Lifecycle Management Engineering & Construction (E&C) Environmental Health & Safety (EH&S) Plant Maintenance (PM)Plant Maintenance (PM) Product Data Management (PDM) Project Systems (PS) Quality Management (QM) Service Management (SM)

How: Group Structure Plant Maintenance Special Interest Group (SIG) Group Chair –Jim Hooker Northrop Grumman Program Chair –Gregg Manley Kraft Foods North America Program Chair (incoming) –Jim McMahon Shell Oil Products Enhancement Leads –Dan Butler Oklahoma Gas and Electric –Terry Blevin

How: Group Structure Plant Maintenance Special Interest Group (SIG) SAP Point of Contact –Kahn Ellis –Matthias Wobbe

How: Group Structure SIG Chair Lead all SIG events at Meetings, Conference sessions, etc. Lead quarterly education teleconferences (SIG specific with budget impact) Participate on monthly calls with Group Chair (Represent SIG community) Work with ASUG HQ on communications to ASUG Group members stressing networking and influence opportunities Interface with SAP Product Manager Assist Group Influence Chair with Influence Councils Responsible for reviewing and approving DRQ's May request additional support from volunteers as needed

How: Group Structure SIG Program Chair Represent SIG education needs to Process/Industry Program Chair Work with Program Coordinator to assist ASUG staff in determining content of meetings & securing appropriate speakers Participate on conference calls relating to meeting details as necessary (Provide regular updates to Program Coordinator) Attend Group meeting and oversee program onsite

How: Group Leadership Today Joe Fortescue Public Service Enterprise Group Group Chair Joe Fortescue Public Service Enterprise Group Group Chair Ray Tucker Briggs & Stratton Corporation Influence Chair Ray Tucker Briggs & Stratton Corporation Influence Chair PM SIG Chair Jim Hooker Northrop Grumman PM SIG Chair Jim Hooker Northrop Grumman JoEllen Fiorvante Eli Lilly and Company Program Coordinator JoEllen Fiorvante Eli Lilly and Company Program Coordinator Incoming Program Chair Jim McMahon Shell Oil Products PM SIG Enhancement Lead Dan Butler Oklahoma Gas and Electric PM SIG Program Chair Gregg Manley Kraft Foods North America PM SIG Program Chair Gregg Manley Kraft Foods North America PLM Group Leadership Plant Maintenance Special Interest Group (PM SIG) Ad hoc Influence Committee

How: Group Leadership …beyond Joe Fortescue Public Service Enterprise Group Group Chair Joe Fortescue Public Service Enterprise Group Group Chair Ray Tucker Briggs & Stratton Corporation Influence Chair Ray Tucker Briggs & Stratton Corporation Influence Chair JoEllen Fiorvante Eli Lilly and Company Program Coordinator JoEllen Fiorvante Eli Lilly and Company Program Coordinator Immediate Past Group Chair Jim Hooker Northrop Grumman Ad hoc Influence Committee PM SIG Enhancement Lead Dan Butler Oklahoma Gas and Electric PLM Group Leadership Plant Maintenance Special Interest Group (PM SIG) PM SIG Enhancement Focus Groups PM SIG Chair Gregg Manley Kraft Foods North America PM SIG Chair Gregg Manley Kraft Foods North America PM SIG Program Chair Jim McMahon Shell Oil Products PM SIG Program Chair Jim McMahon Shell Oil Products

How: Group Leadership …beyond Subgroups formed to address specific issues to support our “Networking, Educating and Influencing” theme Topics decided by the membership Identifies Experts Provides a natural flow of influence –Networking members –Educating the group –Influencing the product PM Enhancement Focus Groups

How: Group Leadership …beyond PM Enhancement Focus Groups

PM Enhancement Focus Groups & Leaders Planning & Scheduling –Stan Hilderman SaskPower Preventive Maintenance – Catalog and Failure Analysis – Business Warehouse (BW) – Other? How: Group Leadership …beyond

PM Enhancement Focus Group Leaders Try to meet this week informally… Wednesday 1:30PM Room ? Next Steps… How: Group Leadership …beyond

How: Group Involvement Educate –Chapter Meetings –ASUG Education: Webcasts, Teleconferences, Symposiums, ASUG Forums, Speakers Bureau, ASUG Annual Conference & Vendor Fair Network –Chapter Meetings –asug.com, –ASUG Education: Webcasts, Teleconferences, Symposiums, ASUG Forums, ASUG Annual & Conference & Vendor Fair Influence –The ASUG Influence Model: Influence Councils –ASUG Education: ASUG Forums, ASUG Annual Conference & Vendor Fair

Why: What a Group Offers ASUG Groups provide members direct access to: –Colleagues with similar interests and workplace challenges –SAP representatives and resources –Year-round community offering educational, networking and influencing opportunities via asug.com –Group & SIG specific notifications and updates

Why: Group Volunteers Our success is made possible due to your energy and efforts. Volunteer to: –Obtain the most benefit from your company’s membership –Expand your network of contacts –Be acknowledged as an expert in the SAP community –Be recognized within your company by ASUG

When: 2003 ASUG Forum Mark Your Calendars ! 2003 ASUG Forum on PLM November 2-5, 2003 Phoenix, Arizona Pointe Hilton Resort Tapatio Cliffs Call for Speakers available NOW! Plant Maintenance = 2 Tracks Advanced and Beginner Visit for more information. November 2-5, 2003

When: Planning for the Forum Topics of Interest to consider for 2003 –Tips and Tricks in all aspects from technical configuration to functional shortcuts –Maintenance Planning (Plans, scheduling, counters, etc) –Best Practices in Plant Maintenance –Panel discussions for beginners –Maintenance organization and process –Tracking and Reporting Key Performance Indicators –SAP made easy (configure, training & documentation, tips, gui)

When: Planning for the Forum Topics of Interest to consider for 2003 –IMG settings (scheduling, master data, process) –Notifications and Work Orders – Best Practices conversion, processing, reporting –Archiving data –MRO (Maintenance Repair and Operating Supplies) – integrating MM and PM –CATS (Cross application time sheets) –Master Data setup –How to make this thing easy for everybody –Other Stuff ???

When: Planning for the Forum Register via asug.com Things to consider to improve the Fall meeting: –Volunteer to share your experiences by presenting at your Group meeting –Topics and requests should be forwarded to the Program Chair cut-off date ?

Question and Answer Keep abreast of current changes at asug.com For Group questions, contact ASUG at or

ASUG Influence Dan Butler ASUG Annual Conference & Vendor Fair May 18-21, 2003 New Orleans, Louisiana

What Influence used to be... Submit written development requests to ASUG ASUG spent considerable resources organizing requests ASUG members would “vote” on requests and prioritize what went to SAP Submission of requests (DRQs) were not aligned with SAP’s development cycle

…and the agreement going forward SAP and ASUG agreed to explore efforts that would deliver mutual value to both parties by –Aligning ASUG feedback with SAP solution development –Offering opportunities for ASUG members to provide feedback on future releases of new and existing solutions

ASUG Influence Levels Continuous Improvement –Simple requested change to report/screen formats, usability, performance Product Change –New business processes, changes in implementation methodology, and multiple components/products involved Strategic Direction –Long range product development in new areas

DRQ System ASUG members can still utilize the DRQ system on SAP’s Service Marketplace All ASUG members can create, save, and search for DRQs. Directions for these processes are posted to asug.com Only ASUG Influence Volunteers (SIG Chairs or Influence Coordinators) can submit a DRQ to SAP SAP reviews and considers within their product planning cycle. No formal ASUG voting process

DRQ Requirements DRQs must be “forward-looking” and request changes to future releases or extension sets. SIG Chairs must review DRQs before submitting them to SAP and assure that: –The DRQ is not a duplicate of a previously submitted DRQ –The DRQ falls under the scope of your SIG –SAP’s Development Lifecycle is at a place where it can accept DRQs

Product Change Level Initiatives focus on incorporating complex business processes, new business processes, multiple components or products, and changes in implementation methodology –ASUG-Initiated Influence Councils –SAP-initiated Influence Councils –Virtual Councils –Polls & Surveys –Usability Testing

Influence Councils Participation offers a face to face forum for working with SAP to design products that are tailored to ASUG member needs. Only Installation Members can participate in Influence Councils. Some Influence Councils may seek participants with a specific expertise. All costs associated with travel for any Influence Councils are the responsibility of the individual participants. Visit asug.com for all current and recently completed activities.

Influence Councils at ASUG 2003 The following Influence Councils are taking place at the 2003 ASUG Annual Conference & Vendor Fair. –Maintenance Strategies –Mobile Business SAP xApp Resource and Program Management (xRPM) –Small/Mid-Size Business –Upgrade Support –BW: 3rd Party Scheduling –BW: BAM/BEM –BW: Security –xApps – Product Definition (xPD) –xApps – Employee Productivity Suite (EPS) –Organization & Change Management

Virtual Councils Same goals as Influence Councils -- to enable members to communicate ideas and concerns about product plans directly to SAP development and product managers. All activities conducted through teleconferences, webcasts, and (no travel required) If ASUG members are interested in engaging with SAP on a specific solution or issue, contact your Group or SIG Influence volunteer to find out how to become involved.

Virtual Councils at ASUG 2003 The following Virtual Councils are taking place at the 2003 ASUG Annual Conference & Vendor Fair: –Portal Unification Virtual Council –Knowledge Management Virtual Council –Collaboration Virtual Council –LES Content for BW (WM) Virtual Council –Web Application Server (WAS) Virtual Council

Polls & Surveys At times, ASUG will send surveys to the ASUG membership, asking for your feedback on SAP products/services. This information is used to get an Influence/Virtual Council up and running or to help ASUG to get a sense of what kinds of products are being used by the general membership. Please complete these surveys because they can be one of the ways to have your voice heard through ASUG’s Influence Model.

Usability Testing Opportunity to test new and existing solutions and provide on-the-spot feedback to SAP developers, product management specialists, and usability experts Takes place at ASUG Annual Conference & Vendor Fair and selected Group Meetings This is coordinated by SAP Usability Labs and is coordinated by ASUG Headquarters and the appropriate volunteer teams.

Strategic Direction Level Vision sharing among SAP and their customers’ senior management on long range product development to acquire strategic advantage For C-level Executives and Directors High degree of confidentiality

CIO/CTO Forum Offer senior management from member companies an exclusive opportunity to voice their business requirements to SAP and gain insight on SAP's vision for future solutions. One-to-two day meetings. Participants fund their own travel and lodging expenses. Communications regarding these events are targeted and typically done through ASUG volunteers. If your company is interested in participating, contact us at

2002 Successes Supply Chain Management Collaboration Influence Council Supply Chain Event Manager Influence Council Financial Supply Chain Management Influence Council Enterprise Compensation Management Influence Council Small/Mid-Size Business Influence Council Manager Self Service Influence Council Management of Global Employees Influence Council Solution Manager Influence Council Maintenance Strategies Influence Council Transportation Influence Council R/3 Enterprise Extension Set Teleconferences Customer Advisory Board – C-level event

2003 Influence Activities Exchange Infrastructure (BPM and Monitoring) Influence Council Procurement Influence Council E-Learning Influence Council User Certification Influence Council Organization & Change Management Influence Council Web Application Server Influence Council xApps Product Definition Influence Council xApps: Emission Management Virtual Council xApps Employee Productivity Suite Influence Council SCM Planning: Demand Planning/Supply Network Planning Virtual Council SCM Planning: Production Planning/Detailed Scheduling Virtual Council BW Virtual Councils Portals Virtual Councils

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