Executive Overview Executive Overview  Incorporated in June 1999  Two Core Product Areas Investigative Services Litigation Support / Records Acquisition  Regional Coverage 100 Employees PA, WV, DE, NJ, NY, MD, OH, DC, NC & SC East Coast and Midwest through strategic partnerships

Executive Overview Executive Overview Executive Overview Diverse Experience of Ownership Carolyn Langenohl  20 years experience in the claims industry  Litigation Manager, State Farm  Director of Operations – Litigation Solutions Steve Mazefsky  17 years experience in the claim industry  Regional Sales Manager or Vice President - Sales Client Relations  Director of Business Development – Litigation Solutions

Staff Experience Staff Experience  College Educated, Law Enforcement, Military Backgrounds  Prior Experience  LSI Training Program:  Equipment  Set up  Pre-Texting  Mobile Surveillance  Report Writing

Surveillance Surveillance 15 Day Turnaround Time Eastern United States Coverage Pre Surveillance Investigations

Claims Investigations Claims Investigations Asset Investigations Public Records/Documents Requisition Recorded Statements Accident Scene Inspections Alive and Well Checks Activity Checks

Background Investigations Background Investigations Database Background Courthouse Check Criminal History Civil History

Why LSI? Why Litigation Solutions?

Diverse Experience of Diverse Experience of Ownership / Management Ownership / Management  Ownership with Extensive Claims and Carrier Service Experience  Team of Account Executives, Operational and Administrative Support with Extensive Industry Experience

Service Service  Strong Regional Coverage  Ease of Use  GPS Tracking  Local presence  Available centralized intake  On-line capabilities  24/7 Service  100% Satisfaction Guarantee  Program Compliant  Vendor Management Program

Quality Assurance Quality Assurance  Concurrent  Pre Set Daily Check in Times  End of Day Review  Customer Link  Daily review by QC Specialist & Supervisor  Prospective  Detailed Intake  Databases / DMV  Insured Contact  Rehab Contact  Internet Research

Quality Assurance Quality Assurance  Retrospective  50% of all Cases reviewed by ownership  Available Stewardship reports  Monthly Staff Evaluations  On-line Management Reporting

Technology Technology  State of the Art Field Equipment  Body cams, Time lapse equipment, long distance capabilities  Video Snippets as part of the update  Quick access to visual evidence  Customer Link  Quality Assurance and Time Savings  GPS Tracking  Know where our staff is at all times – no “Ghosting”

Employees simply carry their GPS-enabled mobile phone with them throughout their regular activities and their location is automatically tracked and recorded. GPS Tracking GPS Tracking

Customer Link Benefit/VMO Benefit Customer Link Benefit/VMO Benefit On-Line Referral Form Easy Surveillance Order (Point and Click) Accountability Communication On-Line Access to Video and Updates Time Savings Relevant Video Tape Only Minimize Phone Tag Positive ID Early Better QA Cut and Paste Notes / Video Able to Send to Counsel Able to Send to Physician Insured Participation FEATURE BENEFIT

Management Reporting Case Assignments / Who is Used Vendor Comparison Monitor Spending Trends, Cost Benefit Monitor Results Trends Vendor Staff Use Trend Analysis for Best Practices Client Satisfaction FEATURE BENEFIT

Vendor Management Program

Vendor Management Program Vendor Management Program Program Choices Exclusive Provider LSI Handles All Work Preferred Managing Partner LSI Handles an Agreed Upon Percentage Selects Vendor Panel Through RFP Preferred Partner LSI Handles an Agreed Upon Percentage and Utilizes Client Panel Special Investigative Unit One of the Above Choices Plus Fraud Plans and Reporting Where Necessary Documentation on and Referral of Fraud Cases

 Marketing advantages for client acquisition and retention  Increased results in the utilization of surveillance  Consistent protocols to evaluate vendor/claims handler results  Reduction in claims exposure  Reduce risk involved with the use of this service  Increased Return on Investment  Management of vendor process without the cost  Minimal expense

Vendor Management Panel Benefits Vendor Management Panel Benefits Consistent Rate Structure Customizes Vendor Panel Vendor Verification  Licenses  Insurance Centralized Management Structure  Intake  Communication  Reporting  Invoicing  Vendor Trends  Staff Trends Vendor Panel Benefits  Decrease in Marketing Expense  Volume Increase