2010 Hot Topics Track: Using Network Technologies for ERG Growth Moderator: Simone Morris, Digital Technologist, Diageo Presenters: Teresa Solorzano DeBar, HR Manager, Cisco Systems David C. Thompson, Ph.D., Senior Principal Systems Engineer, Boehringer Ingelheim Pharmaceuticals

2010 Teresa Solorzano DeBar President of Conexion, Sr. HR Manager May 2010 Conexion Virtual Chapter Employee Resource Groups

2010 Human Pharmaceuticals and Animal Health Founded 1885 in Ingelheim, Germany 125-year old global company committed to improving the lives of patients and their families Boehringer Ingelheim Corporation: 41,500 employees worldwide Operating with 142 affiliated companies in 50 countries Net sales U.S billion dollars in 2009 Products marketed in some 152 countries

2010 NxGen ERG Office of Diversity, Inclusion and Engagement –Headed by Nancy Di Dia (Chief Diversity Officer) –Provides framework and executive partnership –ERGs are ‘grass-roots’ and employee driven NxGen = Next Generation at the workplace –Focusing on understanding and leveraging generational dimensions –‘Followers’ to date: 260+ –Projects are “business cases” with sponsors ($$) [1] –Active projects to date: 7 –Read the NxGen case study in the NALC Handbook! [1] Stephan Klaschka (NxGen Chair), Session A: Structure a Business Plan that Measures your ERG’s Effectiveness

2010 Create & Share Transparency “Prosume” An unprecedented amount of control is in the hands of employees and consumers What is Web 2.0?

Social media can help patients The 1 st pharma. community on facebook

2010 Social media in the workplace BI funded US pilot of Yammer [2] –Enterprise micro- blogging Profiles Groups Discussion [2]

2010 Social media in the workplace BI has almost 1800 members (April 2010) More than 80 groups (open and private) 1 st ERG with a Yammer presence NxGen Yammer group created NxGen Official Kick-off

2010 How has NxGen used Yammer? Kick-off meeting (Oct. 2009) heavily promoted through Yammer –Find people with large numbers of ‘followers’, make them allies, and have them shout for you for greatest reach Idea dissemination Use hashtags to ‘own’ space –#diversity, #inclusion, #nxgen Reduced time from brain storming → actionable items: –Days/Weeks not Months/Quarters! –Organised a networking event to support self-guided mentoring initiative –Organised a round-table discussion on innovation and it’s measurement Open and transparent Recognise, celebrate, and encourage –#props

2010 Backup Slides

2010 Office of Diversity & Inclusion BI Diversity & Inclusion Advisory Council BI Operating Unit Diversity Groups BI Employee Resource Groups Field Sales Diversity & Inclusion Advisory Council AHBR AERG D.O.N.E. La BIICA! WLI Working w/ Pride Ben Venue Labs BI VetMedica Inc. BI Chemicals Inc. BI Roxane Inc. & Roxane Labs Inc. NxGen Office of Diversity, Inclusion, and Engagement: Organizational Structure

2010 How we’re doing: The ODI&E

2010 How we’re doing: NxGen “ The consistent support, positive attitude, and time that you and your colleagues dedicate to projects such as the X initiative, are not only appreciated, but will contribute to a new era of collaboration and community development within Boehringer Ingelheim ” - John Yonsky, Associate Director, Online and Internal Communications

2010 Agenda Changing Nature of Work Technology Enabling the Virtual Worker Need for Virtual Community Virtual Chapters

2010 The Cisco Vision changing the way we to shape the future of the Internet by creating unprecedented value and opportunity for our customers, employees, investors and ecosystem partners The Mission work,and learn. SM live,play,

2010 The Way People Work is Changing 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Different time and different place Same time and different place Same time and same place Working alone Work Modes Percentage of individual’s performance that will depend on group input Source: Gartner Group, March 2006 Collaboration Rising, Solo Time Waning Strategic Planning Assumption: By 2015, workers will spend more than 80% of their time working collaboratively, and not necessarily face- to-face.

2010 IP Communication Customer Care Telepresence Enterprise Social Software Mobile Applications Messaging Cisco Changing the Way We Work Collaboration Technology Enables

2010 Create a casual network (water cooler talk) Learn best practices from other virtual workers on how to be effective Have a platform to give back to the Cisco and extended community Opportunities for Virtual Employees to Expand Leadership Skills Opportunity for a Virtual Community Collaboration Rising, Solo Time Waning

2010 Strategic Focus Areas Community bonded with Purpose Remote Workers Mobile Workers Satellite Office Workers At-Home Telepresence Flexible Work Practices Telepresence Toastmasters Employee Engagement Customer Intimacy Talent Pipeline Talent Pipeline Diversity Recruiting Future Sales Associates Creating Community for the Virtual Workforce Conexion Virtual Chapter Serving the Latino Community for Cisco