How to Manage Stakeholders More Efficiently and Cost Effectively with Cloud Computing (1394) Mark Sirois Salesforce.com Foundation

Non-Profits Have Been Deeply Affected by Economy Increased demand for services Less support from the government and donors More collaboration needed across sectors to fulfill needs

Do More With Less Measure and Assess Outcomes Stand Out “How do I innovate while driving operational efficiency?” “How can I get visibility into and measure our success?” “How can I improve constituent communication, engagement and loyalty?” Leading to Increased Pressures to: input output assess optimize

Managing Constituent Relationships Well Is Crucial STAFF VOLUNTEERS CHAPTERS

In Times Like These, Nonprofits Need A New Approach Fast ResultsLow riskLow cost Scalable

Our Mission: Cloud Computing Driver, Catalyst & Evangelist 1960’s Mainframe 1980’s Client/server Today Enterprise Cloud Computing

Applications Moving to the Cloud Today Cloud Computing Applications 1960’s Mainframe 1980’s Client/server

1960’s Mainframe 1980’s Client/server Platforms Moving to the Cloud Today Cloud Computing Platforms

1980’s Work Group Computing 2000s Intranet Computing Collaboration Moving to the Cloud Today Collaborative Computing Lotus Notes Novell GroupWise SharePoint Groove File Sharing

The Cloud Computing Model Multi-tenant Enterprise solution and service for all customers Automatic Upgrades Pay-as-you-go Real-time IDC White Paper sponsored by Salesforce.com: “Force.com Cloud Platform Drives Huge Time to Market and Cost Savings”, Doc # , September, 2009

Cloud Delivers Lower Total Cost of Ownership No Upfront License Fees No Hardware Infrastructure Lower Implementation Costs Free Upgrades No Ongoing Maintenance Fees Predictable 1 Source: Yankee Group: Hosted vs. Premise based Sales Solutions: TCO and Trade Offs Cloud Computing: 46% Lower TCO 1 On Premises = Hidden Costs Hardware Consultants Infrastructure Dedicated Staff Upgrades Licenses

Real-time Cloud Solutions for Nonprofits Managing Your Key Activities and Data Information Technology Productivity, HR & Finance Management Team Fundraising Grants Management Case Management Constituent Service & Engagement Mission Management Planning & Goal Setting Visibility & Tracking Donors & Gifts Multi-channel Marketing Activities Multi-channel Service Management Community & Knowledge Management Program Management Social Impact Metrics & Reporting Client Intake & Case Tracking Outcome Reporting Proposals & Response Tracking Progress Reports Staff Recruiting, Training & Collaboration General Ledger & Budgeting Visual Process Manager Project & Help Desk Management

Goodwill Increases Effectiveness of Donor Management Deployed to manage financial and material donations for 17 locations and online store Able to cross-sell customers, donors, and plan corporate donation drives Increased donor database from 2,000 to 80,353 by mail and more than 40,000 by Targeted s increased frequency of donations

Nonprofits Managing Every Kind of Mission Recruit, Train and Support Tomorrows Education Leaders Manages program participants through the complete program cycle ensuring increased program effectiveness Connect Homeless With Care to Get Into Housing Track and manage services delivered at events connecting thousands of volunteers with thousands of individuals Transform College Prep Education at Low Income School Provides a platform for students, faculty, parents and advisors to engage and manage the education process Identify and Support Social Entrepreneurs Globally Manage 9 programs globally to empower with tools needed to become Changemakers and measure performance quickly

New Leaders for New Schools Increased Program Effectiveness Program participants tracked through the complete program cycle ensuring increased program effectiveness Reduced systems maintenance costs by 85% Employees spend less time on administration so they can focus on strategy instead More timely and reliable reports improve decision making and business planning Mission: Ensure high academic achievement for every student by attracting and preparing outstanding leaders and supporting the performance of the urban public schools they lead at scale

Center for Employment Opportunities Helps Formerly Incarcerated Find Long-Term Employment Easily implemented total solution for case management, workflow, and reporting Customized to manage varied program requirements and enhanced case management Provides better support because now able to follow the progress of program Reports are easily accessible, providing faster response to placement and retention trends

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Check out the Nonprofit Starter Pack  Manage complex relationships with individuals and households  Maximize the value of your relationships by tracking affiliations  Easily create recurring donations and eliminate tedious manual entry What is the Nonprofit Starter Pack? Implementation tool to get up and running fast Find out if the Nonprofit Starter Pack is right for you. Visit: