Presented by Bo Foster, CIO Bennett Adelson

Enterprise Social Computing with Microsoft SharePoint 2010

Who is Bennett Adelson? SIGNIFICANT ACHIEVEMENTS 2010 Microsoft Partner of the Year Finalist 2011 Microsoft Partner of the Year, Heartland District Member of Microsoft’s Application Platform Partner Advisory Council One of only 15 companies in the US on Microsoft’s Windows Mobile All-star Team  Practice Directors comprised of Industry Leaders and Subject Matter Experts  Members of the Microsoft Partner Advisory Council  Many Early Adopter & and Technology Specialist program offerings

Information Worker Solutions RECOGNITION SharePoint 2010 Patterns & Practices Partner Advisory Council Gold Certified Partner for Portals & Collaboration Dynamics CRM Advisory Board Member Office365 TAP Member Founder: Cleveland SharePoint Roundtable SHAREPOINT IMPLEMENTATION Architecture and design for Internet, Intranet and Extranet Collaboration, Portals, Enterprise Search, BI, Business Apps On-Premise and SharePoint Online UPGRADE SERVICES Evaluation of new SharePoint versions Architecture Design Sessions Upgrade from SharePoint 2003, 2007 Deployment Planning Services CRM IMPLEMENTATION Planning, Analysis & Deployment Administrator & End User Training Online or On Premise Business Intelligence KPI & Decision Portals Data Warehousing Ad Hoc Analysis & Reporting

“Social networking has roared to the top of many corporate to-do lists. In an eMarketer survey of 227 companies with more than 100 employees, 80% of the respondents said that their companies intended to use social media for marketing purposes in 2011, up from 58% in 2009.” “CIO Survey In the next five years, do you think real-time workplace communication tools –for example, Instant Messaging, SharePoint, Yammer, etc. –will be more or less popular than among employees?” Much more popular: 13 percent; Somewhat more popular: 41 percent; The same: 38 percent; Somewhat less popular: 5 percent; Much less popular: 2 percent; and Don’t know/ no answer: 1 percent. According to IDC’s Social Business Survey conducted in September 2010, 41% of respondents indicated that they have already implemented an enterprise social software solution and 35% of survey respondents believed that using social software made them more productive. By 2014, Gartner predicts that social networking services will replace as the primary vehicle for interpersonal communication by as many as 20% of business users.

…Enterprise social software is not merely another set of collaboration tools but an emerging way to conduct business. Social software adoption is on the rise, and the interest in social business transformation has gained increased attention worldwide. Every business leader should be asking: Where and how can social business practices help transform my business and relationships?

Drive collaboration and social interaction across geographic and organizational boundaries Transfer tacit knowledge into information and knowledge management solutions Enhance discoverability of resources through new ways of communication Capture the “wisdom of the masses” by gathering social feedback Establish a sense of belonging and connection to the company

User Interaction Community Engagement Better Content Positive Outcomes! Social Tools

“If there’s an 800-pound gorilla in your enterprise called SharePoint, it makes sense to begin the analysis of enterprise social platforms there. With the release of SharePoint 2010, Microsoft has unambiguously entered the enterprise social platform landscape. Microsoft addressed many gaps in 2010, including improved wiki and blog support, the addition of pervasive tagging and tag clouds, and the introduction of a user- updating stream (or activity stream). Microsoft does well leveraging adjacent technical capabilities to extend the value of social. In some instances, like My Sites (profile and user home page), the results are impressive. Profile data can be deeply enriched through integration with external applications using the Business Data Catalog. SharePoint maintains a dominant position in overlapping functional areas like portals, content management, and collaborative workspaces. Yet like most horizontal platforms, SharePoint is a poor fit for best-of-breed requirements, and its three-year release cycle proves limiting to clients that want to take advantage of the latest social technology innovations.

Ribbon UI SharePoint Workspace SharePoint Mobile Office Client and Office Web App Integration Standards Support Tagging, Tag Cloud, Ratings Social Bookmarking Blogs and Wikis My Sites Activity Feeds Profiles and Expertise Org Browser Enterprise Content Types Metadata and Navigation Document Sets Multi-stage Disposition Audio and Video Content Types Remote Blob Storage List Enhancements Social Relevance Phonetic Search Navigation FAST Integration Enhanced Pipeline PerformancePoint Services Excel Services Chart Web Part Visio Services Web Analytics SQL Server Integration PowerPivot Business Connectivity Services InfoPath Form Services External Lists Workflow SharePoint Designer Visual Studio API Enhancements REST/ATOM/RSS

Enterprise Managed Metadata

Keyword Suggestions Activity Tracking

TagsNotesRatings DescriptionKeyword bookmarkingShort comments (<3000 characters) 5-Star Ratings Web part/controlNoYes Discover content by colleague or keyword BothColleagues Web pages, List Items, Documents Yes Doc Library/List Sort and Filter Yes (Doc authors only, requires enterprise keywords field) NoYes Indexed by SearchYesNoYes Bookmark-let for external or non-SharePoint pages Yes No Enterprise taxonomy management YesNo In Office 2010 ClientYes (Doc authors only, requires enterprise keywords field) YesNo? In Office Web AppsYes No

In your opinion, what are the key challenges/concerns associated with using and implementing social software? n = 700 Source: IDC’s Social Business Survey, September 2010

Request TeamSite Request TeamSite Contact the Team Comments Contact the Team Comments Intranet Depts. MySite Info TeamSite Info MySite Help? Getting Started with YOUR PROFILE! Getting Started with YOUR PROFILE! Announcements Register Your MySite Register Your MySite About Office 365 Project

 BUDGET & PROGRAM MANAGEMENT Control budget Manage the deployment of common architecture, infrastructure, and technology strategy Manage program schedule, issues, risks, resources, reporting, & communications Execute the business plan/business case Staff and coordinate team members  METRICS & PERFORMANCE MANAGEMENT Manage the program’s overall business performance against desired results  POLICIES & PROCEDURES Manage the development and deployment of common policies and procedures  STRATEGIC VISION Develop, communicate and govern the website strategy aligned with business goals Define the strategic roadmap and tactical imperatives Provide utility and consultancy  CUSTOMER EXPERIENCE Gather customer requirements, needs and wants Guide consistency regarding the customer experience  BEST PRACTICES Keep abreast of best practices across websites as well as other industries Capture and leverage best practices across websites, where appropriate METRICS & PERFORMANCE MANAGEMENT BEST PRACTICES BUDGET & PROGRAM CONTROL STRATEGIC VISION POLICIES & PROCEDURES CUSTOMER EXPERIENCE Strategic vision & customer experience Operational efficiency