A tour of SupportCalls System in Microsoft Outlook

An issue-tracking add-in for Microsoft Outlook Transforms Outlook to a full fledged service provider. ITIL guided helpdesk with automated and structured way of logging support cases. Designed as a groupware with focus on collaboration An issue-tracking add-in for Microsoft Outlook Transforms Outlook to a full fledged service provider. ITIL guided helpdesk with automated and structured way of logging support cases. Designed as a groupware with focus on collaboration

Highly optimized for personal communication Nightmare keeping track of s. Lacks the automation, reporting, reminders and workflow of a ticket over time. Highly optimized for personal communication Nightmare keeping track of s. Lacks the automation, reporting, reminders and workflow of a ticket over time.

To support the organizations' internal logic and workflows To leverage and integrate existing resources To automate on helpdesk's repetitive tasks To cater to remote staffs with web access To lower cost of helpdesk operations To capitalize on staff’s existing knowledge of Outlook To support the organizations' internal logic and workflows To leverage and integrate existing resources To automate on helpdesk's repetitive tasks To cater to remote staffs with web access To lower cost of helpdesk operations To capitalize on staff’s existing knowledge of Outlook

Exchange Server Phone Calls Webform Caller Automatic Notifications Add reply Log

Logging of s and webforms queries Escalation of existing case on replies Assignment of technicians on the fly Notifications to callers/technicians Logging of s and webforms queries Escalation of existing case on replies Assignment of technicians on the fly Notifications to callers/technicians

Single enterprise-wide view cases, callers and problems Common point-of-call for your end-users Structured workflow for all helpdesk activity Automate repetitive helpdesk - no manual tasks Organized state of cases means faster tracking requests and lesser response time. Identify problem areas and increase helpdesk efficiency Higher productivity and increased "up-time" for support staffs Single enterprise-wide view cases, callers and problems Common point-of-call for your end-users Structured workflow for all helpdesk activity Automate repetitive helpdesk - no manual tasks Organized state of cases means faster tracking requests and lesser response time. Identify problem areas and increase helpdesk efficiency Higher productivity and increased "up-time" for support staffs

Always in communication loops Inspires confidence to the help desk service A knowledgebase for first-level support Check on the progress or status of the case via web Request support in a standardized way with web form submission. Case get resolved in a timely manner and hence customer satisfaction Finally, helps in building trust and loyalty in your brand Always in communication loops Inspires confidence to the help desk service A knowledgebase for first-level support Check on the progress or status of the case via web Request support in a standardized way with web form submission. Case get resolved in a timely manner and hence customer satisfaction Finally, helps in building trust and loyalty in your brand

System Requirement (Client) Microsoft Office Outlook 2003 (SP2 or above) or Microsoft Office Outlook 2007 Exchange server (can be hosted one too) Microsoft.NET Framework 2.0 Skype (Optional) Phone attached to the modem (Optional) Web Server Requirement (for web Access) IIS with ASP.NET 2.0 & AJAX 1.0 (Optional) System Requirement (Client) Microsoft Office Outlook 2003 (SP2 or above) or Microsoft Office Outlook 2007 Exchange server (can be hosted one too) Microsoft.NET Framework 2.0 Skype (Optional) Phone attached to the modem (Optional) Web Server Requirement (for web Access) IIS with ASP.NET 2.0 & AJAX 1.0 (Optional)

Now that you have heard it all, don’t forget to go through more on our video demonstrations on SupportCalls System! Thank you for your time! Now that you have heard it all, don’t forget to go through more on our video demonstrations on SupportCalls System! Thank you for your time!