College of Technology Program Assessment AY BEST PRACTICES

Introduction Tammi Miller Assessment Update Barbara Wheeling Assessment Process Elizabeth Fullon

Introduction Programs 25 Assessment meetings w/ faculty 38 Learning objectives reviewed or rewritten 114 Completed assessment plans 20 Completed assessment reports 12 Completed annual reports 13

Assessment Process

Learning Outcomes Bruce Brumley Craig McKenzie Instruments/Projects Tim Urbaniak Bob Blackwell Reporting Richard Pierce Employer Forum Janet Mullaney Employer Survey Kat Pfau Alumni Survey Mick Ender

College of Technology General Computer Technology Bruce Brumley & Craig McKenzie

LEARNING OUTCOMES – Associates Degree in Computer Desktop/Network Support Department: Industry and Computer Upon successful completion of this program a student will be able to: 1. Demonstrate understanding of career paths, entry-level positions, and advancement in the information technology and computer user support field. 2. Apply customer service and end-user support principles, including communication skills, etiquette, and courtesy when dealing with end-users and individuals lacking a technical background. Students will demonstrate methods for dealing with users who are angry, upset, or abusive. Students will demonstrate the ability to communicate effectively with clients, verbally and in writing. 3. Demonstrate competency troubleshooting and solving computer hardware, software and Operating System problems by using troubleshooting strategies and techniques, diagnostic hardware & software, system documentation, and on-line documentation to resolve basic hardware, software, and operating system problems. 4. Demonstrate competency setting up LAN networks, and troubleshooting and solving network problems by using troubleshooting strategies and techniques, diagnostic hardware & software, system documentation, and on-line documentation to resolve basic network problems. 5. Demonstrate the ability to describe the purposes and functions of server and client operating systems. 6. Demonstrate the ability to differentiate between client/server and peer-to-peer networks and will be able to describe environments where each is appropriate. 7. Demonstrate proficiency in utilizing, integrating, and troubleshooting business-oriented computer software programs such as Microsoft Word, Excel, Access and PowerPoint. 8. Demonstrate the ability to use appropriate tools to assist with administering and troubleshooting computers, media, and devices on a network.

LEARNING OUTCOMES – Associates Degree in Computer Desktop/Network Support Department: Industry and Computer Upon successful completion of this program a student will be able to: 1. Create and present a helpdesk environment from conception to development 2. Troubleshoot and repair computer hardware. 3. Set up operating systems and troubleshoot software. 4. Set up and document small and home networks using troubleshooting skills. 5. Use business-oriented computer software programs such as Microsoft Word, Excel, Access and PowerPoint. 6. Use appropriate tools to administer and troubleshoot computers.

LEARNING OUTCOMES – Associates Degree in Computer Systems and Associates Degree/Certificate in Networking Technology Department: Industry and Computer Upon successful completion of this program a student will be able to: 1. Demonstrate understanding of career paths, entry-level positions, and advancement in the information technology and computer network support field. 2. Demonstrate competency troubleshooting and solving computer hardware, software and Operating System problems by using troubleshooting strategies and techniques, diagnostic hardware & software, system documentation, and on-line documentation to resolve basic hardware, software, and operating system problems. 3. Demonstrate competency setting up LAN networks, and troubleshooting and solving network problems by using troubleshooting strategies and techniques, diagnostic hardware & software, system documentation, and on-line documentation to resolve basic network problems. 4. Demonstrate competency setting up WAN networks, and troubleshooting and solving network problems by using troubleshooting strategies and techniques, diagnostic hardware & software, system documentation, and on-line documentation to resolve network problems.

LEARNING OUTCOMES – Associates Degree in Computer Systems and Associates Degree/Certificate in Networking Technology Department: Industry and Computer Upon successful completion of this program a student will be able to: 1. Troubleshoot and repair computer hardware. 2. Set up operating systems and troubleshoot software. 3. Set up and document LAN networks using troubleshooting skills. 4. Set up and document WAN networks using troubleshooting skills. 5. Set up and document secure networks

LEARNING OUTCOMES – Associates Degree in Computer Programming Department: Industry and Computer Upon successful completion of this program a student will be able to: 1. Design, create, edit, deploy and administer dynamic web sites 2. Design, create, edit, and deploy Java applications 3. Design, create, edit, and deploy Visual Basic.NET applications 4. Design, create, edit, deploy and administer databases 5. Administer and maintain Microsoft and Linux Operating Systems 6. Analyze, design, document, and test computer applications and systems solutions

LEARNING OUTCOMES – Associates Degree in Computer Programming and Application Development Department: Industry and Computer Upon successful completion of this program a student will be able to: 1. Design, create, edit, deploy and administer dynamic web sites 2. Design, create, edit, deploy and administer databases 3. Analyze, design and document from conception to development of a final application 4. Test computer applications and systems solutions

College of Technology General Education Assessment Richard Pierce

COT General Education 3 main areas in COT General Education Department – Mathematics – Writing – Communications (Human Relations)

Mathematics Assessment External – Meeting with EVERY program over 3 year rotation to discuss where math is applied – Report to main campus’ data base for General Education courses Internal – Pre and Post test

Writing Assessment External – Meeting with EVERY program over 3 year rotation to discuss where writing is applied – Report to main campus’ data base for General Education courses Internal – Pre and Post writing samples

Communications Assessment External – Meeting with EVERY program over 3 year rotation to discuss where human relations is applied – Report to main campus’ data base for General Education courses Internal – Pre and Post questions in Human Relations (COMT 109)

Internal Communications Assessment

External Communications Assessment History Working on new process – Julie McDade will contact you to evaluate several random graduates from your program in following areas: Ethical behavior Customer Service Team Work Conflict Resolution

General Education Assessment Little extra work for strong gain – Gen Ed is not for students to “get out of the way!” – We adjust our instruction for your benefit. Opening avenues for discussion Remember other programs and faculty are a great resource

College of Technology Program Assessment AY Assessment Deadlines AY Individual Meetings with Faculty: September 21, 2011 through October 28, 2011 Updated Assessment Plan for AY 11-12: Due Friday, December 2, 2011 Individual Meetings with Faculty: January 2012 through April 2012 Assessment Reports: Due Wednesday, May 2, 2012