TIES M ANAGED S ERVICES TIES Conference 2011

Product Offerings TIES Conference 2011 TIES Consulting IT Projects Managed Services Audits Staff Support Service Desk Emergency Support

IT Projects TIES Conference 2011 TIES Consulting IT Projects Managed Services Audits Staff Support Service Desk Emergency Support

TIES C ONSULTING - V IRTUAL S YSTEMS M IGRATIONS VMware, Design and Architect Microsoft Hyper-V, Design and Architect Migrate from physical environment to virtual environment P to V (VMware and MS Hyper-V) Upgrade virtual environment to new virtual environment versions IT Projects

TIES C ONSULTING - S YSTEMS M IGRATIONS Microsoft, Design and Architect Migrate from old versions of AD to new versions of AD Migrate from old versions of Exchange to new versions of Exchange Migrate from Novel eDirectory to Microsoft AD Migrate from Novell GroupWise to Microsoft Exchange IT Projects

TIES C ONSULTING - S YSTEMS M IGRATIONS Novell Design and Architect Novell Support and Upgrades Server and SAN hardware upgrades IT Projects

TIES C ONSULTING IT P ROJECTS - N ETWORK Network Design and Architect Network Upgrades Firewall Upgrades Wireless Install and Upgrades IT Projects

TIES P ROJECT P ORTAL A VAILABLE Track Project Status Seamless two-way communication When tasks are scheduled What‘s Due and when Reduce calls and s IT Projects

Emergency Services TIES Conference 2011 TIES Consulting IT Projects Managed Service Audits Staff Support Service Desk Emergency Services

E MERGENCY R EPAIR Virus Removal Hardware Repair Repair Servers Replace Switches and Configuration Troubleshoot Wireless Infrastructure Emergency Services

Service Desk TIES Conference 2011 TIES Consulting IT Projects Managed Services Audits Staff Support Service Desk Emergency Support

S ERVICE D ESK Talk to a Real Person Certified 7:00 am to 5:00 pm Answering service after hours Service Desk

TIES P ORTAL C USTOMER B ASED S ERVICE D ESK T ICKETING S OLUTION An Employee Access Portal gives any employee in your organization the ability to directly submit service requests Service-Desk software Your internal IT staff can use to create, manage and resolve all of your service issues Create and escalate Support Requests to TIES Service Desk Comprehensive service-activity reports At-a-glance visibility into the entire process Service Desk

Staff Support TIES Conference 2011 TIES Consulting IT Projects Managed Services Audits Staff Support Service Desk Emergency Support

TIES C ONSULTING O FFERINGS – S TAFF S UPPORT Staff Supplementation Project Management Assessment/Needs Analysis LAN/WAN/WLAN Design and Implementation and Troubleshooting Strategic IT Guidance Backup and Disaster Recovery Strategy Wireless Solutions and Security Automating the User Creation in Active Directory Staff Support

Audits TIES Conference 2011 TIES Consulting IT Projects Managed Services Audits Staff Support Service Desk Emergency Support

TIES C ONSULTING O FFERINGS - A UDITS N ETWORK W IRELESS S ERVER S ECURITY S TAFF Audits

A UDITS Audits

A UDITS Audits

A UDITS Audits

A UDITS Audits

Managed Services TIES Conference 2011 TIES Consulting IT Projects Managed Services Audits Staff Support Service Desk Emergency Support

Server Hosting TIES Care CIO in a Box Migration Services From old servers to TIES Hosted Environment TIES M ANAGED H OSTED E NVIRONMENT Managed Services

S ERVER H OSTING TIES will maintain server hardware Linux Moodle and Drupal Hosting Hosted Microsoft Microsoft Active Directory Servers Microsoft Active Directory Services Exchange Built in redundancy Vastly improve uptime Managed Services

S OME R EASONS TO UPGRADE S ERVER HARDWARE Current servers may be out of warranty Extending warranty can be expensive Servers may be over 3 years old Long term outages could happen if server Hardware fails Parts may not be readily available for existing servers No redundancy for server outage Managed Services

TIES C ARE S ERVICES 24x7x365 Remote Monitoring and Management 8x5 Help Desk remediation Patch Management Only tested applicable patches Automatic Quarterly Reporting Managed Services

H OSTED A T TIES D ATA C ENTER Remote Backup Archiving Web Content Filtering Spam Filtering Managed Services

R EMOTE BACKUP SOLUTION Microsoft Linux Servers Apple Servers File recovery tested and monitored Offsite storage at TIES facilities Managed Services

E MAIL ARCHIVE 3 year archive of Searchable Confidential Managed Services

F IREWALL MANAGEMENT Hosted at TIES Remote Management Patch IOS Setup NATs Backup configuration Managed Services

I NTRODUCTIONS Mark Gamelin TIES Consulting Systems Manager Jeff Carstensen TIES Account Manager Mike Gibbons TIES Systems Consultant Mike Ockenga Operations Manager Managed Services

SMAR TIES B OOTH (G REENWAY ) Sign up for 15 session on any IT topic 2:00 pm to 4:00 pm Today 9:00 am to 11:00 am Tuesday 2:00 pm to 4:00 pm Tuesday Free to conference attendees

G IVE A WAY Free Standard Microsoft Active Directory Assessment Managed Services

Q UESTIONS : Managed Services