The National Library of New Zealand is part of the Department of Internal Affairs BEING KIRT: Maximising our value in a constantly changing world Jenny McDonald Acting Director National Digital Library Libraries Australia 2011 Forum Adelaide 27 October 2011 # (25 Oct 11)

The National Library of New Zealand is part of the Department of Internal Affairs Contents: Who is KIRT? Why now KIRT? Why be KIRT? How are we being KIRT? Conclusions Any questions?

The National Library of New Zealand is part of the Department of Internal Affairs Who is KIRT? Or rather, what is KIRT?

The National Library of New Zealand is part of the Department of Internal Affairs Introducing KIRT Knowledge, Information, Research & Technology

The National Library of New Zealand is part of the Department of Internal Affairs KIRT organisational structure KIRT branch National Library Archives New Zealand Government Information Services (GIS) Government Technology Services (GTS) Government ICT Supply Management Office (GISMO)

The National Library of New Zealand is part of the Department of Internal Affairs KIRT goal and vision To turn our knowledge into value A prosperous New Zealand enabled by access to our knowledge

The National Library of New Zealand is part of the Department of Internal Affairs Why be KIRT? And why now?

The National Library of New Zealand is part of the Department of Internal Affairs Context: NZ environment Coal mine explosion (November 2010) Earthquakes (September 2010, February and June 2011) Snow (August 2011) Emperor penguin (June 2011) Rugby World Cup (September – October 2011) Oil spill (October 2011) General Election & MMP referendum (November 2011)

The National Library of New Zealand is part of the Department of Internal Affairs Context: Government Policy drivers: Better public services Economic growth Investment and infrastructure Online initiatives: i-govt (2008) NZGOAL (July 2010) Rethink online strategy (July 2011) Ultrafast broadband (100Mbps) to 75% of NZers (August 2011)

The National Library of New Zealand is part of the Department of Internal Affairs Context: National Library Amalgamation with DIA New National Librarian Wellington building renovation Christchurch building “red stickered”

The National Library of New Zealand is part of the Department of Internal Affairs Context: Libraries Organisational mergers, restructures & amalgamations Fiscal pressures Library technology changing Library vendors and service providers changing Libraries want better, cheaper, faster tools and services

The National Library of New Zealand is part of the Department of Internal Affairs How we’re being KIRT Increase public access Support agencies Improve productivity

The National Library of New Zealand is part of the Department of Internal Affairs KIRT operating model

The National Library of New Zealand is part of the Department of Internal Affairs Working with our partners: consortia LCoNZ –4 universities SMART –4 public libraries + 2 polytechnic libraries SouthLibs –8 councils and their public libraries

The National Library of New Zealand is part of the Department of Internal Affairs Example: Auckland City Libraries

The National Library of New Zealand is part of the Department of Internal Affairs Working with our partners: APNK

The National Library of New Zealand is part of the Department of Internal Affairs Working with our partners: Kotui

The National Library of New Zealand is part of the Department of Internal Affairs Working with our partners: Te Puna National Union Catalogue (NUC) Acquiring Describing Discovering Delivering Mission Through the collaborative efforts of New Zealand libraries, Te Puna delivers accurate, adaptive, robust and cost effective systems supporting acquisitions, cataloguing, resource sharing and delivering timely services to library patrons.

The National Library of New Zealand is part of the Department of Internal Affairs Te Puna: Components Directory of NZ Libraries OCLC cataloguing tools Te Puna Interloan OCLC Registry Te Puna cataloguing tools Te Puna support & training Te Puna SchoolsCat OCLC WorldCat NZ Libraries Catalogue National Union Catalogue OCLC FirstSearch base package TMQ Osmosis

The National Library of New Zealand is part of the Department of Internal Affairs Te Puna: Bibliographic services support NZ libraries Member services Search Cataloguing Holdings maintenance Bibliographic data User training & support Systems & IT support Bibliographic info provisioning Related services Bibliographic data School libraries NZ Libraries Cat SchoolsCat Te Puna member libraries Holdings maintenance & updates Search Search/Copy General public National Union Cat OCLC WorldCat Customer support Help desk Batch loading

The National Library of New Zealand is part of the Department of Internal Affairs Uni of Auckland interloan system Te Puna: inter library loan services 270+ libraries/locations Te Puna interloan system ABM interloan billing Lib. of Australia doc. delivery system LADD billing system Australia/NZ interloan systemNZ interloan system Key: Loan requests Billing extract Uni of Canterbury interloan system >100 local interloan systems LCoNZ (4 universities) interloan system

The National Library of New Zealand is part of the Department of Internal Affairs Te Puna: Customer feedback 86% satisfaction with library tools 87% satisfaction with customer support 92% first choice for records search 84% hit rate for cataloguers 89% of a library’s holdings on the NUC 96% first choice for interloan holdings search 10% of cataloguers use OCLC record notification service 42% of reference librarians use Google searches 88% of interloans use Te Puna software

The National Library of New Zealand is part of the Department of Internal Affairs Te Puna: Investment logic map (ILM) ProblemInterventions Exploit new technology to improve business practices and expand service offering. 50% Improve participation and commitment of all libraries to meeting Te Puna’s goals. 35% Improve the timeliness and quality of records for NZ material provided nationally and internationally. 15% Benefits Reduced duplication and waste of library services’ effort. 45% Improved access to a much wider amount of material at a local level. 40% Improved discovery of NZ material from anywhere in the world. 15% Libraries are under increasing cost pressures, resulting in demand for better value from Te Puna. 40% Not everything is catalogued or recorded properly in Te Puna, preventing people finding the ‘best fit’ material. 35% A quality record for NZ material is not always available so people can’t see what is available. 25%

The National Library of New Zealand is part of the Department of Internal Affairs Te Puna: Investment logic map (cont) Solution 1.Improve Te Puna’s partnership model through education, communication, formal agreement & reporting. 2.Streamline workflows, processes & systems to enable identification of up-to-date holdings in real time. * 3.Expand availability of Te Puna’s metadata.* 4.NZ National Library able to replace records of NZ material in international catalogues. 5.Get record creation for NZ material to market more quickly and utilise metadata through the whole publishing chain. * 6.Expand Te Puna standards to meet specialised needs. * Enhance current (or buy new) software (tbc)

The National Library of New Zealand is part of the Department of Internal Affairs Te Puna: Generic cataloguing workflow

The National Library of New Zealand is part of the Department of Internal Affairs Te Puna: MTPV Programme Maintain current business model, with refinements Conduct more substantive review Programme: –Metadata project –Partnering project –Futures project

The National Library of New Zealand is part of the Department of Internal Affairs Te Puna: MTPV progress to date Metadata project: –Expand short record service –Supply enhanced metadata for NZ material in the NUC Tables of contents and book cover images –Replace NZ records in WorldCat OCLC National Libraries taskforce –Two way metadata transfer Grey District Library’s Pioneer Collection

The National Library of New Zealand is part of the Department of Internal Affairs Overview: Turning knowledge into value Select & collect Preserve & store Describe & deliver Use & reuse 6.1 terabytes (2010) 4 terabytes (2008) 35 terabytes 721,870 objects citations/year 100+ competition entries 96% free to use 36,176 bib records

The National Library of New Zealand is part of the Department of Internal Affairs Conclusions Libraries’ – national and sector collaborations KIRT provides us with a strong technology platform and support On the near horizon –Digital Preservation Centre of Excellence –Investigating webscale and cloud computing opportunities –Shared services

The National Library of New Zealand is part of the Department of Internal Affairs Any questions?