MPSH Career Education

 Commonly defined as “the exchange of thoughts, ideas, feelings, information, opinions, and knowledge.”

 It is a 2-way process.  Involves sending (speaking) and receiving (listening)  Happens between two or more parties. (Sender and Receiver)

 Involves mutuality of understanding between Sender and Receiver.  Involves exchange of ideas, feelings, information, thoughts, and knowledge.

 Experts say the amount of personal space needed when having a casual conversation with another person usually varies between 18 inches to 4 feet.  The personal distance needed when speaking to a crowd of people is around 10 to 12 feet.

 The distance required for conversation is influenced by a number of factors:  social norms – some cultures speak closely  situational factors - loud background noise  personality characteristics – some people feel more comfortable up close  level of familiarity – how close are you to someone?

The process of communication requires a vast variety of skills:  listening  observing  speaking  questioning  analyzing  evaluating

1.Verbal 2.Body language 3. /Instant Messaging 4.Postal mail (snail mail) 5.Phone calls 6. Touch (handshake)

55% is determined by body language (postures, gestures and eye contact); 38% by the tone of voice; 7% by the content or words used in the communication process.

Oral Communication:  Information spoken by mouth; the use of speech; a reciprocal conversation between two parties.  Examples: Face to face communication, telephonic communication, public address system (Speech), informal rumor mill (Grape Vine), audio & visual Media (radio, TV), lectures, conference, meetings, etc.

Julian Treasure: TED Talk - How to speak so that people want to listen (9:58) _speak_so_that_people_want_to_listen?languag e=en Julian Treasure: TED Talk - 5 ways to listen better (7:50)

Written Communication:  Written symbols (either printed or handwritten).  Examples: orders, instructions, letters, memos, reports, policy manuals, information bulletin, complaint system, suggestion system, etc

I cnduo't bvleiee taht I culod aulaclty uesdtannrd waht I was rdnaieg. Unisg the icndeblire pweor of the hmuan mnid, aocdcrnig to rseecrah at Cmabrigde Uinervtisy, it dseno't mttaer in waht oderr the lterets in a wrod are, the olny irpoamtnt tihng is taht the frsit and lsat ltteer be in the rhgit pclae. The rset can be a taotl mses and you can sitll raed it whoutit a pboerlm. Tihs is bucseae the huamn mnid deos not raed ervey ltteer by istlef, but the wrod as a wlohe. Aaznmig, huh? Yaeh and I awlyas tghhuot slelinpg was ipmorantt! See if yuor fdreins can raed tihs too.

I couldn't believe that I could actually understand what I was reading. Using the incredible power of the human brain, according to research at Cambridge University, it doesn't matter in what order the letters in a word are, the only important thing is that the first and last letter be in the right place. The rest can be a total, mess and you can read it without a problem. This is because the human mind does not read every letter by itself, but the word as a whole. Amazing, huh? Yeah and I always thought spelling was important! See if your friends can read this too!

Body Language Expert Jan Hargrave (25:45)  zYm0 zYm0  Body Language in the job interview (8:09)  gAw&feature=related gAw&feature=related  How to master the job interview (17:47)  77bMs 77bMs

 Communicating through sending and receiving wordless messages  Can be communicated through gesture, body language, posture, facial expression, eye contact, object communication (clothing, hairstyles, architecture), and symbols.

 1.Body Language includes facial expressions (smile, frown, raised eyebrow, yawn, and sneer), eye contact, postures, gestures, touch.  2.Physical: shaking hands, touching, holding, embracing, pushing, or patting on the back.

 3.Aesthetic: through creative expressions, playing instrumental music, dancing, painting and sculpturing.  4.Sign Language: instead of conveyed sound patterns, uses visually transmitted sign patterns

 5. Visual Communication: through visual aid. Primarily associated with two dimensional images that include signs, typography, drawing, graphic design, illustration, color and electronic resources, signal flags, horns, sirens, etc.. The most common ways to present information visually are video and television. Presentation of text, pictures, diagrams and photographs integrated on a computer display. This category of communication is widely used by graphic artists.

Nonverbal Communication  Secrets of Body Language Explained (1:30:12) 0J5Y  Barriers to communication  JSBE (2:28) JSBE  Gi-90 (1:17) Gi-90  R81o (:53) R81o

 1. Automatic Talking: Listening just long enough to find a word that you know something about, then shut off the rest of what is being said, particularly the emotional content. Then start talking about the word you know something about. This blocks real communications by not hearing the total content.

 2. Selective Listening: A person hears someone but selects to not hear what is being said by choice or desire to hear some other message.  3. Being a “Fixer”: A person that tries to fix another person's faults, problems or personality by offering what worked for them or a friend in a similar situation. Fixers often cut off others in the middle of a conversation without hearing the whole story to offer their fix.

 4. Using “You” or “We” Statements Instead of “I’ Statements: "I” statements show ownership of what is being said. "You" statements are often a form of criticism. "We" statements often implies everyone within listening distance agrees with the statement which is not true. It’s like you’re speaking for another person without their permission.

 5. Absolute Statements. These use such words as “never, always, forever”, and often make a statement untrue. 6. Daydreaming: Letting your attention drift away.

 7. Being Right: Polite criticism of how a person speaks or what they say or to insinuate that what the person said is wrong.  8. Derailing: (a form of avoidance) Changing the subject, or telling a joke, or pointing a finger at another person or trying to turn a question around and back to the speaker.

 9. Name calling or belittling: This is hurtful and may make another feel foolish or stupid and they may exclude themselves from further conversation.

 10. Being the Reactor: A person will attempt to get you to speak by trying to "hook" you to react. Swearing is a way of hooking some people. A good listener will continue to just listen and not react. This will often cause the person to stop trying to hook you if you keep it up long enough.