Sudeshna Datta-Cockerill, CERN Ombud

Accelerating respect @ CERN 5 May 2015 …It is important for all of us to respect our colleagues, but it is equally important for us not to turn a blind eye to disrespect: we should react to it, in a respectful way, or course, but we should not let it pass unchecked …… CERN : Ombud - Host State Relations – Communications – Safety – Medical Service – Diversity - Education Accelerating respect @ CERN 5 May 2015

With Alan Richter, QED Consulting Accelerating Respect @ CERN – A Conversation With Alan Richter, QED Consulting 5 May 2015 5 May 2015

Goals… Overall: Support CERN’s Respect in the Workplace campaign… Define Respect … Explore the Relationship between Respect and Trust Explore Unconscious Bias Explore Respect across Cultures Explore the Connection between Respect, Listening, and Appreciative Inquiry Review Objectives Tie to human rights and human development Accelerating respect @ CERN 5 May 2015

What is Respect? Dictionary Definition: A feeling of admiration for someone elicited by their qualities, abilities or achievements. CERN Bulletin – contribution from a colleague: RESPECT: Realise – Everybody - Seeks – Politeness - Esteem – Consideration – Trust http://ombuds.web.cern.ch/blog/2014/09/respect-workplace Accelerating respect @ CERN 5 May 2015

Why is Respect important? Respect builds: Trust: Respectful relationships yield trust, and Teamwork: trust in return makes people work together toward shared goals. Engagement: Employees who feel that the organization treats them with respect are highly invested in the success of the enterprise. Performance People who are treated with respect are able to focus Creativity / Innovation relies on people’s sense of safety Innovation trust – an environment where ideas can be explored openly and without fear. Accelerating respect @ CERN 5 May 2015

Respect & Building Trust Swift Trust Deep Trust Source: Building Trust in Diverse Teams, Oxfam GB/ECB Project Accelerating respect @ CERN 5 May 2015

Respect Unconscious Bias – Context: GDS© Constructs and Competencies Head Insight Heart Inclusion Hands Adaptation Self Self-Awareness Sensitivity Engagement Others Understanding Differences Openness Communication World Facts/ Objectivity Fairness Problem-Solving Accelerating respect @ CERN 5 May 2015

Respect Across Cultures: (ICS) Intercultural Conflict Style Discussion Style Typical in Australia, Canada, Germany, UK, USA Engagement Style Typical in France, Italy, Russia, Spain Accommodation Style Typical in East Asia: China, Indonesia, Japan, Thailand Dynamic Style Typical in Middle East and South Asia: Egypt, India, Lebanon, Pakistan Direct Indirect Neutral Affective/Expressive Source: adapted from Intercultural Conflict Style Inventory by Hammer Consulting Accelerating respect @ CERN 5 May 2015

Respect, Listening and Appreciative Inquiry Respect implies good listening Good listening is a form of Appreciative Inquiry (AI): “Appreciative inquiry attempts to use ways of asking questions and envisioning the future in order to foster positive relationships and build on the present potential of a given person, organization or situation.” (Wikipedia) Accelerating respect @ CERN 5 May 2015

“What does a respectful workplace mean to you?” This initiative belongs to all of us so please continue to send your contributions and share your examples to respect@cern.ch Accelerating respect @ CERN 5 May 2015