Attitude How you help bridge the empowerment divide by being more like Vanilla Ice. Jessamyn West #cla15

#cla15 Robert Matthew Van Winkle

Without a Net Confronting the Digital Divide 2011

Recap

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“If there was a problem, yo I’ll solve it”

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Now

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Where’s the tiny triangle that hides my privacy settings?

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Teach Trust

1. Reframe negative approaches. stop

“You are not a bad person. This is a bad website”

“The computer is an advanced calculator. It does not have feelings or motivations. It does not dislike you.”

“Here’s how to create a good password. Now write it down.”

“Here’s why you have to do that stupid update…”

2. Connect problems with solutions collaborate

“Here’s how I do my own tech support…”

“Here are other organizations that can help with part of this…”

“You know who else has an iPad? Sylvie from the yoga studio…”

3. Provide constructive feedback listen

“You might have an easier time if you tried…”

“You are doing so much better at this than when you started.”

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Thank you.