Individual Page Use?: Yes Are all Uses and Applications Discussed or Referenced in the Proposed Material on Label for the Product?: Yes Relates to a Major new Product/Services Launch?:No Includes Product or Service Claims, Features, Benefits or similar information?:YES Contains Competitive or Comparative Claims?:No Includes Return on investment (ROI), quantifiable cost of ownership, reimbursement, or meaningful use claim or reference?: No Include References to Market / Segment Share or Market / Segment Leadership?:No Include identifiable Patient Information / Data?:No If Customer Names are Used, are Necessary and Appropriate Permissions in Writing and on File?:NO Include Customer Testimonials?:NO If any non-GE Stock Images are Used, are Necessary and Appropriate Permissions in Writing and on File?:N/A Do the Proposed Materials Contain Images of GE Products?:NO Do all Product Images Depict the Device(s) Being Promoted in the Piece?:N/A This is a Translation of a Previously Approved Piece in Which no Changes Have Been Made?:No This is a Revision of a Document Previously Approved for Ad / Promo Use?:No

Centricity™ Business University Centricity Business University Take 2

The content of this presentation represents the views of the author and presenters. GE, the GE Monogram, Centricity and Imagination at Work are trademarks of General Electric Company. Disclaimer:

Mission of Centricity Business University The mission of Centricity Business University is to ensure that our employees have in-depth knowledge of Centricity Business prior to their first day of work in the clinic. The training program achieves this mission by providing comprehensive training during a five day training course that includes mock clinics, games and competencies. We also offer regularly scheduled refresher training for existing employees. This training is designed to “remind them of what they already know”, as well as teach new modules, features and go more in-depth once they have the basics. Successful completion of Centricity Business University is mandatory prior to receiving a Centricity Business Username and Password! Centricity Business University

The Whys:  Loss of Access  Culture of Fear  High Turnover rate  Frustrated Department Administrators  Lack of standardization in a brand new system that was designed with standardization in mind Centricity Business University

Syllabus Employees who successfully complete the course will receive a graduation certificate.  Day 1Introduction, expectations, and goals are provided, followed by both instructor-led and hands-on training on system navigation, patient lookup and registration  Day 2Review of day 1, scanning documents, and review of all SIU forms (privacy, authorization forms, waivers, ABN, accident and workers comp insurance forms, and Centricity Business downtime forms). This day also includes EHR training  Day 3Review of days 1 and 2, appointment settings, provider schedules, scheduling concepts, insurance plan concepts and referrals  Day 4Comprehensive hands-on review of days 1-3. “Who Wants To Be a Bazillionaire”, Mock clinics and competency  Day 5Appointment check-in, eligibility, payment batches, hold bills, system alerts, final competency exam, graduation. Centricity Business University

User Guides  The Basics  Patient Registration-Revision  Appointment Scheduler  Miscellaneous, Scanning and Forms  Appointment Settings-Providers Schedules  Insurance Plan Concepts  Referrals  Appointment Settings-Appointment Manager-Front Deck Check In  Front Desk Cash Drawer Reconciliation-Batch Management Each user guide also has its own review section. Centricity Business University

 104 Slides  Covers all 10 user guides  Questions are based on the Final Competency Exam  Students take turns answering the questions  100 Grand Candy bars are given for correct answers Centricity Business University

Evaluation and Measurement Daily Review sessions Mock clinics Learning games Competency exam - Students must pass with an 85% or higher to successfully complete the course and receive their user id and password. Centricity Business University

Using Report Cards helps us to be proactive in notifying supervisors of any concerns that are documented during Centricity Business University

Centricity Business University

Class Survey Stats Centricity Business University

Three Month Follow up Survey Centricity Business University 3 Month Follow-Up

 I learned so much with this course!! Good job !!  Great course, I feel very prepared!  You guys were awesome. Thank you for being patient with me. I loved the Repetition.  The trainers are great!!! Couldn’t ask for better girls to train the class. Had fun and feel comfortable with the system now.  The material was presented in a way that was clear and easy to understand. The extra review slides were helpful.  Great presentation and explanation of everything, also made the course fun and enjoyable.  The handouts with the detailed steps are very helpful. I liked how there were a lot of demonstrations and hands on time. It makes it easier when learning and of course the teachers were GREAT!  I felt the instructors had a lot of knowledge and took their time to explain details not only of what to do but the reasons for doing them and what happens next.  The only comment I have is that I found it to be excellent and should be required for everyone new to SIU. Centricity Business University Student Testimonials

Other services offered by Centricity Business University trainers  Bi-monthly User Group meeting that includes “hot topic” refresher training  Regularly scheduled refresher training sessions on frequently asked questions (fielded by Help Desk)  “Did You Know” weekly tips  Regularly scheduled “Master Schedule” Open House sessions  2 week follow up with all new users Centricity Business University

What we’ve learned this year  Departments want our feedback on their employees  Existing employee training is a MUST  We REALLY need super-users  Repetitive Hands-On practice is imperative  It would be beneficial for the full HR orientation to be complete before Centricity Business University begins Centricity Business University

Future of Centricity Business University  Continue to add and update documentation  New training room, we’re out of seats!  Continue to track the success of Centricity Business University via turnover rates and reduction in loss of access  Revamp Product Champion Program (super users) Centricity Business University

? Questions