MCS IT E-Service USER GUIDE & FLOW DOCUMENTATION

E-Service : Flowchart

Click Any to Continue User Registration User Login Forget Password Main Page

1. Enter registered account on this input area 2. Enter correct password matching to the account that you’ve registered 3. Click sign in when you’re done entering your credential 4. If you do not own an account, please click on “Sign Up” & you will be redirected to the sign up page. 4. If you do not own an account, please click on “Sign Up” & you will be redirected to the sign up page. E-Service: User Login

E-Service : Sign Up Page 1. Enter Company Name (User may leave blank ) 2. Enter Individual Name 3. Enter Address 4. Enter Password 5.Enter Valid Phone Number 6. Enter Full & Valid Address 7. Click Sign Up to Proceed registration

Registration Process : Step by Step Validated user can now login Successful registration will be redirect to successful greeting page. User click on “URL” in within the message and will be redirect to a page If information is valid and no existing registration, an will be sent to user System check whether the particular address is related to existing user System checks and valid information Fill up all necessary information at sign up page

1. Enter registered account on this input area 2. Enter correct phone number matching to the account that you’ve registered 3. Click “RECOVER MY ACCOUNT” when you’re done entering your credential 3. Click “RECOVER MY ACCOUNT” when you’re done entering your credential E-Service: Forget Password

E-Service : Main Navigation Active Device Status Registration Tab Registration Tab Progressing Task Tab Completed Task Tab Shipping Tab Payment Tab View Log Upload Payment

E-Service : Status View Status Update, Replies & Quotation LogView Status Update, Replies & Quotation Log2. View Case Details3. Upload Proof of PaymentUpload Proof of Payment4. System Assign Unique Case ID5. Device Type6. Brand7. RMA Number8. Device Model9. Serial Number10. Current/Latest Status11. Receive by Warehouse 12. Confirmation Page to Proceed/Cancel Repair

E-Service View Log (Sample)

E-Service Upload Proof of Payment Previous proof of payment attachment (If no attachment available – User will prompt with no message) 2. Upload an attachment showing clearly on your proof of payment that you’ve done 3. Press submit when all detail entered are correct.

E-Service : Registration Warranty/Service

E-Service : Progressing Task View Status Update, Replies & Quotation LogView Status Update, Replies & Quotation Log2. View Case Details3. Upload Proof of Payment4. System Assign Unique Case ID5. Device Type6. Brand7. RMA Number8. Device Model9. Serial Number10. Current/Latest Status11. Receive by Warehouse 12. Confirmation Page to Proceed/Cancel Repair

E-Service : Completed Task View Status Update, Replies & Quotation LogView Status Update, Replies & Quotation Log2. View Case Details3. Upload Proof of Payment4. System Assign Unique Case ID5. Device Type6. Brand7. RMA Number8. Device Model9. Serial Number10. Current/Latest Status11. Receive by Warehouse 12. Confirmation Page to Proceed/Cancel Repair

E-Service : Shipping Status System Issued Reference Case ID Product Brand Serial Number Shipping Progress Confirmation Page Type of Device Device Model Current Status Tracking Number Customer Received Status Date Received

E-Service : Payment System Issued Reference Case ID Product Brand Serial Number Amount Payable Type of Device Device ModelCurrent Status