Introduction 3.03 Understand support services Introduction

Support Services Create a therapeutic environment to provide patient care Develop and implement Healthcare administration Quality control Compliance regulations 3.03 Understand support services2

Support Services Maintain a clean and safe environment Manage resources Maintain an aesthetic environment 3.03 Understand support services3

Support Services Create a therapeutic environment to provide patient care Create a therapeutic environment to provide patient care A healthcare environment is therapeutic when it: Supports clinical excellence in treatment of the physical body Supports psycho-social and spiritual needs of patient family staff 3.03 Understand support services4

Support Services Create a therapeutic environment to provide patient care Create a therapeutic environment to provide patient care A healthcare environment is therapeutic when it: Produces measurable positive effects on patients’ clinical outcomes staff effectiveness 3.03 Understand support services5

Agency Operations Develop and implement measures to: Develop and implement measures to: Provide for healthcare administration Provide for healthcare administration Measure and improve quality Measure and improve quality Monitor compliance Monitor compliance 3.03 Understand support services6

Agency Operations Provide for Healthcare Administration Provide for Healthcare Administration Develop plan to achieve agency goals and objectives Develop plan to achieve agency goals and objectives Develop policies and procedures Develop policies and procedures 3.03 Understand support services7

Agency Operations Provide for Healthcare Administration Provide for Healthcare Administration Coordinate activities between departments, outside agencies and contractors Coordinate activities between departments, outside agencies and contractors Provide new services as needed Provide new services as needed Provide a program for employee recognition Provide a program for employee recognition 3.03 Understand support services8

Agency Operations Measure and Improve Quality Measure and Improve Quality Monitor customer satisfaction Monitor customer satisfaction Provide standardized support to departments Provide standardized support to departments Determine cost effectiveness of alternative methods. Determine cost effectiveness of alternative methods. Assure quality management. Assure quality management Understand support services9 Quality

Measure and Improve Quality Customer Satisfaction Healthcare organizations collect satisfaction data for several purposes: Healthcare organizations collect satisfaction data for several purposes: Accreditation Accreditation Quality Assurance Quality Assurance Medical Groups Medical Groups 3.03 Understand support services10 Customer Satisfaction Report

Agency Operations Monitor Compliance Monitor Compliance “Obey the rules” “Obey the rules” Codes of ethics Codes of ethics Legal, regulatory, and accreditation standards/codes Legal, regulatory, and accreditation standards/codes Hazardous materials management Hazardous materials management Safety and building regulations Safety and building regulations 3.03 Understand support services11

Agency Operations Monitor Compliance Monitor Compliance Coordinate Emergency Preparedness Plans Coordinate Emergency Preparedness Plans physicians physicians departmental managers departmental managers outside agencies outside agencies Inspect buildings and grounds Inspect buildings and grounds 3.03 Understand support services12