Tom Newton Aircraft X-Ray Laboratories Supplier Support Committee Leadership Team (Chair) Eric Jacklin F.M. Callahan & Son Supplier Support Committee Leadership Team (Past-Chair Advisor) Lisa Jensen-Donahoe Alcoa Supplier Support Committee Leadership Team (Mentoring Sub-Team Lead) 3 March 2015

PURPOSE OF THIS SESSION Provide some background on Nadcap. Show you where to find the information and tools to successfully prepare for your Nadcap audit. Introduce you to key individuals who can help you understand the Nadcap accreditation process.

INTRODUCE YOURSELF Your name Company name What special process or processes will be audited?

INTRODUCING THE SUPPLIER SUPPORT COMMITTEE (SSC) MISSION STATEMENT Our goal is to represent the supplier community and work with the Nadcap Management Council to enhance the effectiveness and economical value of the Nadcap system for the mutual benefit of suppliers and subscribers.

INTRODUCING THE SUPPLIER SUPPORT COMMITTEE (SSC) VISION STATEMENT The Supplier Support Committee (SSC), a body of Supplier volunteers, serves as a consolidated voice to the NMC and advocates on behalf of all Suppliers. The SSC will contribute as a trusted partner with all stakeholders to the continual effectiveness of the Nadcap process. Our success will be realized through strict adherence to our core values of respect, responsiveness, engagement and accountability.

INTRODUCING THE SUPPLIER SUPPORT COMMITTEE (SSC) CORE VALUES Respect: Support the entire Supplier community with mutual respect. Responsiveness: Capture, listen and respond to the Supplier needs/questions in a timely manner. Engagement: Create an atmosphere that promotes Supplier involvement. Accountability: Accountability rests on the contributions of the Leadership Team.

INTRODUCING THE SUPPLIER SUPPORT COMMITTEE (SSC) GUIDING PRINCIPLES We are committed to... • The integrity of our relationship with our fellow Suppliers and value their participation and commitment to continuous program improvement • Complete transparency to maintain the value of the Supplier voice • Facilitating alignment between the Suppliers, PRI and NMC • Communicating with all stakeholder groups that allows innovative ways to enhance the program • Sustaining advocacy of all current and future Supplier needs and expectations • Assisting Suppliers with their non-technical needs

Talk to any SCC member at this meeting SOME SSC ACHIEVEMENTS WANT TO GET INVOLED? Talk to any SCC member at this meeting Supplier Survey every two years Increased Supplier Voting in Task Group ballots Mentoring program for new suppliers Full Text Search on Public Documents SSC Request Form

WHERE DOES THE SSC FIT INTO Nadcap? POLICY & FINANCIAL PRI BOARD OF DIRECTORS OVERSEE Nadcap PROGRAM Nadcap MANAGEMENT COUNCIL INDUSTRY REPRESENTATIVES TASK GROUPS SUPPLIER SUPPORT COMMITTEE (SSC) • TECHNICAL EXPERTS • DETERMINE REQUIREMENTS • FINAL DECISION ON ACCREDITATION • NON-TECHNICAL GROUP • WORK ON SYSTEMIC ISSUES

Supplier Support Committee Leadership Team Chair Thomas Newton Aircraft Xray Laboratories, Inc. Vice Chair Dale Harmon Cincinnati Thermal Spray Past Chair Advisor Eric Jacklin F.M. Callahan & Son Secretary Jonathan Hebben Ducommun Americas Lisa Donahoe Alcoa Americas David Michaud Fountain Plating Americas Jim Ringer Tech Met Asia Lei Bao China Iron & Steel Research Institute Group

Stop By the SSC Helpdesk or Contact Us: NadcapSSC@p-r-i.org Supplier Support Committee Sub-Teams Leads Communications Jim Ringer Tech Met Mentoring Lisa Donahoe Alcoa Supplier Survey Gary White Orbit Industries Flow Down Steve Payne Praxair Surface Technologies Metrics Jonathan Hebben Ducommun Task Group Reps Gary White Orbit Industries Helpdesk Dale Harmon Cincinnati Thermal Spray NMC Standardization Dave Michaud Fountain Plating Co., Inc. Want To Get Involved? Stop By the SSC Helpdesk or Contact Us: NadcapSSC@p-r-i.org

Supplier Support Committee Task Group Representatives Aerospace Quality Systems David Eshleman The Young Engineers Elastomer Seals John Hudspeth International Seals Measurement & Inspection Juston Bartlett Hunting Dearborn, Inc. Chemical Processing David Michaud Fountain Plating Co. Electronics Doug Schueller AbelConn LLC Nondestructive Testing Gary White, Lead Orbit Industries, Inc. Coatings Dale Harmon Cincinnati Thermal Spray Inc. Heat Treating Roy Adkins Braddock Metallurgical Welding Mike Schleckman Voss Industries, Inc. Have Task Group Specific Questions? Contact Your Task Group Representative, We Are Here To Help! Composites Vitorio Stana Avcorp Industries Inc. Materials Testing Bryan Hall NSL Analytical Services, Inc.

AGENDA Introducing Nadcap Why Nadcap? How do I get started? Audit Preparation Tips The End of the Audit What Now?

Nadcap DEFINITION The leading, worldwide cooperative program of major companies designed to manage a cost effective consensus approach to special processes and products and provide continual improvement within the aerospace industry.

ACTIVITY IS GOVERNED BY PROCEDURES Aerospace Standard which documents the requirements for implementing Nadcap industry consensus-based accreditation programs. AS7003 Quality policy describing the quality system of the organization. QUALITY MANUAL NOP Nadcap Operating Procedure Specific procedures by which Nadcap operates. Scope and general operating procedures for each specific Nadcap commodity program. Please make sure to note that the document structure is changing and the document names/numbers will be different. NTGOP Nadcap Task Group Operating Procedure NIP Nadcap Internal Procedure Specific procedures by which PRI / Nadcap Staff operates. Roles and responsibilities for Nadcap Auditors, and clarifications to facilitate and standardize the audit process. Auditor Handbook

EVERY STEP IS MANAGED BY INDUSTRY AUDIT CHECKLIST PROCESS EVALUTION/ IMPROVEMENT AUDITOR QUALIFICATION & SELECTION INDUSTRY EXPERTS MANAGE ALL KEY STEPS CORRECTIVE ACTIONS AS REQUIRED AUDIT CONDUCTED AUDIT RESULTS

INDUSTRY-MANAGED ACTIVE CUSTOMER AUDITS On Site Audits Actual results

AGENDA Introducing Nadcap Why Nadcap How do I get started? Audit Preparation Tips The End of the Audit What Now?

WHY Nadcap? The Customer Perspective Achieve greater consistency across the supply chain and throughout the industry.

Nadcap Subscribers 309th Maintenance Wing-Hill AFB Aerojet Rocketdyne AgustaWestland Airbus Group Aerolia Airbus Airbus Defence & Space Airbus Helicopters Premium Aerotech Air Force Alenia Aermacchi SpA BAE Systems – Military Air Solutions (MAS) BAE Systems The Boeing Company Bombardier Inc. COMAC Defense Contract Management Agency (DCMA) Eaton Aerospace Embraer GE Aviation GE Avio S.r.l. General Dynamics Gulfstream GKN Aerospace GKN Aerospace Sweden AB Heroux Devtek Inc. (Landing Gear Division) Honeywell Aerospace Israel Aircraft Industries Latecoere Liebherr-Aerospace SAS Lockheed Martin Corporation Mitsubishi Aircraft Corporation/Mitsubishi Heavy Industries, LTD MTU Aero Engines AG Northrop Grumman Corporation Parker Aerospace Group Raytheon Company Rockwell Collins, Inc. Rolls-Royce SAFRAN Group Sonaca Spirit AeroSystems Textron Inc. Beechcraft Corporation Bell Helicopter Cessna Aircraft Company Textron Systems Thales Triumph Group Inc. United Technologies Corporation Goodrich (UTAS) Hamilton Sundstrand (UTAS) Pratt & Whitney Pratt & Whitney Canada Sikorsky Aircraft

WHY Nadcap? The Supplier Perspective Because my customer said so!

THE REAL REASON Quality Improvements An increasing percentage of Nadcap accredited companies report quality improvement in the area(s) related to their Nadcap accreditation(s)

AGENDA Introducing Nadcap Why Nadcap? How do I get started? Audit Preparation Tips The End of the Audit What Now?

OBTAIN AND READ THE PRIMARY DOCUMENTS Audit Checklist AC7XXX Audit Criteria + Job Audits You will be audited using this checklist: get it from eAuditNet Industry Standards & Customer Requirements Audit Handbook Audit Handbook Clarifies the checklist & customer requirements: get it from eAuditNet

THE Nadcap AUDIT PROCESS Subscriber Action Supplier Action PRI Action Accreditation Mandated by Nadcap Prime Subscriber Supplier Requests Audit Audit Scheduled & Auditor Assigned Audit Performed – Auditor Submits Report Re-accreditation Process Supplier Review Certificate Issued to Supplier Task Group Review PRI Technical Staff Review

SCHEDULE THE AUDIT Complete a preliminary questionnaire and return it to PRI Scheduling Staff PRI Scheduling Staff will send you a quote for the audit cost and duration Schedule the audit using eAuditNet (and help from PRI Scheduling if needed) for a time that suits you (and meets your customers expectations)

DO SOME RESEARCH, GO TO www.eAuditNet.com eAuditNet Tutorial immediately after this session 1. Register as a new user (limited access) Contact PRI for full access (email eAuditNetSupport@p-r-i.org)

IMPORTANT! AUDIT SCHEDULING Schedule the audit when you are processing real parts from an aerospace customer The auditor wants to see job audits (a step-by-step review of all processing on actual hardware to evaluate how you meet customer requirements) Tell PRI in advance if you will not have real parts for the Nadcap audit

AGENDA Introducing Nadcap Why Nadcap? How do I get started? Audit Preparation Tips The End of the Audit What Now?

DO YOUR RESEARCH The SSC has developed a tool to help guide you through the Nadcap process. The Supplier Tool Sheet provides a list of where to find lots of useful information. It can be located: eAuditNet / Documents / Public Documents / Supplier Support Committee (SSC) / SSC Documents OR http://www.p-r-i.org/nadcap/supplier-support-committee/

Available on eAuditNet READ THE PROCEDURES Available on eAuditNet NIP 7-02 Audit Process NIP 7-04 Post-Audit Process NIP 7-07 Export controlled Materials & Information NOP-008 Supplier Merit Program NOP-011 Audit Failure Process Why does this matter? The procedures provide guidance on key aspects of the process including: Response timeframes How to reduce audit frequency from 12 to 24 months How NOT to fail the audit and what happens if you do Once again, please note that these document numbers and hierarchy will be changing this year.

UNDERSTAND THE NCR CLASSIFICATIONS Major Non-conformance: The absence of, or systemic breakdown of, the process control and/or quality management system OR Any non-conformance where the effect impacts or has the potential to impact the integrity of the product. Minor Non-conformance: Any single system failure or lapse in conformance with the applicable standard or audit criteria

CHECK YOUR QUALITY SYSTEM APPROVAL Nadcap recognizes: AS / EN / JISQ 9100 / 9110 / 9120 From a registrar listed in the lAQG OASIS database Substitute: AC7004 lSO / lEC 17025 For testing laboratories From a NACLA/lLAC approved accreditation body Substitute: AC7006

EVIDENCE YOUR QUALITY SYSTEM APPROVAL For initial audits: Provide a copy to PRI Scheduling when you schedule your Nadcap audit If you don’t have this, AC7004 / AC7006 will be added to the scope For reaccreditation audits Provide a copy up to 60 days after the audit end date OR Schedule AC7004 / AC7006 at least 90 days before the audit start date (if you know you won’t comply with option 1)

Be strict with yourself For each question, record: PERFORM A SELF AUDIT! Use the Nadcap checklist Be strict with yourself For each question, record: Where in your system you meet the requirement Where you have objective evidence of compliance

USE THE SELF AUDIT RESULTS TO IMPROVE YOUR OPERATIONS If you cannot list where in your system you have documentation and what you will show the auditor the answer is NO! Fix all ‘No’s with Root Cause Corrective Action before the Nadcap auditor arrives

AGENDA Introducing Nadcap Why Nadcap? How do I get started? Audit Preparation Tips The End of the Audit What Now?

Meet with the auditor each day for a review so there are AT THE END OF THE AUDIT Meet the auditor to review the report including any non-conformances (NCRs) Ensure all NCRs are understood: this is what you are responding to. If it’s not clear to you, will the Staff Engineer / Task Group understand? Invite the right people including top management Raise any issues or problems Meet with the auditor each day for a review so there are no surprises

AFTER THE AUDITOR LEAVES Provide feedback about the audit on eAuditNet Appeal an NCR, Staff Engineer decision or Task Group decision if you are not happy – Contact the Staff Engineer for information Contact PRI Management if you’re not satisfied Meet wih each day for a review so there are no surprises Scott Klavon Director Nadcap program and Aerospace Operations +1-724-772-7111 sklavon@p-r-i.org

RESPOND TO ALL NON-CONFORMANCES Provide the following in your answer: Immediate Corrective Action Taken (Containment) Root Cause of Non-conformance Impact of all Identified Causes and the Root Cause Action Taken to Prevent Recurrence Objective Evidence Attached

RESPONSE DUE DATES Initial responses: 21 calendar days Subsequent responses: 7 calendar days Important note: This is the time to respond to the NCRs, not necessarily to fix them No extensions can be granted BUT 30 extra days are allocated in case more time is needed Be aware: using extra days may affect merit and using more than 30 extra days may result in audit failure

CERTIFICATION I added this slide to show the suppliers what their cert will look like. Feel free to delete it if you feel it unnecessary.

When can a Supplier use the Nadcap Logo? The Nadcap Logo can be used for promoting one or multiple Nadcap Accreditations once Accreditation is achieved. There is no limit to how a facility utilizes the Nadcap logo. Where can a Supplier find the logo or a policy on how to use the Nadcap Logo ? An email is sent to the Supplier after Nadcap Accreditation is achieved that includes copies of high definition logos and s-frm-48, “Use of the Mark Of Conformity, Program Certificate and Program Name”. Who do you contact with questions about using the Nadcap Logo? Call +1 (724) 772-8661 and a Commodity Service Representative can answer any questions. This slide was added at the request of the CSRs. There has been an increase of findings due to misuse of mark of conformity.

NEED MORE HELP WITH RCCA? www.eAuditNet.com A link to Response Requirements is on the page with the NCR www.eQuaLearn.com Root Cause Corrective Action training class www.p-r-i.org Free whitepaper called Root Cause Corrective Action – Nadcap Style (in the PRI Perspective section)

FREE TRAINING AT Nadcap MEETINGS Throughout 2015, PRI is offering free eQuaLearn training classes at Nadcap meetings. Due to the popularity of these sessions, places are allocated on a first-come, first-serve basis. To date, topics have included: Root Cause Corrective Action Introduction to Pyrometry How to Prepare for a Nadcap Audit Internal Auditing Learn more and register at www.eQuaLearn.com.

AGENDA Introducing Nadcap Why Nadcap? How do I get started? Audit Preparation Tips The End of the Audit What now?

REMEMBER THE KEY POINTS Do your research Be prepared Perform a self-audit Understand Root Cause Corrective Action Ask for help if you need it!

MAKE CONTACT PRI Scheduling Staff To arrange your audit Nadcap Staff Engineers For guidance on checklist interpretation Supplier Support Committee To get involved, request a mentor, etc eQuaLearn For training on RCCA etc

If you would like to request a mentor, please send an email to NadcapSSC@p-r-i.org MENTORING PROGRAM Objective To provide names and contact information of experienced Nadcap suppliers (Mentors) to suppliers (Mentees’) new to the process or in need of assistance navigating the Nadcap system. Benefits Gain an understanding of the Nadcap process by working with a passionate Mentor who has extensive process and value-added experience Open communication with an accredited supplier who can provide insight into the Nadcap program Collaboration with Task Groups Link Suppliers with SSC and Nadcap resources   

GO ONLINE www.p-r-i.org - PRI company website www.eAuditNet.com - Nadcap audit specific website www.eQuaLearn.com - PRI training opportunities And don’t forget about the Supplier Tool Sheet!

ANY QUESTIONS? To receive a copy of this presentation, email NadcapSSC@p-r-i.org Thank you for your participation Please ask questions and give feedback on this tutorial