© Prentice Hall, 2007Excellence in Business, 3eChapter The Functions of Management

© Prentice Hall, 2007Excellence in Business, 3eChapter Managerial Functions Planning Controlling Organizing Leading

© Prentice Hall, 2007Excellence in Business, 3eChapter Roles of Management InformationalInformationalInterpersonalInterpersonalDecisionalDecisional

© Prentice Hall, 2007Excellence in Business, 3eChapter The Planning Function Develop Strategies for Success Set Goals and Objectives Develop Action Plans

© Prentice Hall, 2007Excellence in Business, 3eChapter Write Mission Statement 3Perform SWOT Analysis 7Develop Action Plans 6 Set Goals And Objectives 1Develop A Vision 4DevelopForecasts5AnalyzeCompetition Strategic Planning Process

© Prentice Hall, 2007Excellence in Business, 3eChapter Clarity of Vision Development Execution Modification Communication

© Prentice Hall, 2007Excellence in Business, 3eChapter Mission Statement ObjectivesGoalsPhilosophies Product or Service Primary Market Survival, Growth, Profitability Managerial Philosophy Level of Quality Social Responsibility

© Prentice Hall, 2007Excellence in Business, 3eChapter WeaknessesStrengths OpportunitiesThreats SWOTAnalysis

© Prentice Hall, 2007Excellence in Business, 3eChapter Managerial Forecasts QualitativeForecastingQualitativeForecastingQuantitativeForecastingQuantitativeForecasting StatisticalComputationsStatisticalComputationsIntuitiveJudgmentsIntuitiveJudgmentsConsumerResearchConsumerResearchHistoricalDataHistoricalData

© Prentice Hall, 2007Excellence in Business, 3eChapter Competitive Analysis Differentiation Cost Leadership Focus

© Prentice Hall, 2007Excellence in Business, 3eChapter Company Goals and Objectives Sets Standards Boosts Motivation Guides Activity Clarifies Expectations Broad, Long-Range Target or Aim Broad, Long-Range Target or Aim Goals ObjectivesObjectives Specific, Short-Range Target or Aim Specific, Short-Range Target or Aim

© Prentice Hall, 2007Excellence in Business, 3eChapter Tactical Plans Operational Plans One-Three Years Less Than a Year Middle Managers First-Line Managers Management Time Frame

© Prentice Hall, 2007Excellence in Business, 3eChapter Crisis Management MaintainOperationsMaintainOperationsMinimizeDamageMinimizeDamage OpenCommunicationOpenCommunicationContingencyPlansContingencyPlans

© Prentice Hall, 2007Excellence in Business, 3eChapter The Organizing Function Employee Activities Facilities and Equipment Decision Making Supervision Resource Distribution

© Prentice Hall, 2007Excellence in Business, 3eChapter The Management Pyramid First-lineManagers MiddleManagers TopManagers

© Prentice Hall, 2007Excellence in Business, 3eChapter The Management Pyramid First-lineManagers MiddleManagers TopManagers President, CEO, VP Make long-range plans Establish policies Represent the company

© Prentice Hall, 2007Excellence in Business, 3eChapter The Management Pyramid First-lineManagers MiddleManagers TopManagers Implement goals Make decisions Direct first-line managers Controller, Marketing Manager, Sales Manager

© Prentice Hall, 2007Excellence in Business, 3eChapter The Management Pyramid First-lineManagers MiddleManagers TopManagers Implement plans Oversee workers Assist middle managers Office Manager, Supervisor, Foreman, Department Head

© Prentice Hall, 2007Excellence in Business, 3eChapter The Leading Function ManagersLeaders Position Power Intellectual Rational Practical Visionary Inspirational Emotional Personal Power

© Prentice Hall, 2007Excellence in Business, 3eChapter Leadership Qualities Social Quotient (SQ) Change Quotient (CQ) Intelligence Quotient (IQ) Emotional Quotient (EQ)

© Prentice Hall, 2007Excellence in Business, 3eChapter Leadership Styles AutocraticAutocratic Laissez-Faire DemocraticDemocraticContingencyContingency

© Prentice Hall, 2007Excellence in Business, 3eChapter Leader Behavior Continuum Management-CenteredLeadershipEmployee-CenteredLeadership Authority of Manager Freedom For Workers ManagerMakesDecisionManager“Sells”DecisionManagerPresentsIdeasManagerMakesTentativeDecisionManagerPresentsProblemManagerSetsDecisionLimitsEmployeesMakeDecision

© Prentice Hall, 2007Excellence in Business, 3eChapter Types of Leaders TransactionalTransformational Meeting Established Goals Clarifying Organizational Roles Securing Correct Resources Inspiring Employees Finding Creative Solutions Promoting Success

© Prentice Hall, 2007Excellence in Business, 3eChapter Additional Leadership Functions CoachingMentoring Meeting with employees Meeting with employees Discussing problems Discussing problems Offering suggestions Offering suggestions Encouraging solutions Encouraging solutions Guiding employees Guiding employees Explaining office politics Explaining office politics Serving as role models Serving as role models Providing valuable advice Providing valuable advice

© Prentice Hall, 2007Excellence in Business, 3eChapter Managing Change Present Situation Process of Change New Situation Identify What Needs to Change Identify Forces For and Against Change Select the Best Approach Reinforce and Monitor Behavior

© Prentice Hall, 2007Excellence in Business, 3eChapter Organizational Culture EmployeeInteractionsEmployeeInteractionsCommunicationPatternsCommunicationPatternsBusinessConductBusinessConduct Attitudes About Work Attitudes AppropriateAttireAppropriateAttire

© Prentice Hall, 2007Excellence in Business, 3eChapter The Controlling Function Monitoring Progress Resetting The Course Correcting Deviations

© Prentice Hall, 2007Excellence in Business, 3eChapter The Quality Control Cycle 4. Adequate No Action 4. Adequate No Action 3. Compare To Standard 3. Compare To Standard 4. Inadequate Take Action 4. Inadequate Take Action 1. Set Standards Standards 2. Measure Performance Performance ReevaluateStandardsReevaluateStandardsCorrectPerformanceCorrectPerformance Set Strategic Goals Goals

© Prentice Hall, 2007Excellence in Business, 3eChapter ManagementSkills Interpersonal Technical Administrative Conceptual Decision-Making

© Prentice Hall, 2007Excellence in Business, 3eChapter The Decision-Making Process Recognize and Define the Situation Recognize and Define the Situation Identify Options Analyze Options Select the Best Option Select the Best Option Implement the Decision Implement the Decision Monitor and Evaluate the Results Monitor and Evaluate the Results