BOH4M Exam Review

Exam Format Part A: Multiple Choice & True and False 50 marks (40 m/c, 10 t/f) Part B: Read and Respond (case) 30 marks Part C: Short Answer 20 marks (choose 4 of 6 questions) Total Marks: /100

Unit 1: Introduction to Management Theory Managers and organization Managerial skills Managerial levels Types of managers Managerial roles

Unit 1 cont’d Managerial functions Profit and productivity Management approaches: scientific/administrative/bureaucratic Modern approaches to management Theory X and Y

Unit 6: Ethics & Issues Facing Managers Social responsibility Ethical dilemmas Organizational change Helping employees cope with change

Unit 2: Planning Methods of dealing with problems/types of thinkers The problem solving process Types of managerial problems Problem solving by consensus Benefits of planning Types of plans How to make your plan work

Unit 2 (cont’d) Mission statements Strategic planning Porters 5 Forces Types of strategic plans (growth strategies)(retrenchment strategies) SWOT PEST+C BCG Matrix

Unit 3: Organizing Organizations Human resources and staffing issues Organizational structures Corporate Culture Job design approaches Alternative work settings

Unit 4: Leading Human personality Perception and attribution Assertiveness and managing behaviours POWER Leadership styles Vroom Jago leadership style Emotional Intelligence

Unit 5: Controlling Communication Stress and conflict Conflict management styles Controlling Types of controls Incentives

How to Study Go through tests from this term Go over case studies Refer to class notes and assignments/activities If possible, study in groups!