Welcome to our Annual GMs Meeting February 2015

Meeting Goals Get together Communication Thank you

Presentation Display Review 2014 Targets for 2015 Constructive discussion Guest from ReviewPro

Agenda Time Speaker Duration 13h00Mr. Alaa Akel General Manager Jaz Hotels & Resorts60 min. 14h00Mr. Fabien GouttebaronSales Director ReviewPro 105 min. Mr. Stephane Franco & Mr. Samir Abdel Azim Corporate Director of Operations Regional Director of Kitchen 15h45 Coffee Break 15 min. 16h00Mr. Essam HusseinRegional Financial Controller90 min. 17h30Mr. Ayman Abu Zeid & Mr. Mostafa Salama Regional Director of Human Resources 60 min. 18h30Mr. Alex Gudenko Director of Spas45 min. 19h15DinnerMain restaurant Jaz Makadi Star

Agenda Time SpeakerDuration 08h15Mr. Alaa AkelGeneral Manager Jaz Hotels & Resorts15 min. 08h30Mrs. Nagla Madi & Mrs. Reem Makram Group Director of Sales General Manager Hotel Online Operations 120 min. 10h30Coffee BreakIberotel Saraya Palms – Golf Trial 60 min. 11h30Picture of all attendeesStairs of lobby terrace Jaz Makadi Star15 min. 11h45Mrs. Nancy GeorrgyCorporate Director of Marketing 45 min. 12h30LunchTerrace of main restaurant Jaz Makadi Star45 min.

Agenda Time Speaker Duration 13h15Mrs. Shahira El Shanawany & Mr. Khaled Afifi Regional Training Manager Red Sea Regional Training Manager Sinai 60 min. 14h15 Mr. Mohamed Elsaadawy Regional IT Manager45 min. 15h00Mr. Mahmoud Abd El GawadSustainability Director45 min. 15h45Mr. Mohamed DeghadyRegional Director of Engineering30 min. 16h15Mr. Hussam KamalRegional Purchasing Manager45 min. 17h00Farewell Cocktail15 min.

Mission Statement We shall be recognized, throughout the hospitality industry as the preeminent company to own, manage and operate holiday hotels on a worldwide basis using "Total Quality Management" (TQM) principles to continuously improve market share and profitability.

Our Commitment Our commitment : 1. Staff development 2. High quality of service 3. High return on investment 4. Maintaining assets in best shape

Our Focus 2015 Culinary activities Upgrade of kids/teenager activities & night entertainment Beverage upgrade Staff appearance, grooming & uniforms Asset maintenance

Hotels & Resorts Portfolio 46 Jaz Hotels & Resorts 10,976 rooms 17 Jaz Hotels 17 Iberotel* 1 Sensimar 9 Sol Y Mar * incl. Iberotel Miramar Fujairah 2 Steigenberger

New Openings Jaz Aquaviva  May 2015 Steigenberger Alcazar  October 2015 In the next two years: Jaz Luna (Madinat Coraya) Mirabel Blue (Sharm El Sheikh) Project in Soma Bay Project in Sahel Hashish Project in Kalawi

Renovations Jaz Makadina complete renovation Iberotel Oasis Club & Resort all rooms Iberotel Makadi Beach public areas Iberotel Lamaya/Samaya all rooms Iberotel Luxor ceiling, bar counter & upholstery Renovations in 2014

Renovations Renovations in 2014 Jaz MakadinaIberotel Oasis Resort & Club

Renovations Renovations in 2014 Makadi Beach

Renovations Renovations in 2014 Iberotel LamayaIberotel Samaya

Renovations Renovations in 2014 Iberotel Luxor

Renovations Iberotel Oasis Club & Resort outlets & public area Iberotel Fanara Club family rooms Jaz Solaya rooms & pool deck Additional facility: Iberotel Oasis + Aquaviva food court Renovations in 2015

Rebranding Sol Y Mar Dar El Madina Jaz Dar El Madina Sol Y Mar Solaya Jaz Solaya

HolidayCheck Ranking 3 Jaz Hotels & Resorts are under the top 5 in the region Marsa Matruh (21 hotels) 7 Jaz Hotels & Resorts are under the top 20 in the region Hurghada/Safaga (357 hotels) 4 Jaz Hotels & Resorts are under the top 20 in the region Sharm El Sheikh/ Sinai (469 hotels) All 5 Jaz Hotels & Resorts in the region Marsa Alam/El Quseir (94 hotels) are top 5 3 Jaz Hotels & Resorts are under the top 10 in Alexandria, Luxor and Ain El Sukhna 1 hotel of Jaz Hotels & Resorts is under the top 20 in the region Hurghada (239 hotels) HoliayCheck.de

HolidayCheck Ranking Holidaycheck.de #3 Sensimar Makadi #6 Steigenberger Makadi #7 Jaz Makadi Star & Spa #11 Iberotel Makadi Beach #12Iberotel Saraya Palms #16Jaz Makadina #18Sol Y Mar Makadi Sun #3 Iberotel Palace #8 Iberotel Dahabeya #17Iberotel Club Fanara #20 Jaz Mirabel Beach #1 SYM Dar El Madina #2 Iberotel Samaya #3Iberotel Coraya #4Sol Y Mar Solaya #5Iberotel Lamaya #1 Jaz Oriental Resort #3 Jaz Crystal Resort #4 Jaz Almaza Beach Res. Sharm El Sheik/Sinai (469 hotels) Marsa Alam/ El Quseir (94 hotels) Marsa Matruh (21 hotels) Hurghada/Safaga (357 hotels)

HolidayCheck Ranking #2 Iberotel Borg El Arab #4 Iberotel Luxor #10 Jaz Little Venice Alexandria (60 hotels) Luxor (108 hotels) Ain El Sukhna (32 hotels) Holidaycheck.de # 13 Jaz Bluemarine Hurghada (239 hotels)

HolidayCheck High-Flyer

HolidayCheck Biggest Drop in Ranking

Tripadvisor Ranking 4 Jaz Hotels & Resorts are under the top 5 in the region Marsa Matruh (13 hotels) 2 Jaz Hotels & Resorts are under the top 20 hotels in Hurghada (182 hotels) All 5 Jaz Hotels & Resorts in the region Marsa Alam (66 hotels) are in the top Jaz Hotels & Resorts in Makadi Bay (20 hotels) are in the top Jaz Hotels & Resorts are under the top 20 in Sharm El Sheikh, Dahab, Alexandria, Luxor and Ain El Sukhna. Tripadvisor.de

Tripadvisor Ranking #12 SYM Ivory Suites #13Jaz Bluemarine #1 Iberotel Coraya #2 SYM Dar El Madina #4 Iberotel Samaya #9 SYM Solaya #10Iberotel Lamaya #1 Jaz Crystal Resort #2 Jaz Oriental Resort #3Jaz Almaza Beach #4 Jaz Oriental Club Hurghada (182 hotels) Marsa Alam (66 hotels) Marsa Matruh (13 hotels) Makadi Bay (20 hotels) Tripadvisor.de #1 Steigenberger Makadi #2 Iberotel Saraya Resort #3Iberotel Makadi Beach #7SYM Makadi Sun #8Jaz Makadi Star #9 Iberotel Oasis C. + R.

Tripadvisor Ranking Holidaycheck.de # 5 Iberotel Palace Sharm El Sheikh (228 hotels) Alexandria Gov. (40 hotels) Luxor (57 hotels) Ain El Sukhna (19 hotels) # 3 Jaz Little Venice# 7 Iberotel Borg El Arab# 19 Iberotel Luxor# 11 Iberotel Dahabeya Dahab (52 hotels)

Tripadvisor High-Flyer

Tripadvisor Biggest Drop in Ranking

Tips from Tripadvisor Tip 1 Ensure all staff understand your hotel’s strongest selling points and encourage staff to highlight those among guests, instead of focusing on the negative. Tip 2 Focus resources on controllable factors such as quality, service, value and guest expectations. Use review analytics to gain actionable insight into your brand’s greatest strengths and weaknesses. Tip 3 Implement services that are low-cost and high impact to ensure that your guests are wowed, without breaking the bank. Empower employees to use their imagination to create remarkable experiences for the whole family.

Tips from Tripadvisor

GSI Scores Red Sea

GSI Scores Sinai

Guest Satisfaction & Awards Trivago Top 256*47 Tripadvisor Traveller’s choice HolidayCheck award HolidayCheck Top Hotel 6 n.a TUI Holly245 TUI Top Quality Award3n.a. Sustainability: Green Star Travelife TUI Umwelt Champion Earth Check TUI Eco Resort ISO ongoing Total Awards *

Awards Best GOP 2014 Almaza Bay (55 %) Jaz Aquamarine (51 %) Iberotel Coraya Beach (46 %)

Awards Trivago Top 25 Jaz Dar El Madina Iberotel Coraya Beach Sensimar Makadi Sol y Mar Makadi Sun

Awards Best Safety Score 2014 Almaza Bay Sol Y Mar Ivory Suites Sensimar Makadi Sol Y Mar Makadi Sun

Awards Most Training Hours per Average Number of Employees Jaz Makadi Star Iberotel Palace

Mr. Ahmed Moustafa Awards Outstanding Management Performance Mr. Ahmed Moustafa Mr. Ezz El-Din Ahmed Mr. Nabil Ghoneim Mr. Mahmoud A. Gawad Mr. Hany El-Hady

Awards GM of the Year Mr. Hossam Saber

Awards Come Back of the Year Mr. Ibrahim Redwan

Organization update Pest ControlITEngineering Sustainability HRTraining Area Managers Reg. Managers C DOO Red Sea RegionHurghada AreaMakadi AreaCoraya AreaAlmaza AreaSinai Region Upper Egypt/ Greater Cairo Dir. of Kitchen Chinese, Oriental & Italian Chefs de Cuisine Support from Red Sea Region IT Mgr. HR DirectorHR Mgr. Chief Engineer EHH Co-ord. EHH Mgr. Training Mgr.Training Co-ord. Pest ControlSafety officer Laundry Mgr. Purchasing Mgr. Reg. Managers Cost Cont. Mgr. Area GM GMs/HMs Regional Mgr. GMs/HMs Hygiene Co-ord.

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