Innovation Move away from Outsourcing models Shadow IT is here to stay Datacenter is at capacity Cost – pay for use It is an industry trend …and more

Identity Virtualization Data Development Management

Required Processes Management & Support Mgmt & Sup Administrator Service Operations Author Operations Manager Application DeveloperOperator Fabric Fabric Administrator Platform Platform Administrator Service Delivery Service Manager Reliability Manager Architect Required Capabilities Cloud Service

Service Consumer DeveloperOperatorAuthor Service Manager Reliability ManagerArchitect Mgmt & Sup Administrator Service Manager Reliability ManagerArchitect Mgmt & Sup Administrator Service Manager Reliability ManagerArchitect Fabric Administrator Operations Manager Mgmt & Sup Administrator Service Consumer DeveloperOperator Platform Administrator Author Platform Administrator Fabric Administrator Operations Manager Cloud Provider Platform Administrator DeveloperOperator Fabric Administrator Operations Manager Software as a Service Platform as a Service Infrastructure as a Service Fabric Platform Application Azure Office 365

Impact current ITSM processes Separation of dependencies Shift of Responsibilities & Accountabilities New roles & skills sets Cloud People Process

 Define standard changes  Tiered SLAs disappear, SLAs are set by the Cloud provider  Service Catalog maturity  Automation, efficiency (IT will be bypassed)  Culture needs to shift, Cloud is a disrupter  Processes need to be lean and mean

Enter session code and remove this box NO PURCHASE NECESSARY. Open only to event attendees. Winners must be present to win. Game ends May 9 th, For Official Rules, see The Cloud and Enterprise Lounge or myignite.com/challenge

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