© ABB Group June 9, 2015 | Slide 1 Introduction to Doing Business Online and Web Front End Applications Group Commerce Applications

© ABB Group June 9, 2015 | Slide 2 Web Front End Application Services Helping ABB to increase Efficiency and improve customer enjoyed Quality while thereby creating competitive Advantage with the aim to support Profitability improvements based on proven Results.  BOL – Web Front End Application Services  POL – Parts Online  OMS – Order Management Service  ServIS – Installed Base Management  RAP – Remote Access Platform  WMS – Warehouse Management System  Price Engine – Central Price Engine for global pricing management  CAM – Common Authorization Management Application  Buyer Module – New SOL module, Web interface for Buying Units  Supplier Module – New SOL module, Web interface for Supplying units  eRepair – Online Repair process management  DW/ Cognos – Central DW for BOL, OMS, WMS reporting  „Group EAI“ – Integration for Commerce Applications Official Services Supporting Services & application modules Sales&Ordering Transactional services BOL, POL, OMS in scope SOX since 2006 Installed base services

© ABB Group June 9, 2015 | Slide 3 Business Values by BOL  Efficiency in Bid & Proposal process  RFQ from customer can be forwarded all the way to factory  Quotes built up on RFQs with full tracking of history  Efficiency in the ordering process  Price and Order data available in quote, no re-entering of data  Orders distribution to each units ERP eliminating double order entry  Improve customer response time  Enable LDUs and Regional Sales office to work more independent  Reuse of content in the demand chain (quote, frame agreements)  Increased quality of service and supply to customer  No mismatch in order content, same in all instances => delivered as ordered  Customer has complete insight to offering and order status through abb.com

© ABB Group June 9, 2015 | Slide 4 BOL Functionality overview  24/7 Access  400,000 Products  Extensive Product Search  Product Images & Documentation  My catalog functionality  Company catalog functionality  Access to ABB configurators  Real-time stock availability  Customer Specific Pricing  Order Booking  Request for Quotation  Quotations handling  Frame agreements  Single Sign-On  Purchase Order  Credit Card Payment Options  Emergency Order Processing  Order Tracking  Past Order Details  Automated Notification  Fault Analysis for Repair Orders  Warranty, Repair, Exchange and Refurbished Service Orders  Request for Order Change  Real Time Shipment Traceability  Mobile device connectivity  Online approval workflow  Instant Messaging  Do something views, Supplier and Buyer modules

© ABB Group June 9, 2015 | Slide 5 BOL in a Division eBiz architecture  Implementation scenario name for standard ABB Group applications and ABB Division specific applications with customer front end  Scope/Processes : Specification – Front End Configuration, Pricing Calculations, RFQ & Quotation Handling, Order Management, Order Change Handling  Products included: Configurable products, Smaller systems, Add-ons, Parts, Local products, etc. ABB Group Applications Local Units ERP (i.e. OsA Country ERPs) Division Applications BusinessOnLine Order Management System ERP SU ERP ERP PU ERP ABB Products ABB Library Product Configurator WebConfig Forwarder app Installed base

© ABB Group June 9, 2015 | Slide 6 Overall picture – Online enabled business processes Customer External user Customized offering Product data visibility Supplier interaction FE Sales* ABB Internal user e.g. ES Bid&Proposal efficiency Order admin efficiency Customer price mgmt Factory** ABB Internal user e.g. DE Bid&Proposal efficiency Order admin efficiency Regional sales price mgmt RFQ, RFC, Order Quote, Order Status RFQ, RFC, Order Quote, Order Status Order Management System OsA ERP Country/Region Sales Unit e.g. ES OsA ERP Country/Region Production Unit e.g. DE Order, Order confirmation, Order status change, change order Price Engine, Product Order data distribution, Order routing, Lead time distribution, Reporting Group EAI User name * Front End Sales / Sales (Selling) Unit / Systems Unit / Project Unit ** Factory / Production Unit/ Distribution Center / Global Product Group Customer ERP (customer purchasing system) EDI Order

© ABB Group June 9, 2015 | Slide 7