IP Office Server Edition Instalacja i zarządzanie Dariusz Kargul RRC Poland

Agenda Software Installation Ignition Process Web Manager Overview Initial Configuration Activating Demo Mode Server Edition Manager Overview Server Edition Centralized Licensing Adding Secondary or Expansion Server

Instalacja oprogramowania

Where to find the R9.0 Software The Avaya server comes preloaded with software Software can be re-installed or upgraded using the DVD ordered from Avaya: or downloaded from http://support.avaya.com/downloads/ 700506052 - IPO R9 SE INSTL DVD

Step 1: Select Language & Keyboard type Installation takes about 30 to 45 minutes Boot the server from the DVD Select installation language & keyboard type English Language US English

Step 2: Accept Licence agreement and select Install or Upgrade If previous installation is detected, an option is given for Upgrade or full new Install Existing Version Yes to overwrite Media Version Install as fresh Next Next

Step 3: Set server name & network settings Set Server Hostname From Network Connections, select Edit and set IP address, mask and gateway in IPv4 settings - We will keep 192.168.42.1 for the workshop Specify Server Name Configure Network Next Change IP Info Apply

Step 4: Set Linux password & start installation Set Linux Root Password Note: this password will not be required for Server Edition configuration & maintenance We will use “Avaya123“ for the workshop Start the installation Set Password Next

Step 5: Wait for CentOS and IP Office applications to be installed CentOS and the IP Office applications will be installed

Step 6: Install TTS if required At this point TTS engines can be installed. Decline to skip this now. TTS can also be installed at a later stage. Decline

Step 6: Reboot server and login to Web Control Reboot the server. Further configuration will be done using the Web Control page: https://<server IP address>:7070 Login: Administrator Password: Administrator Note that you may need to add a security exception in your browser to be able to access this page (certificate verification warning) Web Login Address Restart to complete installation

EXERCISE – Install Primary Server Follow the process from the previous slides to install the Primary Server

Proces inicjalizacji

Ignition Process After logging in to Web Manager for the first time, the Ignition process will start This process will determine the role of the server: Primary, Secondary, Expansion or Application server The Ignition Process can only be run once. To re-run, the Server software needs to be reinstalled completely  https://<Primary Server Address>:7070 Role of Server Default is “Primary”

Step 1: Login to Manager After logging in to Web Manager for the first time, the Ignition process will start  https://<Primary Server Address>:7070 Default Login: Administrator / Administrator

Step 2: Accept License and Select server role Accept the License terms and select which role the server will play (Primary / Secondary / Expansion / Application Server) Primary Check

Step 3: Edit Server network settings IP address, mask, gateway, DNS, NTP settings, TimeZone and Companding law can be changed or set In EMEA, select A-law for companding Review IP Address Select Region A-Law

Step 4: Password change option and final review of selected settings Linux root password can be changed, and the final settings can be reviewed before applying them System ID Set Password Save Configuration

Open Voicemail Management Step 5: Apply settings Once Ignition process is complete you are redirected to the standard Web Manager page  https://<Primary Server Address>:7070 Open Voicemail Management Open UC Management Open GUI Management Server Nodes

EXERCISE – Complete Ignition Process Follow the steps from the previous slides to complete Ignition Process

Web Manager - Przegląd

Web Manager Overview ‘User Management’ to manage all users of the whole solution in same window ‘Solution’ to return to this view ‘Platform’ opens platform management for the selected server ‘Tools’ gives access to: SSLVPN, preferences, Admin user management, About Access to the help system ‘Actions’ to perform backup/ restore, upgrade etc. on selected systems ‘Solution Settings’ to create schedules and add servers Icon to expand or collapses the selection Use filter area to select the devices visible in right hand frame Per-system Actions: manage, backup, upgrade, SSA, on-board, etc.

Web Manager – Action Button Solution-level Actions: Launch Manager : Will launch the server edition manager Backup : Will initiate backup on selected nodes Restore : Will initiate the restore option Transfer ISO : Will initiate the transfer of ISO from remote location Upgrade : Will initiate the upgrade from primary server upgrade packages Synchronize security database : Will initiate synchronization of service users and password with primary  Web Manager  Solutions  Actions 

Web Manager – Solution Settings Schedule Option : Will allow administrator to create the recurrent or onetime schedule, which can be attached to backup / upgrade Remote server option : This will allow administrator to specify the remote server as well as root directory to perform action. E.g. root directory to look for upgrade binary or backup restore root directory on the remote server Proxy details : Will allow you to specify one or more proxies if used in customer network Schedule Jobs : Will display the jobs scheduled in next 24 Hrs Application Server : This option will allow administrator to add the application server to the solution  Web Manager  Solutions  Solution Settings 

Web Manager – Node Actions  Web Manager  Solutions  Select Node  Node Actions: Backup : Will initiate backup on selected nodes Restore : Will initiate the restore option On Boarding : Will initiate on boarding through GRT Launch SSA : Will Launch SSA in iFrame (Option to Launch in separate window is the iFrame) Execute Service Commands : Execute the service commands on the node Launch oneX Portal : Available only when onex service is up and running Launch VM Pro : Will launch the online VM Pro client if VM Pro service is running. For Application server client is launched in offline mode

Web Manager – User Management View  Web Manager  Call Management  Use search area to search by name Click to adjust list order Click to adjust list order Import all users in CSV or XML Export in XML Format ‘Add User’ to add new user to the solution ‘Edit’ to open detailed user and extension dialogs Use filter area to select the users visible in right hand frame Errors/ warnings associated with a user. Hover-over text gives details Page controls Page controls

Web Manager – Edit User View  Web Manager  Call Management  Select User  Edit  Edited User All user attributes supported, some in ‘Advanced’ view Delete User Click to adjust list order Enable Flare & IPO V. Softphone Set User Type Save changes – and make live Advanced Options Discard changes

Web Manager – Import Users  Web Manager  Call Management 

Web Manager – Button Programming  Web Manager  Call Management  Edit  Button Programming  Double click on the grid row will open the dialog to specify the button actions You can quickly search the particular action by typing it in the search area

‘Solution’ to return to home screen Shutdown or Restart Server Web Manager – Platform View  Web Manager  Platform  ‘Solution’ to return to home screen ‘Launch in new tab’ allows full use of browser screen and helps browser compatibility Start/Stop services Use ‘Control Units’ area to select the devices visible in right hand frame Shutdown or Restart Server

Web Manager – AppCenter The AppCenter provides links to download client software directly from the server  Web Manager  Platform  AppCenter  Voicemail Pro Client IPO Video Softphone IPO Manager Lite

Web Manager – Service Users Manage login accounts including Administrator  Web Manager  Tools  Service Users  Change Rights Group Change Password

Web Manager – Single Sign-on In 9.0 Web Management extends common account management to all admin logins; one-X Portal, Voicemail Pro, Web Management itself Create/edit admin users once in Web Management Use “Synchronise Security Database” action to distribute to all Includes one-X Portal running on separate server  Web Manager  Tools  Service Users  Edit 

Can be launched from on boarding dialog as well as independently from tools menu Click on Edit will open the detailed service parameter edit dialog Though the main screen will list all the services only SSL-VPN services will be editable in 9.0 The related objects can be edited by invoking Advanced edit dialog from detailed screen Web Manager – SSL VPN  Web Manager  Tools  Services 

Web Manager – Backup / Restore  Web Manager  Solutions  Click  Backup or Restore 14 backup per remote server Can choose the systems / applications for backup Can restore from any of the 14 restore point Supports proxies Protocols supported : HTTP/HTTPS/FTP/SFTP and SCP Can schedule the backup using schedule options

Web Manager – Upgrade R9.0 now supports many ways to install or upgrade Linux servers: Boot from DVD (supported in R8.1) Boot from USB (new) Transfer iso from DVD or USB (new) Transfer iso from the browser’s PC (new) Includes Application server (new) Same overall process as R8.1 still needs to be followed: Transfer/insert iso on Primary Upgrade Primary Upgrade Secondary and Expansions

Web Manager – Upgrade 1/2 Server Edition upgrade license now required Only if upgrading from R8.1, new R9 Edition license Special R8.1  R9.0 Upgrade process: Upgrade Primary either by DVD boot or Web Control iso transfer Use Web Management to upgrade Secondary and Expansions Separate upgrade of any one-X Portal server

Web Manager – Upgrade 2/2  Web Manager  Solutions  Actions  Transfer ISO  ISO can be transferred from : Remote location / From primary server / From DVD or USB on primary or from browser machine Transferred ISO creates upgrade packages on the primary Pull upgrade is done by rest of the systems Upgrade sequence : Transfer Binary, Upgrade Primary Upgrade secondary and expansions ISO Transfer protocols Supported : HTTP/HTTPS/FTP/SFTP and SCP

Web Manager – On-boarding  Web Manager  Solution  Actions 

Web Manager – Platform View / Other Tabs Logs: application & audit logs can be viewed and downloaded here Updates: individual server operating system files and application files can be updated here Settings: used for setting the location of software repositories for file updates, as well as server settings for date/time and IP addresses VNC: allows remote GUI access to the CentOS operating system

Początkowa konfiguracja

Initial Configuration The Initial Configuration Utility in Server Edition Manager is used for the final stage of commissioning the Server The Utility provides options to change settings such as the System Name and Locale, but also to retain any available configuration data (specially used for migration IP Office 500v2 systems to Server Edition expansion systems)

Step 1: Install & launch Manager From the Web Management page, click on “IP Office Manager“. This will start a Java applet that will check if a current version of Manager is installed. If not, it will provide a link to download Manager (IP Office Admin, Windows application) from the server. Install & Launch Manager  https://<Primary Server Address>:7070 IP Office Manager

Step 2: Set System Name & Locale Manager will now start the Initial Configuration utility. Select a System Name and the correct locale for your region, and save the settings. The server will reboot and is now ready for further configuration. Name Primary Server Review IP Address DHCP Mode Secondary Server if available Save Settings

Step 3: Select Configuration from Manager After rebooting the server, lauch Manager again from the Web Manager page. Manager will now start in the Server Edition Solution View, from which Configuration can be started.  IPO Manager  Configuration  This menu includes the system inventory of the servers, links for launching various functions and a summary table of the servers and the links between the servers. Open Configuration

Optional: How to Change IP Address IP Address used as a Call Server Require Reboot  Server  System  LAN1  LAN Settings  IP Address  Select Server IP Address Mask As DHCP Server Setup DHCP Pool

Optional: How to Setup DHCP Server Setup Pool with Start IP, Mask, Gateway & Size By Default DHCP Server is disabled  Server  System  LAN1  DHCP Pools  Avaya IP Phones Only Select Server Double Click Start Address Router Pool Size

EXERCISE – Complete Initial Configuration Follow the process from the previous slides to complete Primary Server‘s initial configuration Name Locale IP Address / Mask / Gateway DHCP Mode

Aktywacja Trybu Demo - Demo Anywhere & SEES

R9.0 Demo Software Highlights IPO Anywhere now integrated with standard IPO software build. R&D synergy for testing/delivery Leverage IPO software enhancements in IPO demo software (Service packs, dot releases, etc..). IPO Anywhere and Server Edition Evaluation Software (SEES) integration. IPO Anywhere can now be set-up: Standalone demo (as with IPOA today) Multi-node Server Edition demo (as with SEES today)

5 (primary, three expansion servers and one secondary) Demo Software Licensing Changes IPO R8.x IPO R9.0 Comment IPOA SEES Converged IPOA VM Ports 2 1 Allow demonstration of resiliency when primary is down. IP endpoint licenses 4 -Avaya 4 -3rd Party 5 -Avaya 5- 3rd Party 2 -3rd Party Focus on Avaya endpoints Concurrent IP User registrations 4 5 7 Flexibility to show more Avaya endpoints Power User Licenses Consistent with concurrent IP endpoints Server Edition Licenses N/A 32 5 (primary, three expansion servers and one secondary) 32 excessive for demo/training purposes. SIP trunk channels No change Receptionist CTI-Pro 3rd Party DevConnect

Step 1: Install IPO Server Edition Install .ISO image file of Server Edition R9 as normal install Login to Server using the Web-Manager page: https://<server IP address>:7070 Login: Administrator Password: Administrator Note that you may need to add a security exception in your browser to be able to access this page (certificate verification warning) Web Login Address

Step 2: Complete Ignition Process Follow through Ignition Process as Primary Server Login to Web-manager once Ignition process is complete https://<server IP address>:7070 System ID Administrator Administrator Save Configuration

Step 3: Uninstall IP Office Remove “IP Office“ Service  Web Manager  Platform  Updates  IP Office  Updates Uninstall IP Office

Step 4: Install IP Office Demo Install “IP Office Demo“ Service  Web Manager  Platform  Updates  IP Office Demo  Updates Install IP Office Demo

Step 5: Start IP Office Demo Start IPO Demo services  Web Manager  Platform  Updates  IP Office Demo  System Start IPO Service

Step 6: Complete Initial Configuration Name Primary Server Review IP Address DHCP Mode Secondary Server if available

Note The IPO Software is now in Server Edition Evaluation Mode and will allow secondary/expansion nodes to be configured using the standard IP Office tools to demonstrate Server Edition. Alternatively, if you want to have the Standalone demo mode (as with IPO Anywhere R8.1) then you need to install the Demo Default Config (as outlined on the next slide). Note: This is a one way option and once you have installed the Demo Default Config you cannot revert to the Server Edition Evaluation Mode

Step 6: Setup IPO Demo Anywhere Standalone Demo mode, ideal for UC demos  Web Manager  Platform  Updates  IP Office Demo  Updates Install “IP Office Demo Default Config”

Server Edition Manager - Przegląd

Installing Manager As mentioned during the Server Edition Installation, Manager can be downloaded from Web Control. This admin package is Admin Lite; a smaller size (~90MB) with a few restrictions* The full Manager, including all files, can be downloaded & installed from the IP Office Admin DVD, available from support.avaya.com *No recreate SD Card, no phone, IP DECT binaries or EVM clips (i.e. no system files upgrade support)

Manager Network View Network View is the landing page on start up High level inventory and management status Links to modify configuration, messaging, resilience Add/remove devices from solution Green = device online Orange = offline, can edit Red = offline, cannot edit Server Status

Manager Configuration Navigation pane Expand Server to Manage Selecting “Solution“ or a specific server in the network, and then “Configuration“ will open the Navigation pane for configuration An Inventory of the selected item will also be shown

Config files Primary Server Secondary Server .cfg .cfg Expansion System 1 .cfg Expansion System 30 .cfg Each of the servers in the network will have all of its configuration settings stored in an individual .cfg file Manager will load the .cfg file from all servers automatically The Primary Server keeps a copy of all .cfg files in the network

Starting Manager Check Server to be managed If launched from Web Manager, IPO Manager will automatically start in Server Edition Mode If launched directly from Windows Program files, Manager will show all the systems it finds on the network. Select the Primary Server, and make sure that “Open with Server Edition Manager“ is selected

Loading config files Default user name/password used for loading the config files: Login: Administrator Password: Administrator If a config file can not be loaded from a server directly (e.g. because the server is not reachable on the network), Manager will offer the option to load the offline copy stored on the Primary Server instead

Changing the configuration Solution level settings Individual system configuration settings (orange = offline) From Manager, the config file of each system can be selected to make changes to that system By default, some settings can only be changed at the Solution level. Manager will replicate these records and apply the changes to the individual system configuration files automatically

Solution Level Record consolidation Settings that (by default) can only be changed at the Solution level are: Short Codes, except for „Dial“ type ShortCodes Incoming Call Routes Time Profiles Account Codes User Rights

Saving Configuration changes From Manager, Select Save Configuration file Save Changes Manager will apply the changes to system config files of the systems affected by the changes. If possible, “Merge“ will be offered as the change mode Merge to Save w/o Reboot. Reboot to Save & Restart.

Understanding config storage & change mode The current active config file is stored in RAM A copy of the config file is stored in non-volatile memory A reboot will restart the IP Office and copy the .cfg file from non- volatile memory into RAM, merge will only apply changes without restarting. Note that some changes cannot be merged. Reboot options: Immediate (lose current calls) When Free – wait for no active calls, option to not allow any new calls Timed – like When Free, but starting at a specific time

Manager Interface Overview receive config send config

Security Settings – Manager Users & Passwords thru IPO Manager  Manager  File  Advanced  Security Settings Standard login: Administrator/Administrator or security / securitypwd Several levels of access to manage the system configuration Users & passwords are stored on system, separate from config Can be changed using “security settings“ in Manager Also allows setting password complexity and aging rules

Security Settings – Manager Users & Passwords thru Web Manager In 9.0 Web Management extends common account management to all admin logins: one-X Portal, Voicemail Pro, Web Management itself Create/edit admin users once in Web Management Use ‘Synchronise Security Database’ action to distribute to all Includes one-X Portal running on separate server Security Settings edit is per-device Default Login: security / securitypwd Sync Security Database  Web Manager  Tools  Service Users 

Manager Audit Trail Shows last 16 changes (per system)  Manager  File  Advanced  Audit Trail Shows last 16 changes (per system)

Save Configuration File Save Configuration on local Drive for all Servers  Manager  File  Save Configuration As  Save Configuration As

Manager Offline Configuration  Manager  File  Offline  Create new config Prepare config file without connecting to actual system

IP500v2 SD card /primary /backup /lvmail /doc /dynamic /temp Contains firmware files, music on hold files, license key files, config This is the main set of files used by the IP Office system when booting up /backup Contains a copy of the primary folder at some previous point /lvmail the system prompts used by embedded voicemail. /AAG folder: auto-attendant greetings /doc Contains initial installation documentation /dynamic Contains files used by the IP Office and retained through a reboot of the IP Office system /lvmail: individual user and group mailbox messages, name recordings and announcements (15 hours max) /temp Temporary files, not retained through a reboot

IP500v2 Embedded File Management Manager  File  Advanced  Embedded File Management View and manage files stored on the SD Card

IP500v2 Boot process IP Office looks for IP500v2.bin file using the following order: 1.System SD card /primary folder. 2.System SD card /backup folder. 3.Optional SD card /primary folder. 4.Optional SD card /backup folder. If all fails, BOOTP is used Config and other firmware files are used from the same folder If system starts from a different folder than 1, this will result in an alarm. Config will be read-only.

IP500v2 RESET / AUX buttons

Server Edition Scentralizowane Licencjonowanie

Licensing Server Edition Supported Licenses License License Location Server Edition / SE Upgrade On Primary server Avaya/3rd Party IP Endpoint Power User Office Worker Receptionist SIP Trunk Channel UMS Web Services Additional Messaging Ports Messaging TTS Professional Contact Store Additional PRI Channels On IP500 V2 Expansion System CTI Pro On associated device CTI Wav users IPSec Tunnelling

Licensing Licenses are associated with System ID (Primary, Secondary or Expansion) The System ID can be found in Web Manager  Platform Settings  System  Locate SID at bottom right Or thru IPO Manager via System Identification field under Primary Server’s System menu  Manager  System  System Identification 

Step-1: Access Licensing Menu Access Licensing menu using Manager GUI Manager  Configuration  Configuration System ID System ID can be 10-Digit or 40-Alpha Numeric long

Step-1: Access Licensing Menu  Primary Server  License  Primary Server License

Step-2: Open License File Open License file and Copy “Encrypted Key” cells 10-Digit System ID Copy License Keys License generation require System ID & Features to be activated

Step-3: Paste Licenses in to Primary Server  Primary Server  License  Right Click & Paste on “License” Licenses must be associated with respective Server‘s SysID

Step-3: Paste Licenses in to Primary Server  Primary Server  License  Available Features Available Quantity Status must be “Valid” after Saving Status should turn “Valid“ once changes are saved

Step 4: Correct Errors Displaying the Error List will indicate the error: the max. number of SIP sessions should not be zero. Double-clicking on the entry directly takes you to the configuration item, so it can be changed. The value determines how many of the centralized SIP trunk licenses are reserved for concurrent SIP trunk calls on this particular server. For the workshop, select 1. Double Click

Step-5: Saving configuration changes Click on “Save Configuration File“ to save the changes on the Primary server also. This will reboot the IP Office service on that system Click to Save Know Status Click OK to Reboot

EXERCISE – Activate Licenses Import Licenses in to Primary Server Ensure License status is “Valid”

Dodawanie Drugiego lub Dodatkowego Serwera

Step-1: Prepare IPO500v2 Exp Module Install Base / Daughter Cards Base card with trunk card mounted: Insert base card in to Control Unit Station Card is called Base Card. Trunk Card is called Daughter Card. Trunk card is mounted on top of Station card. (except Combo trunk card)

Step-2: Prepare IPO500v2 Exp Module Install ADMIN 9.0.xx Software Upgrade SDCard Software using Laptop‘s SDCard Slot File  Advanced  Format IP Office SD Card  IP Office A-Law  File  Advanced  Recreate IP Office SD Card  IP Office A-Law  IP Office A-Law IP Office A-Law 1 Format SD Card 2 Recreate SD Card

Step-3: Prepare IPO500v2 Exp Module Open IPO500v2 Configuration using IPO Manager Check Check Server Edition Expansion OK IPO500v2 default IP 192.168.42.1 Assign Static IP to your PC from same class Login ID/PW: Administrator / Administrator Select type as “Server Edition Expansion”

Step-4: Prepare IPO500v2 Exp Module Change IP Address  IP500v2 Expansion Server  System LAN1 LAN Settings  LAN Settings Change IP Address & Mask Change IP address & Mask from the same class of Primary Server

Step-4: Prepare IPO500v2 Exp Module Change System Settings  IP500v2 Expansion Server  System System  Name for Identification Set Locale to adjust Trunk Parameters IPO500v2 address for IP phone firmware upgrade Set system Locale to adjust trunk parameters Set TFTP & HTTP Server IP to upgrade IP phone firmware

Step-5: Saving configuration changes Succesfull connection of the Expansion System is indicated by a green status indicator Click on “Save Configuration File“ to save the changes on the Primary server also. This will reboot the IP Office service on that system Know Status Click OK to Reboot / Merge

Adding an additional server Once the Primary server is installed, additional servers (Secondary or Expansion systems) can be added From Web Management, launch Manager and select Add. For the workshop, we will add an Expansion System  https://<Primary Server Address>:7070 Add Secondary or Expansion Server

Step-7: Selecting the IP address Provide the IP address of the system you are connecting, or use the search option to find any available systems automatically Note: IP500v2 Expansion Systems need to be at minimum SW level 8.1 before they can be added If the system is not available yet, the process can still be followed using Offline configuration Specify Secondary /Expansion Server IP

Step-8: Initial configuration The Initial Configuration Utility will display Change the system name & locale as required, also the IP address can be changed Save the changes. The Expansion System will now reboot Provide name Review IP Address DHCP Mode Specify Secondary Server, if Available Save Changes

Step-9: Saving configuration changes Succesfull connection of the Expansion System is indicated by a green status indicator Click on “Save Configuration File“ to save the changes on the Primary server also. This will reboot the IP Office service on that system Know Status Click OK to Reboot / Merge

EXERCISE – Add an IP500v2 Expansion System Follow the process from the previous slides to add an IP500v2 system to the Primary Server: IMPORTANT: Ensure that IP500v2 is on minimum release level 8.1 before adding the system to the Server Edition network