Powered by FAST Customer Survey Tuesday, February 17, 2015
4217 Total Responses Complete Responses: Total Recipients of Survey 2842 Staff and Faculty Students 23% Responded 18732
Q1: Please check the category that best describes your role at Cleveland State University. Answered: 4,217 Skipped: 0 3 Respondents
Q2: Please rate your overall satisfaction with the services provided by Facilities and Safety. Answered: 4,217 Skipped: 0 4 Overall Satisfaction Rate for FAST 94% overall satisfaction 94% overall satisfaction
Q2: Please rate your overall satisfaction with the services provided by Facilities and Safety. Answered: 4,217 Skipped: 0 5 Overall Satisfaction Rate for FAST
Q3: How satisfied are you with our process for requesting service? Answered: 4,217 Skipped: 0 6 Overall Satisfaction Rate for FAST 92% overall satisfaction 92% overall satisfaction
Q3: How satisfied are you with our process for requesting service? Answered: 4,217 Skipped: 0 7 Overall Satisfaction Rate for FAST
8 Office of the University Architect
Q4: How satisfied are you with the look and feel of the campus? Answered: 4,217 Skipped: 0 9 Office of the University Architect 92% overall satisfaction
Q4: How satisfied are you with the look and feel of the campus? Answered: 4,217 Skipped: 0 10 Office of the University Architect
Q5: How satisfied are you with the campus landscaping? Answered: 4,217 Skipped: 0 11 Office of the University Architect 93% overall satisfaction
Q5: How satisfied are you with the campus landscaping? Answered: 4,217 Skipped: 0 12 Office of the University Architect
Q6: How satisfied are you with the number/quality of student lounges/areas? Answered: 4,217 Skipped: 0 13 Office of the University Architect 75% overall satisfaction
Q6: How satisfied are you with the number/quality of student lounges/areas? Answered: 4,217 Skipped: 0 14 Office of the University Architect
Q7: How satisfied are you with the clarity of way-finding signage? Answered: 4,217 Skipped: 0 15 Office of the University Architect 82% overall satisfaction
Q7: How satisfied are you with the clarity of way-finding signage? Answered: 4,217 Skipped: 0 16 Office of the University Architect
Q8: How satisfied are you with the exterior seating areas (benches and tables)? Answered: 4,217 Skipped: 0 17 Office of the University Architect 79% overall satisfaction
Q8: How satisfied are you with the exterior seating areas (benches and tables)? Answered: 4,217 Skipped: 0 18 Office of the University Architect
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20 Access Control & Security Systems
Q10: How satisfied are you with the access to buildings? Answered: 4,217 Skipped: 0 21 Access Control & Security Systems 90% overall satisfaction
Q10: How satisfied are you with the access to buildings? Answered: 4,217 Skipped: 0 22 Access Control & Security Systems
Q11: How satisfied are you with your recent interaction with Access Control personnel? Answered: 4,217 Skipped: 0 23 Access Control & Security Systems 94% overall satisfaction
Q11: How satisfied are you with your recent interaction with Access Control personnel? Answered: 4,217 Skipped: 0 24 Access Control & Security Systems
Q12: How satisfied are you with electronic access to CSU buildings via your CSU ID? Answered: 4,217 Skipped: 0 25 Access Control & Security Systems 86% overall satisfaction
Q12: How satisfied are you with electronic access to CSU buildings via your CSU ID? Answered: 4,217 Skipped: 0 26 Access Control & Security Systems
Q13: How satisfied are you with your recent interaction with the CSU Lock Shop? Answered: 4,217 Skipped: 0 27 Access Control & Security Systems 91% overall satisfaction
Q13: How satisfied are you with your recent interaction with the CSU Lock Shop? Answered: 4,217 Skipped: 0 28 Access Control & Security Systems
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30 Campus Safety
Q15: How satisfied are you with the overall performance of the CSU Police Department? Answered: 4,217 Skipped: 0 31 Campus Safety 92% overall satisfaction
Q15: How satisfied are you with the overall performance of the CSU Police Department? Answered: 4,217 Skipped: 0 32 Campus Safety
Q16: How satisfied are you with the overall competence of CSU police/security/dispatch personnel on campus? Answered: 4,217 Skipped: 0 33 Campus Safety 93% overall satisfaction
Q16: How satisfied are you with the overall competence of CSU police/security/dispatch personnel on campus? Answered: 4,217 Skipped: 0 34 Campus Safety
Q17: How satisfied are you with the attitude and behavior of CSU police/security/dispatch personnel? Answered: 4,217 Skipped: 0 35 Campus Safety 94% overall satisfaction
Q17: How satisfied are you with the attitude and behavior of CSU police/security/dispatch personnel? Answered: 4,217 Skipped: 0 36 Campus Safety
Q18: Do you feel safe on CSU campus? Answered: 4,217 Skipped: 0 37 Campus Safety 90% feel safe 90% feel safe
Q18: Do you feel safe on CSU campus? Answered: 4,217 Skipped: 0 38 Campus Safety
Q19: Do you feel safe in the area surrounding CSU campus (E. 30th Street to E. 13th Avenue and Prospect Avenue to Payne Avenue)? Answered: 4,217 Skipped: 0 39 Campus Safety 52% feel safe 52% feel safe
Q19: Do you feel safe in the area surrounding CSU campus (E. 30th Street to E. 13th Avenue and Prospect Avenue to Payne Avenue)? Answered: 4,217 Skipped: 0 40 Campus Safety
Q20: Do you have any recommendations and suggestions for improvements? Answered: 4,217 Skipped: 0 41 Campus Safety 24% recommended 24% recommended
Q20: Do you have any recommendations and suggestions for improvements? Answered: 4,217 Skipped: 0 42 Campus Safety
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44 Grounds
Q21: How satisfied are you with the way the campus lots and sidewalks are maintained during inclement weather? Answered: 4,217 Skipped: 0 45 Grounds 84% overall satisfaction
Q21: How satisfied are you with the way the campus lots and sidewalks are maintained during inclement weather? Answered: 4,217 Skipped: 0 46 Grounds
Q22: How satisfied are you with the way our team maintains green spaces on campus? Answered: 4,217 Skipped: 0 47 Grounds 95% overall satisfaction
Q22: How satisfied are you with the way our team maintains green spaces on campus? Answered: 4,217 Skipped: 0 48 Grounds
Q23: How satisfied are you with the cleanliness of our campus grounds? Answered: 4,217 Skipped: 0 49 Grounds 94% overall satisfaction
Q23: How satisfied are you with the cleanliness of our campus grounds? Answered: 4,217 Skipped: 0 50 Grounds
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52 Custodial Services
Q25: How satisfied are you with the cleanliness of the restroom areas? Answered: 4,217 Skipped: 0 53 Custodial Services 80% overall satisfaction
Q25: How satisfied are you with the cleanliness of the restroom areas? Answered: 4,217 Skipped: 0 54 Custodial Services
Q26: How satisfied are you with the availability of custodial supplies in restrooms? (paper towels, toilet paper, hand soap, etc.) Answered: 4,217 Skipped: 0 55 Custodial Services 84% overall satisfaction
Q26: How satisfied are you with the availability of custodial supplies in restrooms? (paper towels, toilet paper, hand soap, etc.) Answered: 4,217 Skipped: 0 56 Custodial Services
Q27: How satisfied are you with the cleanliness of hallways and stairwells? Answered: 4,217 Skipped: 0 57 Custodial Services 94% overall satisfaction
Q27: How satisfied are you with the cleanliness of hallways and stairwells? Answered: 4,217 Skipped: 0 58 Custodial Services
Q28: How satisfied are you with the timely responses to cleanliness concerns? Answered: 4,217 Skipped: 0 59 Custodial Services 91% overall satisfaction
Q28: How satisfied are you with the timely responses to cleanliness concerns? Answered: 4,217 Skipped: 0 60 Custodial Services
Q29: How satisfied are you with trash removal from your area? Answered: 4,217 Skipped: 0 61 Custodial Services 94% overall satisfaction
Q29: How satisfied are you with trash removal from your area? Answered: 4,217 Skipped: 0 62 Custodial Services
Q30: Please give an overall rating of custodial services (the cleaning of the restrooms, or the other rooms, events set-up, etc.). Answered: 4,217 Skipped: 0 63 Custodial Services 90% overall satisfaction
Q30: Please give an overall rating of custodial services (the cleaning of the restrooms, or the other rooms, events set-up, etc.). Answered: 4,217 Skipped: 0 64 Custodial Services
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66 Movers & Recycling
Q32: If you have contacted Movers & Recycling, what were the services provided? (You may select more than one.) Answered: 4,217 Skipped: 0 67 Movers & Recycling
Q32: If you have contacted Movers & Recycling, what were the services provided? (You may select more than one.) Answered: 4,217 Skipped: 0 68 Movers & Recycling
Q33: Have you requested services from Movers & Recycling in the past 12 months? Answered: 4,217 Skipped: 0 69 Movers & Recycling 7% have requested services 7% have requested services
Q33: Have you requested services from Movers & Recycling in the past 12 months? Answered: 4,217 Skipped: 0 70 Movers & Recycling
Q34: How satisfied are you with the timeliness of the Moving & Recycling staff? Answered: 295 Skipped: 3, Movers & Recycling 88% overall satisfaction
Q34: How satisfied are you with the timeliness of the Moving & Recycling staff? Answered: 295 Skipped: 3, Movers & Recycling
Q35: How satisfied are you with the professionalism of the Moving & Recycling staff? Answered: 295 Skipped: 3, Movers & Recycling 96% overall satisfaction
Q35: How satisfied are you with the professionalism of the Moving & Recycling staff? Answered: 295 Skipped: 3, Movers & Recycling
Q36: How satisfied are you with the attentiveness and carefulness of the Moving & Recycling staff? Answered: 295 Skipped: 3, Movers & Recycling 96% overall satisfaction
Q36: How satisfied are you with the attentiveness and carefulness of the Moving & Recycling staff? Answered: 295 Skipped: 3, Movers & Recycling
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78 Building Maintenance
Q38: If you have contacted Building Maintenance, what were the services provided? (You may select more than one.) Answered: 4,217 Skipped: 0 79 Building Maintenance
Q38: If you have contacted Building Maintenance, what were the services provided? (You may select more than one.) Answered: 4,217 Skipped: 0 80 Building Maintenance
Q39: Have you requested building maintenance services in the past 12 months? Answered: 4,217 Skipped: 0 81 Building Maintenance 16% have requested services
Q39: Have you requested building maintenance services in the past 12 months? Answered: 4,217 Skipped: 0 82 Building Maintenance
Q40: How satisfied were you with the timeliness of services? Answered: 672 Skipped: 3, Building Maintenance 84% overall satisfaction
Q40: How satisfied were you with the timeliness of services? Answered: 672 Skipped: 3, Building Maintenance
Q41: How satisfied are you with the professionalism and expertise of the staff? Answered: 672 Skipped: 3, Building Maintenance 92% overall satisfaction
Q41: How satisfied are you with the professionalism and expertise of the staff? Answered: 672 Skipped: 3, Building Maintenance
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88 FAST Coordination Center
Q43: If you have contacted the FAST Coordination Center, how did you contact us? (You may select more than one.) Answered: 4,217 Skipped: 0 89 FAST Coordination Center
Q43: If you have contacted the FAST Coordination Center, how did you contact us? (You may select more than one.) Answered: 4,217 Skipped: 0 90 FAST Coordination Center
Q44: Have you had occasion to contact the FAST Coordination Center staff in the past 12 months? Answered: 4,217 Skipped: 0 91 FAST Coordination Center 10% have contacted
Q44: Have you had occasion to contact the FAST Coordination Center staff in the past 12 months? Answered: 4,217 Skipped: 0 92 FAST Coordination Center
Q45: How satisfied were you with the telephone or interaction with Facilities administrative personnel; were they courteous and professional? Answered: 430 Skipped: 3, FAST Coordination Center 96% overall satisfaction
Q45: How satisfied were you with the telephone or interaction with Facilities administrative personnel; were they courteous and professional? Answered: 430 Skipped: 3, FAST Coordination Center
Q46: How satisfied were you that your request for service was accepted promptly and routed to the appropriate Facilities department? Answered: 430 Skipped: 3, FAST Coordination Center 91% overall satisfaction
Q46: How satisfied were you that your request for service was accepted promptly and routed to the appropriate Facilities department? Answered: 430 Skipped: 3, FAST Coordination Center
Q47: How satisfied were you with the level of knowledge to inquires made for service requests? Answered: 430 Skipped: 3, FAST Coordination Center 92% overall satisfaction
Q47: How satisfied were you with the level of knowledge to inquires made for service requests? Answered: 430 Skipped: 3, FAST Coordination Center
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100 Environmental Health and Safety
Q49: If you have contacted Environmental Health & Safety (EHS), what were the services provided? (You may select more than one.) Answered: 4,217 Skipped: Environmental Health and Safety
Q49: If you have contacted Environmental Health & Safety (EHS), what were the services provided? (You may select more than one.) Answered: 4,217 Skipped: Environmental Health and Safety
Q50: Have you interacted with Environmental Health and Safety (EHS) in the past 12 months? Answered: 4,217 Skipped: Environmental Health and Safety 5% have interacted 5% have interacted
Q50: Have you interacted with Environmental Health and Safety (EHS) in the past 12 months? Answered: 4,217 Skipped: Environmental Health and Safety
Q51: The EHS staff was courteous. Answered: 210 Skipped: 4, Environmental Health and Safety 95% overall satisfaction
Q51: The EHS staff was courteous. Answered: 210 Skipped: 4, Environmental Health and Safety
Q52: The EHS staff was helpful. Answered: 210 Skipped: 4, Environmental Health and Safety 93% overall satisfaction
Q52: The EHS staff was helpful. Answered: 210 Skipped: 4, Environmental Health and Safety
Q53: The EHS staff provided complete and accurate information. Answered: 210 Skipped: 4, Environmental Health and Safety 93% overall satisfaction
Q53: The EHS staff provided complete and accurate information. Answered: 210 Skipped: 4, Environmental Health and Safety
Q54: The EHS staff was timely in their response. Answered: 210 Skipped: 4, Environmental Health and Safety 92% overall satisfaction
Q54: The EHS staff was timely in their response. Answered: 210 Skipped: 4, Environmental Health and Safety
Q55: My overall EHS experience was positive. Answered: 210 Skipped: 4, Environmental Health and Safety 94% overall satisfaction
Q55: My overall EHS experience was positive. Answered: 210 Skipped: 4, Environmental Health and Safety
Q56: My overall expectations were met. Answered: 210 Skipped: 4, Environmental Health and Safety 93% overall satisfaction
Q56: My overall expectations were met. Answered: 210 Skipped: 4, Environmental Health and Safety
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118 Mailing/Shipping/ Receiving
Q59: Have you used Mail/Shipping/Receiving services in the last 12 months? (Not student housing mail delivery) Answered: 4,217 Skipped: Mailing/Shipping/Receiving 19% have used services
Q59: Have you used Mail/Shipping/Receiving services in the last 12 months? (Not student housing mail delivery) Answered: 4,217 Skipped: Mailing/Shipping/Receiving
Q60: Are the Mailing/Shipping/Receiving personnel courteous when responding to inquiries? (Not for student housing mail delivery) Answered: 804 Skipped: 3, Mailing/Shipping/Receiving 90% positive response
Q60: Are the Mailing/Shipping/Receiving personnel courteous when responding to inquiries? (Not for student housing mail delivery) Answered: 804 Skipped: 3, Mailing/Shipping/Receiving
Q61: How satisfied are you with the accuracy of the mail distribution and delivery notices? (Not for student housing mail delivery) Answered: 804 Skipped: 3, Mailing/Shipping/Receiving 90% overall satisfaction
Q61: How satisfied are you with the accuracy of the mail distribution and delivery notices? (Not for student housing mail delivery) Answered: 804 Skipped: 3, Mailing/Shipping/Receiving
Q62: Please rate overall customer service of the Mail Room. (Not for student housing mail delivery) Answered: 804 Skipped: 3, Mailing/Shipping/Receiving 92% overall satisfaction
Q62: Please rate overall customer service of the Mail Room. (Not for student housing mail delivery) Answered: 804 Skipped: 3, Mailing/Shipping/Receiving
Q63: How satisfied are you with the Shipping/Receiving services? (Goods purchased by campus community received and delivered to the appropriate departments at CSU) Answered: 804 Skipped: 3, Mailing/Shipping/Receiving 92% overall satisfaction
Q63: How satisfied are you with the Shipping/Receiving services? (Goods purchased by campus community received and delivered to the appropriate departments at CSU) Answered: 804 Skipped: 3, Mailing/Shipping/Receiving
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