ECOMMERCE TECHNOLOGY SUMMER 2003 COPYRIGHT © 2003 MICHAEL I. SHAMOS eCommerce Technology ERP Systems

ECOMMERCE TECHNOLOGY SUMMER 2003 COPYRIGHT © 2003 MICHAEL I. SHAMOS Concepts Business process automation –Express business processes in machine-readable form so they can be reviewed, improved, modified –Implement the processes by computer CRM, Customer Relationship Management ERP, Enterprise Resource Planning SCM, Supply Chain Management Workflow

ECOMMERCE TECHNOLOGY SUMMER 2003 COPYRIGHT © 2003 MICHAEL I. SHAMOS Business Before ERP Customers Customer Demographic Files Sales Dept. Vendor Orders Parts Accounting Files Purchasing Files Order is placed with Vendor Invoices accounting Inventory Files Warehouse Checks for Parts Calls back “Not in stock” “We ordered the parts” “We Need parts #XX” “We ordered the parts” Sends report Ships parts

ECOMMERCE TECHNOLOGY SUMMER 2003 COPYRIGHT © 2003 MICHAEL I. SHAMOS Business With ERP Database Customers Sales Dept. Purchasing Warehouse Accounting Vendor Inventory Data If no parts, order is placed through DB Orders Parts Order is submitted to Purchasing. Purchasing record order in DB Order is placed with Vendor And invoices accounting Financial Data exchange; Books invoice against PO Books inventory against PO Ships parts

Enterprise Data Systems Orders Processing Orders DB Warehousing DB Warehousing Management Transportation Management Orders Delivery Customer Service Distribution Management ATP Available to Promise Master Production Schedule Demand Planning Sales & Distribution Supply Planning Procurement Purchase DB Parts DB Inventory Mgmt Shop Floor Control Mfg Execution Equipment Control Operations Scheduling WIP DB SPC DB Quality Management Plant Maintenance Customer Finance Control Administration EIS / DSS HR Development Personnel DB Acc. DB Product Data Management CAD / CAE / CAx Production Engineering Process Design BOM DB Facility DB Supplier Materials Planning Production Planing & Scheduling Logistics Support Product/Process Development Production SOURCE: 林欽文

Enterprise Resource Planning Plan ERP System ERP Database Produce Inventory Distribute Account MOSTLY INTERNAL TO THE ENTERPRISE

Customer Relationship Mgt Sell CRM System CRM Database Service Market EMPHASIZES EXTERNAL CUSTOMER RELATIONSHIP

Supply Chain Management Demand SCM System SCM Database Capacity Schedule EMPHASIZES EXTERNAL RELATIONSHIP WITH SUPPLIERS

Data Warehouse On-Line Analytical Processing (OLAP) Bolt-On Applications (Industry Specific Functions) Sales & Distribution Business Planning Shop Floor Control Logistics Customers Suppliers Operational Database Customers, Production, Vendor, Inventory, etc. Legacy Systems Core Functions [On-Line Transaction Processing (OLTP)] ERP System Enterprise ERP System Structure

Supply Chain Management (SCM) Buying What is SCM? Selling Making Moving Ware housing Ware housing SCM is management of product life from buying, making, moving, and warehousing to selling SOURCE: i2

ECOMMERCE TECHNOLOGY SUMMER 2003 COPYRIGHT © 2003 MICHAEL I. SHAMOS Customer wants detergent, goes to Giant Eagle Giant Eagle Supermarket Giant Eagle or Third Party Distributor P&G or Other Manufacturer Plastic Producer Chemical Manufacturer (e.g. Oil Company) Tenneco Packaging Paper Manufacturer Timber Industry Chemical Manufacturer (e.g. Processed Minerals) Procter & Gamble Supply Chain Mining Industry SOURCE: SANJAY CHOPRA

Supply Network Collaboration SOURCE: ACCENTURE Collaboration between neighbors in the supply network is essential for efficiency Demand Forecasting Optimizing product mix Capacity Planning Resource Planning Shop Floor Control Shop Floor Control Warehousing Management Warehousing Management Ordering Administration Production Planning Demand Management Shipping Optimization Status Management Tactical Operational Transcctional Collaboration on Forecasting Collaboration on Capacity Planning Analyzing Supply Chain Collaboration on Resource Planning Inventory Tracking Inventory Planning Analyzing Supply Chain Shippment Tracking Order & Shipments Collaboration on Forecasting Matching demand -supply

Insurance Claim Workflow GARAGE receive call assign garage notify insurance CALL CENTER contact garage assign adjustor agree repair check invoice ADJUSTOR COMPANY notify adjustor fill claim form amend estimate reconcile info finalize claim INSURANCE receive car estimate cost inspect car repair car invoice Estimate < 500 SOURCE: LIHUA LIN

Process Model Relationships Among Concepts SOURCE: LIHUA LIN

Generic Workflow System Structure SOURCE: LIHUA LIN

ECOMMERCE TECHNOLOGY SUMMER 2003 COPYRIGHT © 2003 MICHAEL I. SHAMOS Integrated eBusiness Environment ERP BI/ Analytics Marketing Automation Sales Force Automation Service Automation Contact Center SCM Sell Side Buy Side Exchange Procurement eCommerce CRM Suppliers Customers Workflow SOURCE: COMPAQ

ECOMMERCE TECHNOLOGY SUMMER 2003 COPYRIGHT © 2003 MICHAEL I. SHAMOS Q A &