Confidential. Do not distribute. Emerson Educational Services Capabilities Overview Latin America

Confidential. Do not distribute. Train and keep high-quality team members. Learn best practices to meet profitability goals. Emerson Educational Services: Your Best Partner for Employee Training A well-trained team knows their tools and knows how to use them to meet short-term and long-term goals. Work with a partner — Emerson Educational Services can bring your entire team the expertise they need to face each challenge. What if you train personnel and they leave? Worse yet, what if you don’t train them and they stay? Train personnel and improve not only operations, but a sense of ownership in the operation’s results – a proven ingredient in employee satisfaction and retention. Train with the experts from Emerson and profit from their experience to meet your business goals.

Confidential. Do not distribute. Factors Impacting the Human Capital –Challenges Facing the Industry TurnoverMotivationCareer Path

Confidential. Do not distribute. Americas Workforce Environment McKinsey Global Institute, The world at work: Jobs, pay, and skills for 3.5 billion people Source: Manpower Consulting - Argentina

Confidential. Do not distribute. Constraints around Americas Workforce Source: Manpower Consulting - Argentina

Confidential. Do not distribute. Unskilled Personnel Create Financial Stress in Companies Source: Manpower Consulting - Argentina

Confidential. Do not distribute. How are Companies Responding to Balance the Uneven Workforce Source: Manpower Consulting - Argentina

Training makes a difference……  Boost self esteem and personal development of the personnel  Helps in the formation of leaders  Improves technical level (hard qualities) of the personnel and avoids mistakes and reduce safety risk  Increases level of satisfaction with assigned position, which has a direct impact on personnel rotation  Favors promotion towards positions of higher level of responsibility  Contributes to make the employee feel better about himself/herself by improving job performance  Generates return of investment (ROI) Why is important to provide training

Emerson Confidential Slide 9 Maximize Employee Loyalty with Emerson Educational Services The understanding of the product or installed base and the plant operation, will translate in several advantages: Increases level of commitment from the employees Decreases employee attrition Less financial impact for the plant as a consequence of unplanned plant shut downs and employee rotation The understanding of the product or installed base and the plant operation, will translate in several advantages: Increases level of commitment from the employees Decreases employee attrition Less financial impact for the plant as a consequence of unplanned plant shut downs and employee rotation A well-trained employee, is a loyal employee

Confidential. Do not distribute. IACET Accredited Training Provider Emerson Process Management Educational Services is an IACET authorized training provider. –The International Association of Continuing Education and Training (IACET) is the premier standards-setting organization for continuing education and training. Our strategic mission is to promote IACET standards as a benchmark for quality program delivery. IACET Authorized Providers are an elite group of educators dedicated to quality in continuing education and training. Consumers trust the IACET CEU because they know that the Authorized Providers’ processes must follow the ANSI/IACET Standard for Continuing Education and Training and have been thoroughly assessed by a third party.

Confidential. Do not distribute. U.S. & Canada Locations 18 Instructors 154 Latin America Locations 8 Instructors 20 Europe Locations 25 Instructors 119 Middle East & Africa Locations 6 Instructors 36 Asia-Pacific Locations 16 Instructors 105 Summary Locations 73 Instructors 434 Emerson Global Educational Services

Confidential. Do not distribute. Emerson Educational Services Training Options ● Product Training  Asset Optimization  Fisher Control Valves & Instruments  Daniel  DeltaV ™ /PROVOX ™ /RS3 ™  Syncade™ Smart Operations Management Suite  Liquid & Process Analytical  Machinery Health ™ Management  Measurement  Micro Motion  Ovation ® / WDPF ®  Regulators  Remote Automation Solutions  Roxar  PlantWeb ® Process Training  Plant Safety  Process Control & Loop Tuning  Refining Process Training

Confidential. Do not distribute. Operator / Maint Training Solutions Complete Training Solutions Services to fit your needs and meet your objectives Design Development Testing Training ‘As-built’ Courseware Scenarios Scoring Reports Architecture Options On-Site / Traditional Classroom Instructor led On-site or factory locations Locations worldwide Local Language support Hands-on Engineering Maintenance Operations V-Learning Instructor Led No travel required eLearning Training Hands on, ‘learn-by-doing’ Self paced training Available via the internet Progress monitored with LMS Emerson Educational Services Training Delivery Platform Options Consulting Services Value Specialization

Confidential. Do not distribute. Traditional Classroom In House (open/closed) In Company (Customer’s plant) Certified and specialized Instructors Hands On Workshops Local language support Emerson Educational Services Traditional Classroom & On-Site Training

Confidential. Do not distribute. Emerson Educational Services eLearning Hands-on, learn-by-doing including workshops Available via the internet Train on your schedule, no travel required

Confidential. Do not distribute. Emerson Educational Services Virtual Classroom Training

Confidential. Do not distribute. World Class Training Approach Plant Personnel: Asset or Liability? Training Determines the Difference: 1 st - Training Assessments the Human Centered Design (HCD) approach 2 nd – Training Assessments result in Targeted Training 3 rd – Targeted Training is more effective and reduces cost Proven Case Studies Total Hours of Study for all Job Roles Post AssessmentPre Assessment Training Days Post Assessment Pre Assessment

Training Assessments – Targeted >> Develop Agreement Design & Plan Explore Initial customer contact Phone and/or face-to-face meeting Identify training requirements Identify key stakeholders to move forward Submit training assessment proposal Training Assessment kick off meeting Define business objectives Define KPIs Define job roles Identify SMEs Identify test questions Conduct pre assessments Conduct skills gap analysis Define training deliverables Identify resource requirements Define training development timeline Submit proposal for training program development Develop OTS Develop MTS Finalize post assessments Develop instructor led training Develop on-line training Conduct train-the- trainer sessions Deploy blended training solutions Evaluate and refresh curriculum Agree to training assessment Agree to training program development Implement

Confidential. Do not distribute. Training On Demand. Competency development program Automation and Process Control Control Systems Flow Solutions Final Control Elements Measure and Analyze Industrial Area EngineeringMaintenance Optimization and Reliability Operational Process Virtual Class e-Learnig Traditional Classroom Work Areas Certification Levels Delivery Methods

Confidential. Do not distribute. Emerson Educational Services Targeted Training Example Challenge –Need to maximize Kuwait Oil Company (KOC) capability –Expedite 8 graduate engineers productivity –Provide broad technical knowledge of automation Program Scope –Definition of business objectives –Pre-Examination –Design/Delivery of 19 week training program –8 Emerson Training Business Units –PSS/AO/MHM, Daniel, Fisher, Rosemount Analytical, Micro Motion, RAS and Roxar –Post Examination Result –Delivered multi-business unit targeted training program for 8 graduate engineers –Post examination results revealed notable increased level with knowledge of automation –Company looking to repeat program at other sites

Confidential. Do not distribute. Educational Service Contract Scope –Provision of educational services providing enrollment for the participation of employees of Petrobras on trainings provided by Emerson. Included all trainings of the Educational Service Catalog - Brazil. –Duration: 1095 Days Bu´s Included –PGS; –FLOW ; –RAS; –FCS; –RAI; –RMD

Confidential. Do not distribute. You can Rely on Emerson Educational Services for Your Team’s Training Needs! Targeted, flexible training designed to satisfy the organizations needs Numerous topic and learning platform combinations available Training delivered by experts –Certified instructors have application expertise and field experience Proven student satisfaction ratings Courses and instructors assessed after each course We can help you maximize the return on your most important investment – your employees.

Emerson Confidential Slide 23 In Summary Existing Problems: Macro: Challenges facing the industry at a global level Our goal: “ Through our competency development program, achieve that your employees base attain operational excellence and increase their sense of belonging towards your company”

Confidential. Do not distribute.

Veronica Turner Director Educational Services - Latin América Tel: (Place your contact information Veronica Turner Director Educational Services - Latin América Tel: (Place your contact information Contactos: