Learn to Listen! Listening Skills for Managers and their Staff

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Presentation transcript:

Learn to Listen! Listening Skills for Managers and their Staff Patrick R. Williams, Ph.D. pwilliamscomm@sbcglobal.net

The Opportunity Managers are typically subject matter experts, authority figures and project managers. As such, they spend a lot of time giving out information. But how much time do you spend taking in information? Professional listening may be the most important and under-utilized skill in the manager’s communications tool-kit.

The Value of Listening All successful communications begins with one act – the same act Research Interviewing Meeting planning Performance reviews Operations improvement

Today’s Agenda At this teleseminar you will learn how to: Identify key listening skills Use listening skills in your daily work Deploy listening skills to advance your career

Who Is a Good Listener? A checklist The person who writes learns twice