Taxi Services Commission Taxi and hire car reform Liza McDonald Director Reform Implementation April 2015

Licences There are approximately 5,800 taxis on the road, Under 600 are the new annual as-of-right licences Competitive responses are beginning to appear eg; the introduction of silver taxi fleets.

Take up of new taxi licences

Taxi licence statistics as at 1 April 2015 Taxi zoneLicence type Number of licences at Number of licences at Change in number of licences Metro Conventional3,8264, WAT Total4,3304, Urban Conventional WAT75783 Total Regional Conventional WAT75772 Total Country Conventional126 0 WAT36 0 Total162 0 Total Conventional 4,5625, WAT Total 5,2525,855603

Perpetual Licences Metro licence prices have remained stable for approximately 18 months. The number of licence transfers also indicates there continues to be demand.

Perpetual Licences Metro assignment prices have now stabilised and sits above the annual licence fee.

Occupancy MonthOccupancy Rate Dec % Jan % Feb %

Taxis on road

Driver Numbers

Pass rates and average scores are improving, as drivers dedicate more time to studying and understanding their responsibilities. 234 people have the Knowledge 507 applicants have passed one or more modules Geographic – 701 Driver Behaviour – 592 General Assessment – 89 (new entrants only) Many drivers very close to attaining the Knowledge. Pass rates The Knowledge

Questions in the Knowledge with a high fail rate are consistent with the type of complaints received by the TSC. These include: 1.Basic communication skills 2.Use of Mobile Phones 3.Fatigue management 4.Responsibilities after an accident 5.Road rules Applicants need to know their responsibilities as a taxi or hire car driver in order to pass the Knowledge. What are applicants failing?

Complaints

Customer Satisfaction – highest ever

Further reforms The TSC continues to encourage innovation and competition to ensure a broader range of service offerings for passengers. A number of additional reforms are already underway. Safety review Multi Purpose Taxi Program review Purpose built vehicles A new customer charter Improvement in wheelchair accessible services