What is culture? valuesnorms n a set of values and norms? n mental programming? n a way of solving problems?

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Presentation transcript:

What is culture? valuesnorms n a set of values and norms? n mental programming? n a way of solving problems?

Culture and communication It is forbidden to steal hotel towels please. If you are not a person to do such a thing please not read this notice.

John Mole Mind Your Manners The Culture triangle Communication LeadershipOrganization

Richard Gesteland Cross-Cultural Business Behavior  Deal-focused cultures  Relationship-focused cultures

Beware of stereotypes n sometimes necessary? useful? dangerous? n tell us about other cultures or our own?

Levels of culture Individual level Branch culture Corporate culture National culture