Impact of Mobile Technology Tim Nesler CIO and Associate VP for Information Technology Services Santa Fe College League for Innovation 2011 CIO Summit October 1, 2011

Key Points  Everything mobile; always connected  Trends impacting teaching and learning, college services, work environment and the ICT infrastructure and support  Mobile technology strategy considerations

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Always Connected

Trends – Behaviors/Experiences  Convenience – real-time, faster access to nearly everything from anywhere at any time  Friendly, fun and “cool” – social, entertainment and education  Personalized – learned behavior, preference and context aware  Personal productivity and job satisfaction  Affordable – more devices and data plan choices

Trends – Student Mobile Gadgets Source: PEW Internet & American Life Project: College students and technology, 07/19/2011

Trends – Student Connectivity Source: PEW Internet & American Life Project: College students and technology, 07/19/2011

Trends – Classroom Use  Most colleges do not have institutional guidelines for the use of mobile devices  41% of college presidents say that students are allowed to use mobile devices in class  56% of colleges let individual instructors decide if mobile devices are permitted in class  57% of college graduates say that they used mobile devices in class  2% of presidents say the use of mobile devices is prohibited Source: PEW Internet & American Life Project: The Digital Revolution and Higher Education, 08/28/2011

Trends – Point of view  77% of college presidents report that their institutions now offer online classes  College presidents predict substantial growth in online learning; 50% predict that most of their students will take online courses in 10 years  62% of college presidents anticipate that more than half the textbooks will be entirely digital in 10 years Source: PEW Internet & American Life Project: The Digital Revolution and Higher Education, 08/28/2011

Trends – College Mobile Services Mobile web services at Santa Fe College  View Schedule  Notifications  Financial Aid  Grades  Register for Classes  Pay Fees  Audit Summary  Withdrawal

Trends – Worker Mobility  Social networking – Facebook users spend the equivalent of 29% of their leisure time on the site  Consumerization – 33% of respondents used personal devices while at work to access social networking sites  Blurring of work and home – 35% of employers plan to provide more flexible work arrangements for employees Source: The future of mobile computing, Dell CIO insight Series, 2011

Trends – Worker Mobility  Tech savvy employees – colleges will need workers who can navigate the complex ecosystems of social media and support changing mobile technology  Employee expectations – technology tools provided by their organizations would be factor in taking a job with a new employer Source: The future of mobile computing, Dell CIO insight Series, 2011

Trends – Mobile Infrastructure and Support  Wireless 3G/4G – bandwidth for rich media  Security – access (VPN) and authentication  Storage – media-rich content and dropbox for mobile devices  Cloud services – deployment of apps  Mobile device management – remote diagnosis, configuration, inventory, provisioning and support  Electrical – quick charge stations for mobile devices

Balancing Organizational Efficiency and Personal Productivity

Components of a Mobile Strategy  Guiding principles – vision, values and goals  Policy/enforcement – security, privacy, appropriate use, device/app ownership  Devices/services – platforms, wireless service,  Provision/support – setup, configure, activate, manage, help desk, service levels  ICT Infrastructure – platforms, applications, bandwidth, security  Funding – operating budget, grants

Mobile Technology Strategy  Articulate college’s philosophy and use of mobile technology  Develop security/privacy policies that don’t restrict innovation and use  Plan for personally-owned devices on campus  Use the Internet and social networks to facilitate relationships and communications  Pilot mobile projects to determine levels of security and support Source: The future of mobile computing, Dell CIO insight Series, 2011

Mobile Technology Strategy  Link user technology strategy with college planning  Consider new technology to reduce the risk of data loss  Reconsider user stipends for mobile devices  Be aware that students are not connecting to the college – they live theirs lives “connected” and services should seek out students, not vice versa

Impact of Mobile Technology The future – assimilation? “Resistance is futile “ content/uploads/2010/09/1.png

Mobile Applications and Devices STEMTech 2011 CIO Summit October 2, 2011

Some Mobile Statistics “5 billion people will be directly touched by mobile devices and networks by 2015” -- Source: Yankee Group Research, 2011 Earth’s Population Today: almost 7 billion people

Mobile Device Statistics Mobile Computing is the Largest Computing Shift Ever Source: Yankee Group Research, 2011

Mobile Device Statistics

Smart Phone Market Statistics

Smart Phone Statistics

Mobile Web Review Pros Cost and ease of development Compatibility with the most devices Control of the development and delivery process Best match with current web developer skill sets, allowing for high levels of reuse in terms of training and code base. Cons Mobile Web applications cannot use the local device hardware, such as local storage, cameras, accelerometers, and other hardware specific features. Mobile Web is not as “Cool” Applications are not typically as easy to use, or as “polished” as device specific applications. Cannot be run in an offline capacity Often perform more slowly due to reliance on the network connection of the device

Mobile Web Uses Suggested Uses: Informational tools Service tools Commerce tools Non-Recommended Uses: Games Simulations Offline Uses Anything that needs to execute code locally or access the hardware directly Strategic Considerations: Mobile Web Applications are the easiest way to enter the mobile ecosystem and leverage currently existing technologies, skill sets and reuse existing application development efforts This methodology would allow the easiest path to deploy numerous services and tools to the largest number of end users in the shortest period of time

Device Specific App Review Pros Direct monetization of the application through an app store Built in national level marketing such as Android or iPhone recognition or “Halo” effect Device Specific applications typically have the best user interfaces and usability Access to the local features of the devices such as storage, camera, and other device specific hardware Cons Cost of development is higher than Mobile Web Buggy software is harder to fix as it relies on the user to download updates There can be multiple versions of device OS’s in production further increasing the number of delivery platforms that need to be supported Reliance on externally controlled app stores for delivery to devices. App Store may include a one-time or annual fee and may have approval process before apps may be published Applications can get lost in the Application stores with many thousands of other offerings

Device Specific App Uses Suggested Uses: Games Simulations Anything that relies on using the device specific hardware, such as the camera or GPS based services Anything that must run offline Media driven commerce (music, video, e-readers …etc) Non-Recommended Uses: General Information Simple Services Traditional e-Commerce (Non media) Strategic Considerations: The device specific applications do have more features and potentially better interfaces, but the value of the additional cost should be considered. Mobile ecosystems (Android, iOS, Blackberry) should be evaluated to find the right fit for your business goals. Market Penetration, Monetization, Users Needs, Market Appeal …etc. Tools like Appcelerator might ease the burden of developing for multiple platforms.

Sinclair’s Mobile Offerings For Students: People Directory(4) College News & Events(5) General Campus Info(6) Sinclair FAQ’s Schedule Planner(2) Program Viewer(3) SCC Whiteboard Current Schedule*(1) Current Booklist* My Advising Plan* Magic Helpdesk* For Employees: Bookstore/Student Assistance App* * Requires Authentication (#) Student Indicated Importance on Survey

Mobile Development 5 Options: 1.Native Application Development 2.Mobile Application Platform Middleware 3.Mobile Pre-built Applications & Systems 4.Outsourced Mobile Application Development 5.Mobile Web

Native Application Development Pros: Complete control over application Designed exactly to requirements Cons: Expensive Multiple devices and OS’s to support Slower to market Infrequent releases Overwhelming maintenance

Mobile Application Platform Middleware Pros: Rapid application development Develop once (devices supported via middleware) Cons: Some developer learning curve Costs Backend system integrations may be difficult Examples: Pyxis, Appcelerator

Mobile Pre-built Applications and Systems Pros: Less expensive Applications and integrations already built Multiple devices supported via middleware Cons: Less flexibility Customizations may be more difficult Examples: Blackboard Mobile, SunGard Mobile Connection

Outsourced Mobile Application Development Pros: Build to exact specifications Little to no in-house development needed Cons: Expensive Vendor dependency for changes, improvements Little control post-release Examples: MobileZapp

Mobile Web

Pros: Device independent (uses browser) Develop once Can use some native device functions HTML 5 Cons: Longer initial development time More limited native device integrations (but improving) Examples: Sinclair Mobile

Mobile Development Process Valencia Step 1 Extensive review of all options (5) and tools/vendors – Including demos and some pilot testing

Options, Tools and Vendor Review

Mobile Development Process Valencia Step 2 (ongoing) Review of research re: content/use Review of other college/university apps Student, Faculty & Staff input

Mobile Development Process Valencia Step 3 Initial Tool Decision (and internal pilot) SunGard Mobile Connection Software Cost (free) Technology (uses same technology that Banner next release will be using) Built in integration with Banner ERP system Pre-built Applications User support community

Mobile Development Process Valencia Step 4 (Fall 2011) Review/feedback with MAG (Mobile Advisory Group) Now considering “mobile web” option in parallel Step 5 (Fall 2011/Spring 2012) Initial silent rollout – Android, Iphone/Ipod/Ipad Step 6 (Fall 2011/Spring 2012) Feedback and review Step 7 (Spring/Summer 2012) Marketing Announcement and Final Rollout (including Blackberry)

Valencia’s Mobile Application (so far)

Questions? Contact Information: Ken Moore Senior Vice President & CIO Sinclair Community College Bill White Chief Information Officer Valencia College

Resources Sæterås, John. "Mobile Web vs. Native Apps. Revisited." mobiletech 9 April 2010: n. pag. Web. 12 Jul Covert, Adrian. "What Makes The Five Smartphone Platforms Different." Gizmodo 18 March 2009: n. pag. Web. 12 Jul King, Michael. "Magic Quadrant for Mobile Consumer Application Platforms." Gartner G (2009): n. pag. Web. 2 Jul Jones, Nick. "What the CIO Needs to Know About Mobile-App Stores and Ecosystems." Gartner G (2009): n. pag. Web. 2 Jul Jones, Nick. "Cross-Platform Mobile Application Development Tools: Interest and Capability Expected to Grow." Gartner G (2010): n. pag. Web. 2 Jul Basso, Monica. "Social Trends Are Influencing the Adoption of Mobile and Web Technology." Gartner G (2009): n. pag. Web. 2 Jul Redman, Philip. "Hype Cycle for Wireless Devices, Software and Services, 2009." Gartner G (2009): n. pag. Web. 2 Jul Clark, William. "Critical Capabilities for Mobile Enterprise Application Platforms." Gartner G (2009): n. pag. Web. 2 Jul King, Michael. "Mobile Applications for Your Customers: Remain Calm and Know the Risks." Gartner G (2009): n. pag. Web. 2 Jul Jones, Nick. "The Case for and Against Device-Specific Mobile Applications." Gartner G (2008): n. pag. Web. 2 Jul Shen, Sandy. "Hype Cycle for Consumer Mobile Applications, 2009." Gartner G (2009): n. pag. Web. 2 Jul Jones, Nick. "Ten Mobile Technologies to Watch in 2010 and 2011." Gartner G (2010): n. pag. Web. 2 Jul MacManus, Richard. "Mobile App or Browser-Based Site? Report Says The Browser Will Win on Mobile." Read Write Web 2 Feb 2010: n. pag. Web. 1 Jul Cameron, Chris. "Will Mobile Web Apps Eventually Replace Native Apps?." Read Write Web 5 Jul 2010: n. pag. Web. 2 Jul Nakao, Kevin. "Why You May Not Need a Mobile App." Mashable Jun 2010: n. pag. Web. 2 Jul

Value & Opportunities of Mobile Devices Todd W. Jorns Senior Director for Education Technology Illinois Community College Board

Facts 285 million of the 308 million people living in the U.S. have cell phones 41% of the global population carry mobile phones (6.3 billion). More people in India have access to cell phones than toilets. “Nomophobia” is the fear of being out of mobile contact. saulnier.typepad.com/learning_tech nology/2010/10/mobile-learning

Facts Students spend an average of 7.5 hours per day on smart phones, computers, televisions or other electronic devices. Teenagers and high school students use mobile devices more than 18+ year olds. Mobile is not a fad and is not going to die out. Mobile will become more diverse and innovative.

Facts In 2009, 32% of Americans had used a cell phone or smartphone to access the internet – – Instant messaging – Seeking information Increase of 33% from % increase in using mobile devices to access the internet Northern Illinois University - Spectrum

Student Expectations Reliable, robust internet access on campus. Better mobile accessible websites & applications. Mobile access to online classes. Mobile access for registration, payments and dropping classes. Mobile access for library services. Mobile access for campus news, events, notifications, directory, course info, etc. Other Expectations?

Faculty Expectations Preparation (boot up, battery life, etc.) Distraction or Enhancement (AUPs) Student Attention (hiding behind notebooks) File Sharing (plagiarism) Group Work/Collaboration (what’s acceptable) All Students are Comfortable with Technology Other Expectations? 8/studentExpectations

Faculty Uses Taking Attendance Collecting Data Reading Scholarly Articles Recording Notes Using Textbook Tools Planning Lectures Other Faculty Uses? Staff/Administrator Uses? The Chronicle of Higher Education

Future Expectations Transformation from Consumption devices to Production devices. Engage multiple senses (text, images, sounds). Capture real world material based on concepts being taught in class each week. Students demand for interactive mobile learning classroom activities will increase. Campus-wide mobile learning committee. Accessibility Issues - screen readers, etc.

Mobile Web Apps Survey Does your institution have a Mobile Application for student use? (30/31) – Yes = 30% – No = 70% Does your institution have a Mobile Application for faculty and staff use? (29/31) – Yes = 24.1% – No = 75.9% Illinois Community College Board – Fall 2011

Mobile Web Apps Survey If so, which platform does your Mobile Application(s) support? (10/31) – iOS = 0% – DROID = 0% – Both = 100% Did internal staff create the Mobile Application(s)? (16/31) – Yes = 12.5% – No = 87.5% Illinois Community College Board – Fall 2011

Mobile Web Apps Survey Which functions does your Mobile Application Support? (11/31) – Register for Classes = 18.2% – Drop/Add Classes = 18.2% – Make a Payment = 18.2% – Access LMS Content (online classes) = 45.5% – View Grades = 36.4% – Receive Campus Announcements = 63.6% – Campus Map Using GPS = 54.5% – Other responses (news, events, phone #, course info) Illinois Community College Board – Fall 2011

Challenges for Deployment Need for skilled developers Faculty fluency and interest Funding Platform decisions Lack of common devices Student opinion of devices Digital divide and access to devices The Chronicle of Higher Education

Challenges for Deployment Unrealistic expectations – Students – Faculty – Administrators Technology support Technology keeps changing Students’ technology skill level The Chronicle of Higher Education

Mobile Web Sites Demand for mobile web sites is increasing exponentially Similar to colleges & universities websites back in the 1990s More than making your current website look pretty on mobile devices Compatible with multiple platforms Research your audience(s) mobile-higher-ed-web.html

Roanoke College – Virginia Tech – West Virginia University – mobile-higher-ed-web.html Mobile Website Examples

Adelphi University – MIT – Ohio State University – Oxford University – mobile-higher-ed-web.html

CIO Summit Resources Go to Agenda PowerPoint Presentations Mobile Website Examples Check out the rest of website’s features and topics at your leisure. All documents, spreadsheets and presentations are free for everyone to use.