August 12, 2005© Infosys Technologies Limited
Systems Integration Practice Muralikrishna K. Vice President – Systems Integration
August 12, 2005© Infosys Technologies Limited Safe Harbor Certain statements made in this Analyst Meet concerning our future growth prospects are forward- looking statements, which involve a number of risks and uncertainties that could cause actual results to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding fluctuations in earnings, our ability to manage growth, intense competition in IT services including those factors which may affect our cost advantage, wage increases in India, our ability to attract and retain highly skilled professionals, time and cost overruns on fixed-price, fixed-time frame contracts, client concentration, restrictions on immigration, industry segment concentration, our ability to manage our international operations, reduced demand for technology in our key focus areas, disruptions in telecommunication networks or system failures, our ability to successfully complete and integrate potential acquisitions, liability for damages on our service contracts, the success of the companies in which Infosys has made strategic investments, withdrawal of governmental fiscal incentives, political instability and regional conflicts, legal restrictions on raising capital or acquiring companies outside India, and unauthorized use of our intellectual property and general economic conditions affecting our industry. Additional risks that could affect our future operating results are more fully described in our United States Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2005 and quarterly report on Form 6-K for the quarter ended June 30, These filings are available at Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the company's filings with the Securities and Exchange Commission and our reports to shareholders. The company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the company. Slide 2
August 12, 2005© Infosys Technologies Limited SI – The strategic hedge against the continuous pressure on delivering value in the industry Derive higher-value from offering Productized Solutions Create higher-value beach-head in high- value technical consulting Expand footprint by expanding end-to-end services and innovative pricing models
August 12, 2005© Infosys Technologies Limited Systems Integration group at Infosys ParametersAchievement LTM June 05 revenues$ m Employees650 Delivery Locations Bangalore, Hyderabad, Chennai and Pune Onsite – Offshore Mix45 : 55 2 year CAGR241% Resources SI Enablement Program defined for skill development & professional growth More than 33% staff with 7+ years of experience More than 60% staff with professional certification Customers Solutions & single-window approach increased client mind-share Solution approach gives an opportunity to experience the project ahead. Resulting… New client acquisition - 8 new accounts added thru SI services/solutions in FY06 Q1 Significant follow-on revenue opportunities for Custom development, migrations & managed services
August 12, 2005© Infosys Technologies Limited Our service offerings Service Offering IT Strategy Enterprise Architecture Advisory Application Portfolio Simplification Legacy Modernization Performance Engineering Infrastructure & Security Consulting Catalytic IT Data warehouse / Business Intelligence Solution Stacks Enterprise Identity Management (IDM) Enterprise Information Portal Enterprise Mobility Accelerate Deployment & Migration Infrastructure Operational Efficiency (IOE) Enterprise Content Management (ECM) Business Continuity Planning & Disaster recovery
August 12, 2005© Infosys Technologies Limited Differentiators... Customizable Solutions Solution tailored for specific client need Highly scalable and repeatable solution Leveraging technology center of excellence Automation Delivery leverages in-house built proprietary tool sets integrated with third party tools End-to-end solution capability Robust Framework & Processes Proven processes and frameworks to optimize the program lifecycle Leverages industry frameworks like Microsoft Solutions Framework (MSF) and The Open Group Architecture Framework (TOGAF) Solution specific training / certification Go-to-market alliances Brings unique combination of platform expertise and Infosys multi- platform & execution skills Effectively engage with partners to increase opportunity conversion ratio Strategic Partnerships Global Deployment Center Scalability to serve any geography Leverage various time zones to deploy remotely and achieve higher productivity, efficiency and advantage
August 12, 2005© Infosys Technologies Limited Challenges and Strategies Challenges Continuously positioning solution-specific expertise Competing with product vendor professional services group Rapid subsuming of solution features into future product versions Narrow window of opportunity for solution innovation results in commoditization Competition from local service vendors & large product vendors Strategies Solutions approach, and continue to evolve with emerging trends Innovative pricing models, e.g. unit level pricing model Field level relationship with alliance account teams Investing in organic growth with solution specific certification
August 12, 2005© Infosys Technologies Limited Case Study 1: Technology Refresh (Accelerate) Client Background The client is a leading bank and financial services provider in North America serving consumer, small businesses, corporate and institutional markets. The client had banking centers across the nation and was the main customer-facing channel for banking transactions. Business Drivers OS/2 no more supported by IBM Standardized Operating environment across Banking centers Hardware standardization Stable environments for customer facing channels Efficient Collaboration channels Refresh Program Statistics : Infosys successfully migrated… Banking centers – 4100 sites (1700 more sites planned) Servers – 4200 servers (1800 more servers to be migrated) Workstations – (16500 more workstations to be migrated) Peripherals: (network printers, Check readers, Validators) Technology Platforms : Windows 2000, Windows XP Tools: Visual C++, Visual Basic, PERL, VB Script Customized utilities: Deployment Dashboard, Issue Tracker Automated Server Setup
August 12, 2005© Infosys Technologies Limited Case Study 2 : Enterprise wide Portal & Identity Management implementation - Large Utility company Value / Capability Low High Progression is not linear as initiatives are in parallel 2006 ARCH - Base Common Portal Architecture Framework - Portal, Identity Management, EAI, Mobility Establish Governance Enhanced and Integrated B2C portals Common B2B Portal ARCH - Adv Common Portal Arch Framework - BI Tools, Collaboration & KM Tools, Portal Analytics, Delegated Admin… Advanced Process Automation, Integration, and Services B2E Improvement – New Employee Portal End to End SI Services Program Management Architecture User experience design Implementation Capacity planning Governance and Process models for Portals / IdM OCM Total size till date -$ 4.5 M -Peak team size of year and 8 months Base Architecture and B2E Functionality
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