1 XXXIX CONGRESO NACIONAL E INTERNNACIONAL DE SEGURIDAD 27 AT 31 DE Octubre 2003 World Trade Centre, Cd. De Mexico Resultados de las relaciones comerciales de colaboración entre México y Canadá en cuanto a higiene y seguridad – áreas de oportunidad higiene y seguridad – áreas de oportunidad Results of a Collaborative Relationship Between Mexico and Canada Relations in Dealing with Hygiene and Safety – Areas of Opportunity Ms. Maureen Shaw, President & CEO Industrial Accident Prevention Association (IAPA) Telephone: IAPA (4272)

2 "A World where risks are controlled because everyone believes suffering and loss are morally, socially and economically unacceptable." Un mundo donde los riesgos son controlados, debido a que todos creemos que el sufrimiento y perdida, son moralmente,socialmente y economicamente inacceptables

3 To improve the quality of life in workplaces and communities we serve by being an internationally recognized leader in providing effective programs, products and services for the prevention of injury and illness. Mejorar la calidad de vida en las areas de trabajo y en las comunidades que servimos, por ser internacionalmente reconocidos como lideres en proveer eficientemente, programas, productos y servicios, para prevenir lesiones y enfermedades.

 Consulting Services (High Impact Solutions, Integrated Management System that imbed workplace organizational health & quality)  Technical Services (Ergonomists, Engineers, Occupational Hygienists)  Training/Educational Services (Public, Custom In-house, Specialized, Internet, CD-Rom)  Products (more than 100 products)  Partnerships and alliances locally, nationally and internationally (e.g.: Canadian Manufacturers and Exporters, Centre Patronal de Santé et Sécurité du Travail du Quebec, IRSST, Canadian Foundry Assoc., Hong Kong Council, ILO, ISSA, WHO, PAHO, AMHSAC,DGSST-Mexico, Radiation Safety Institute)  Community-based programs through a network of 900 industry volunteers Formed 86 years ago by industrial leaders with the Canadian Manufacturers Association, we have evolved as a non- governmental, not-for-profit corporation to 225 professional staff with the following integrated menu of offerings:

Direccion General de Seguridad y Salud en el Trabajo Asociacon Mexican de Higiene y Seguridad, A.C. 5

 Information sharing  Products Programs and Services Development and Distribution  Conferences and Trade Shows  IAPA Proprietary Integrated Safety, Health and Environment Management System (IAPA IMS System)  Staff development  New Opportunities Asociacon Mexican de Higiene y Seguridad, A.C. Industrial Accident Prevention Association 6

 Information sharing  IAPA Proprietary Integrated Safety, Health and Environment Management System (IAPA IMS System)  Consulting and training  Collaboration in the dissemination of material  Workplace mentoring  Staff development Direccion General de Seguridad y Salud en el Trabajo Industrial Accident Prevention Association 7

8  Alliance for Cooperation signed in Mexico City November 8, 2002  May Delivery of a customized course on “The Importance of an Integrated Managed System Approach to Health, Safety, Quality and Environment”  May 2003 – Delivery of a customized course on “IAPA’s IMS System For Compliance to the SASST Program”  October 2003 participation at the DGSST Conference in Guadalajara  October 2003 – field visits and IMS presentations to assess the implementation of the SASST Accreditation Program

MEXICAN BEST PRACTICES  National Accreditation Program  National Regulatory Framework  Collaborative approach of institutions and organizations CANADIAN BEST PRACTICES  Link between business quality and health & safety  Health and Safety Management Systems  High Impact Consulting  Youth Initiatives  Integration of Occupational Health and Safety into education  Canadian Registered Safety Professional (CRSP)  Recognition Program

IAPA's Health and Safety Awards Start the Journey Towards Health & Safety Excellence IAPA’s Health and Safety Awards recognize progressive achievement in health and safety with three distinct honours: Achievement Award, Safety Award and our prestigious President’s Award. These awards have been developed with one goal in mind: to provide guidance and recognition to IAPA member firms in their quest towards occupational health and safety excellence. 10

IAPA’s Health and Safety Awards make significant milestones in their journey towards a systematic, dedicated approach to health and safety management. By meeting the requirements of these awards, they will not only maintain a proactive approach to achieving health and safety excellence, they will also ensure their health and safety initiatives address industry standards and the needs of their employees. How IAPA’S Firms Benefit 11

 Focus their health and safety improvement efforts on tangible goals  Use the program criteria to guide the development of their overall health and safety plan  Demonstrate their commitment to staff, their customers and their community  Celebrate their achievement by displaying their award in a place of prominence  Formally acknowledge employees for their efforts in helping earn the award  Become eligible for special pricing on many IAPA products  Receive recognition and publicity in IAPA publications, on IAPA’s web site and at IAPA events. IAPA firms derive numerous other important advantages from the program as well: 12

 Serve the needs of our employees, customers and stakeholders  Are effective for the prevention of injury and illness  Provide the very best value in terms of the services delivered and outcomes achieved for the costs incurred IAPA is committed to achieving the highest standards in providing programs, products and services that: To achieve these goals, IAPA has established an Excellence Program that adheres to the principles and direction of the National Quality Institute’s Canadian Quality Criteria and its companion Progressive Excellence Program

14  In the ‘Quality’ universe, a ‘Defect’ is a product or service that does not meet the customers’ requirements.  In the ‘Health and Safety’ universe, a ‘Defect’ results in injury, sickness or death of a worker.

15 THEY:  Can be prevented  Require a systematic approach integrated into the management system  Focus on continuous improvement in the workplace is a process not a program  Use similar (or the same) analytical and problem solving tools  Are intertwined

16 QUOTE FROM GUELPH HYDRO INC. “As CEO I want to be sure that employees go home each night to family and friends the same way they come to work in the morning. Safe operations contribute to the bottom line. Excellence in health and safety performance leads to improved productivity and lower costs. Time is not lost to injury, investigation processes and all the follow-up that results from an accident. I also believe that an organization that has a high level of health and safety awareness and performance is also an organization that is known for quality in its end products and customer service. That link is a positive contributor to the company’s profit margin ” Mr. J. A. MacKenzie, p.Eng. President and CEO

17 Investment in Quality Reduction in Health, Safety & Environmental Impact and Direct & Indirect Costs

18  In Ontario the compensation costs equal 2.6 billion dollars  Together if we include the indirect cost this equals 12 billion dollar drain on Ontario productivity and loss of competitive advantage  Direct and Indirect Loss to the Canadian Economy is estimated at about 30 billion dollars

No Surprise: High ‘Quality’ companies also have excellent health, safety and environment records For example: Companies such as North Atlantic is achieving both! 19

20 Over $300 million in capital improvements Improved community relations Improved safety statistics Reduced emissions by 80% and counting Improved reliability and safety of plant Received numerous awards from the business community (local, provincial, national) since 1999 One Companies experience:

21 Recordable Frequency reduced by 35% Lost Time Accident Frequency reduced by 44% Lost Time Severity reduced by 60.4% Dept. of Labor Directives reduced by 78% Stop Work Orders reduced by 75% Not stopping there!!

QUOTE FROM A BALDRIDGE WINNER “Management realized that the most important assets at the company were the employees. The decision was made to prioritize safety – the most important concern of the associates – as the first and most important measurement category, followed by internal customer satisfaction, quality and business performance. Since that time, accidents have decreased by 72%; lost time due to accidents has decreased by 85%; and lost work days have gone down by 87%. Customer satisfaction ratings are at 95% and growing, profits are up, and workers’ compensation costs have dropped from $92,000 to $13,000.” “How a Baldridge winner manages safety” By S.L. Smith 22

 Focus is on prevention not on after-the-fact fixes  Integration into the management system  ‘a way of doing business’  CIMS: Continuous Improvement Management System  Emphasis on business results  use many of the diagnostic, statistical and problem solving tools associated with ‘Quality’ programs IAPA’s Integrated Management System for Safety, Health and Environment 23

24

25 A Management System that provides for:  A single integrated approach that meets and / or exceeds the management system requirements of recognized international standards of safety, health and environment  Incorporates the characteristics & attributes of highly successful organizations to enable successful implementation

Traditional Approach  traditional approaches to training, auditing and providing information  deliver the “right” solutions  excellence of solutions  the client is responsible for making use of the consultant’s solutions High Impact Consultant  shape solutions that the client is ready, willing and able to absorb and implement  the client is a partner in developing solutions that work  help set the organizational conditions for success  excellence of solutions  client results  client ability to sustain improvement 26 Our Client Engagement Approach

1.Project goals are defined in terms of measurable improvements in client’s bottom line 2.The projects’ scope is determined by assessing what the client will be willing and able to absorb and implement 3.Projects are divided into steps to produce rapid results 4.The client and consultant work together as partners at every stage of the project 5.Consultants provide focused support to client teams, who take major responsibility for the project 6.Consultant time is highly leveraged: there is a short cycle time so that there is little investment before seeing a pay-off. 27

28 “People who share a common direction get where they are going more quickly.” - Harvey O. Bennett

29

30 Brazil Canad a Germany United States Portugal Spain Switzerland United Kingdom France

31 1.The OHS competencies associated with each step in the performance of a task must be integrated into the educational process for a given occupation. 2.Mastery of the required knowledge and recommended practices relating to OHS should be a focus of evaluation integrated into the educational process. 3.The education community should adopt exemplary OHS practices as well as policies and rules to ensure their implementation. 4.Material, equipment and facilities must satisfy the recognized occupational health and safety standards and rules.

The LifeQuilt provides a visual memorial to youth injured or killed at work. The symbolism of the LifeQuilt is a call to action to prevent the loss of our youth to workplace tragedies. 32

 Join the call, support the LifeQuilt by becoming a partner, sponsor & supporter  Use the LifeQuilt to galvanize workplaces, schools, communities  For more information:  Visit  Call IAPA at ext. 306 or  Call the Workers Health and Safety Centre at LIFEQUILT…Protect The Future Of Young People

34  Youth obtain pre-work lessons in occupational health and safety, qualify for a “passport” online and then receive a ‘safety resume’ which can be attached to their own resume to show that they have achieved a level of safety competency as they move from job to job.  5 year goal — 1M youth holding a Passport: 50,000 employers actively involved. Visit

35  Referrals to appropriate counseling  Support and assist families of workers who have suffered a fatal or very serious workplace injury of illness  Support through the workplace investigation and inquest process  A voice, to promote workplace injury prevention within their own community

36  Presentations to high school students  Focus on their rights and responsibilities in the workplace under the Occupational Health & Safety Act  Since 1995, IAPA has presented this program to 228,231 students Developed by WHSC/IAPA in partnership

37  Cross Canada Young Worker Health & Safety Advisory Forum intended to bring together Canadian youth to provide input and advice on the advancement of preventing injuries to Canadian young workers  AWCBC Forum 2003 to raise awareness of young worker issues with employers

38  The Ontario Ministry of Labour just launched that provides comprehensive information about health and safety issues as well as employment standards  CCOHS has launched a national website to provide youth access to health and safety information regardless of where they live and what exists in their jurisdiction  Canadian National Occupational Health & Safety website offering a list of links to a series of occupational health and safety resources for young workers

39  Introduction of health and safety into high school curriculum; grades 9 through 12  “Live Safe! Work Smart!” has matched the Ministry of Education curriculum requirements with customized health and safety resources

40  SmartRisk encourages people to think first  5 principles — Buckle Up; Drive Sober; Look First; Wear the Gear; Get Trained  Heroes is a high tech, emotionally-charged presentation delivered by a youth traveling road show

 Tasked to develop health and safety management concepts into the curriculum of schools of business and engineering Minerva is a Canadian not-for-profit organization that aims to introduce the concepts and principles of occupational health and safety into the curriculum of post- secondary schools, especially business and engineering. The ultimate goal is to prepare graduates for managing their organization’s health and safety program as they would manage their many business functions 41

“A World where risks are controlled because everyone believes suffering and loss are morally, socially and economically unacceptable.” Jennifer Quintal – Age 9 IAPA 207 Queens Quay West, Suite 550,Toronto, Ontario M5J 2Y3 Tel: (416) Fax: (416)

43 MUCHAS GRACIAS !! Industrial Accident Prevention Association “Working together to create a healthy and safe culture to live, work and play”