Supporting Knowledge Work Chapter 13 Information Systems Management In Practice 6E McNurlin & Sprague

2 Introduction Tacit Knowledge vs. Explicit Knowledge

3 Model for Managing Knowledge

4  Building Human Capital  Knowledge Creation and Capture  CASE EXAMPLE: Buckman Labs  Knowledge Absorption and Reuse  CASE EXAMPLE: BP

5 Model for Managing Knowledge  Building Human Capital  Knowledge Creation and Capture  CASE EXAMPLE: Buckman Labs  Knowledge Absorption and Reuse  CASE EXAMPLE: BP

6 Model for Managing Knowledge  Building Structural Capital  Knowledge Organization and Categorization  CASE EXAMPLE: A Pharmaceutical Company  CASE EXAMPLE: Skandia Future Centers

7 Model for Managing Knowledge  Building Structural Capital  Knowledge Organization and Categorization  CASE EXAMPLE: A Pharmaceutical Company  CASE EXAMPLE: Skandia Future Centers

8 Model for Managing Knowledge  Building Structural Capital  Knowledge Distribution and Access  CASE EXAMPLE: A U.S. Energy Company

9 Model for Managing Knowledge  Building Customer Capital  CASE EXAMPLE: A North American Bank

10 Culture of Knowledge Management  Behavioral Red Flags

11 Culture of Knowledge Management  A Good Knowledge Management System  CASE EXAMPLE: Partners Healthcare System

12 Intellectual Capital Issues  Value Issues  Usage Issues  Sharing Issues

13 Intellectual Capital Issues  Value Issues  Usage Issues  Sharing Issues

14 Intellectual Capital Issues  Value Issues  Usage Issues  Sharing Issues

15 Computer Ethics  Information Privacy  Intellectual Property Rights  Legal Jurisdiction  Online Contracting

16 Computer Ethics  Information Privacy  Intellectual Property Rights  Legal Jurisdiction  Online Contracting

17 Computer Ethics  Information Privacy  Intellectual Property Rights  Legal Jurisdiction  Online Contracting

18 Computer Ethics  Information Privacy  Intellectual Property Rights  Legal Jurisdiction  Online Contracting

19 Computer Ethics  Information Privacy  Intellectual Property Rights  Legal Jurisdiction  Online Contracting

20 Conclusion Delicate Balance of Ethical Issues

21 PART IV Discussion Case How Should Lego Protect Its Trademark, Operating System, and Applications?