COORDINATED RESEARCH SUPPORT SERVICES AT QUT, AUSTRALIA Martin Borchert Joseph Young CRICOS No J

The Authors Martin Borchert Associate Director, Library Services (Information Resources and Research Support) Dr Joseph Young Manager, High Performance Computing and Research (Information Technology Services)

Purpose The purpose of this presentation is to provide an overview of how QUT is developing a range of coordinated research support services. It builds upon and updates the presentation made by Judy Stokker, Director Library Services, QUT, in eResearch: access and support to university researchers. eResearch: access and support to university researchers

Organisational frameworks – structure Organisation structure of the Division of Technology, Information and Learning Support

Organisational frameworks – structure Organisation structure of QUT Library

Organisational frameworks – structure Organisation structure of ITS

Organisational frameworks – people Library Associate Director, Library Services (Information Resources and Research Support) eResearch Access Coordinator Research Support Librarian x 2 (ERA, training, bibliometrics, data management) Research Data Librarians x 2 (interviews, metadata) Integrated Literacies Coordinator (AIRS) AIRS Librarian (training) Liaison Librarians x 25 Digital Repository Manager Digital Repository Developer Web Coordinator (plus two developers) HPC (ITS) Manager, High Performance Computing Research Support Specialist x 10 Project staff ARCS x 1 ITS Infrastructure Services staff

Organisational frameworks – people Division of Research and Commercialisation Office of the Deputy Vice- Chancellor Deputy Vice Chancellor Office of Commercial Services Consultancy and commercial research Continuing professional education International projects CRC and Research Infrastructure Legal Services Office of Research Research development (grants office) Research Ethics Research data and platform Research budgets, finance, administration Research Students Centre For future students Research and development courses RHD student training Research support services Scholarships Business and industry outreach

Organisational frameworks – collaborations QUT Blue Print University Research and Innovation Plan Divisional Strategic Plan Library Strategic Plan ITS Strategic Plan TILS Research Support Plan TILS Research Support Plan 2007 eResearch Action Plan

Organisational frameworks – plans University Research and Innovation Committee eResearch Working Party TILS Research Support Committee Research Data Management Project Steering Committee Library Research Support Group Faculty Liaison Teams Transformation of Scholarly Communication TILS Research Support Staff Skills Group Researchers Skills Group

Organisational frameworks – assurance Project Management Body of Knowledge (PMBOK and Project Management Office

Organisational frameworks – assurance Information Technology Infrastructure Library (ITIL) service catalogue

Bringing Library and High Performance Computing (HPC) research support information together Awareness and skills training Research Support web site

Awareness and skills training Seminars, workshops.... IFN001 Advanced Information Retrieval Skills EndNote training Publication strategies Collaboration tools Measuring impact Using patent information Research and copyright Techwatch – researchers Managing research data Information searching IFN001 Advanced Information Retrieval Skills EndNote training Publication strategies Collaboration tools Measuring impact Using patent information Research and copyright Techwatch – researchers Managing research data Information searching The Library and HPC are providing a range of programs Bibliometrics HPC services overview Intro to qualitative methods SPSS statistical software KeySurvey online surveys Nvivo qualitative software Leximancer text analysis Making Connections – innovation in research at QUT Bibliometrics HPC services overview Intro to qualitative methods SPSS statistical software KeySurvey online surveys Nvivo qualitative software Leximancer text analysis Making Connections – innovation in research at QUT

Awareness and skills training Seminars, workshops.... AIRS Online

Awareness and skills training Seminars, workshops....

Research data management Policy and guidelines QUT has developed policy and guidelines for data management, including and mandate! D/2.8 Management of research data Guidelines for the Management of Research Data at QUT Data Management Checklist Australian Code for the Responsible Conduct of Research

Research data management Australian National Data Service (ANDS) Register my data service Identify my data service Register my data service Identify my data service ANDS is funded from NCRIS – National Collaborative Research Infrastructure Service

Research data management Identifying, describing, storing, sharing and reusing QUT’ s research datasets Data Librarians identifying and describing datasets Automating the capture of large and key datasets Developing infrastructure to connect and populate Research Data Australia (with Griffith) QUT Research data repository and storage Data Management Guidelines Data Management Guidelines es/researchsupport/datamanage/pl anning.jsp Data Librarians identifying and describing datasets Automating the capture of large and key datasets Developing infrastructure to connect and populate Research Data Australia (with Griffith) QUT Research data repository and storage Data Management Guidelines Data Management Guidelines es/researchsupport/datamanage/pl anning.jsp There is evidence that making research datasets available, increases the citation count of related published papers QUT is partnering with the Australian National Data Service (ANDS), Monash University and Griffith University

Research data management ANDS Seeding the Commons Project QUT has completed interviews with researchers on 570 research activities Research activities / Data collectionsQuantity Data collections already identified available via open access online 19 Data collections identified and mediated access possible 39 Datasets identified but not yet complete / in a format suitable for sharing 85 Research activities for which data is not sharable 289 Research activities with no data109 Research activities interviewed, but data collection not yet classified 37 Research activities not yet interviewed51 Researchers no longer at QUT unable to discuss 64 Current status of research activities / research data collections following research data interviews

Research data management Sharing and reusing research metadata records and datasets QUT’s research data management repository for metadata records and datasets and links to datasets (distributed model) Not yet ready to use: The EStore mass storage.....

Research data management Describing QUT’ s research datasets Research Data Australia uses a range of records describing collection, party, activity, service. QUT will need to develop metadata records. Ellen Thompson and Craig Milne are QUT’s data librarians who are contacting and interviewing QUT researchers to describe our Datasets from category 1 ARC and NHMRC research grants.

Research data management Data capture project Identify machine generated datasets that are unique, or of significant interest Identify and describe the datasets Develop software to interface the machine Start data feed to Research Data Australia Colleen Nelson and other QUT researchers Identify machine generated datasets that are unique, or of significant interest Identify and describe the datasets Develop software to interface the machine Start data feed to Research Data Australia Colleen Nelson and other QUT researchers QUT and ANDS are developing a proposal to automatically capture machine generated metadata to contribute to Research Data Australia.

Research data management Australian Research Collaboration Service (ARCS) ARCS data fabric ARCS Grid using GRISU ARCS OPeNDAP Digital Library EVO videoconferencing ARCS data fabric ARCS Grid using GRISU ARCS OPeNDAP Digital Library EVO videoconferencing ARCS is also funded by NCRIS. Its purpose is to develop collaboration services, including network infrastructure.

Supporting open access publishing Increasing visibility and citations BioMedCentral (BMC) Public Library of Science (PLoS) Hindawi BioMedCentral (BMC) Public Library of Science (PLoS) Hindawi QUT Library will pay your authors’ publication fees to have your research published in the peer reviewed journals from the following open access publishers:

Supporting open access publishing QUT ePrints Increasing visibility and citations QUT ePrints provides 23,000 records and 13,000 fulltext files. Indexed by Google, Google Scholar, Scirus, Scientific Commons and Australian Research Online Evidence that open access improves the citation count of your published versions QUT ePrints provides 23,000 records and 13,000 fulltext files. Indexed by Google, Google Scholar, Scirus, Scientific Commons and Australian Research Online Evidence that open access improves the citation count of your published versions Making QUT’s peer reviewed research outputs available to the world via open access QUT ePrints is ranked 22 / 666 and the top Australian repository by “Webometrics”

Bibliometrics citations and ranking services Measuring impact Citation services – Scopus – Web of Science – Google Scholar – QUT ePrints Journal rankings – ERA ranked lists – Journal analyzer (Scopus) – JCR Additional verification – Ulrichs – PaperFirst – ProceedingsFirst Citation services – Scopus – Web of Science – Google Scholar – QUT ePrints Journal rankings – ERA ranked lists – Journal analyzer (Scopus) – JCR Additional verification – Ulrichs – PaperFirst – ProceedingsFirst Developing a strategy to provide faculty and institute level reports annually developing a concept for a citation reporting service.

Library databases Accessing the world’s literature databases accessible from on and off campus.

Library databases Quick Find.... The new generation library database access Cross-search hundreds of library database at the same time.

Library databases Quick Find.... The new generation library database access Cross-search hundreds of library database at the same time.

Online collaboration Communicate with your peers around QUT, Australia, the world Enabling Virtual Organisations (EVO) videoconferencing software Skype Access Grid Enabling Virtual Organisations (EVO) videoconferencing software Skype Access Grid eResearch means collaborating with others to bring people, content and ideas together in new ways QUT is partnering with the Australian Research Collaboration Service (ARCS) to bring you EVO.

Online survey system – WorldApp Key Survey QUT account Advice Training Support QUT account Advice Training Support Personalised consultancy service available to researchers and research students

Data analysis Working with large and complex datasets Quantitative analysis Qualitative analysis Quantitative analysis Qualitative analysis Data design Data mining Machine learning algorithms Statistical analysis and statistical software Survey methodology and methods Qualitative tools including NVivo and Leximancer Personalised consultancy service available to researchers and research students

High performance computing facility Working with large datasets Computational cluster Large memory system Simulations Data storage Hybrid / heterogeneous computation – Field-programmable gate array – Graphics processing unit Computational cluster Large memory system Simulations Data storage Hybrid / heterogeneous computation – Field-programmable gate array – Graphics processing unit Personalised consultancy service available to researchers and research students

Programming support Working with large and complex datasets Code optimisation Parallelisation Advice Code optimisation Parallelisation Advice Personalised consultancy service available to researchers and research students

Data visualisation facilty Working with large and complex datasets Advanced workstations 3D visualisation capabilityies 3D digitisation Advanced workstations 3D visualisation capabilityies 3D digitisation Personalised consultancy service available to researchers and research students

Optiportal / Optiputer / Visualisation Wall View large images at full resolution View large complex 3D models It’s new! View large images at full resolution View large complex 3D models It’s new! Personalised consultancy service available to researchers and research students Features: a scalable tiled, LCD display a graphics processing unit cluster 46 gigapixels

Issues and moving forward Project resources vs operationalising Realignment of resources, but from where? Skilling our research support staff University professional staff vs academic staff ratio Coordination of research support services across Library, HPC and Research Student Centre in particular Research data storage (sustainable business model) END Project resources vs operationalising Realignment of resources, but from where? Skilling our research support staff University professional staff vs academic staff ratio Coordination of research support services across Library, HPC and Research Student Centre in particular Research data storage (sustainable business model) END TILS has a 3 year Research Support Services development plan