Large Account Reseller Update Microsoft for Partners Roadshow November 2005

Large Account Reseller Update Microsoft for Partners Roadshow November 2005 Software Assurance Value For The Enterprise Microsoft customer commitment –Product roadmap, security, deployment Software Lifecycle Management Software Assurance Roadmap Software Assurance – Extending the Value for your organization and your IT teams

Large Account Reseller Update Microsoft for Partners Roadshow November 2005 Our Commitment Over $6B in Research and Development spent this year to improve our product offerings and a commitment to help customers get the most out of their software. Security and Scalability through: Integrated innovation coordination of software products in a way that makes entire systems work together better Trustworthy computing helping to ensure a safe and reliable computing experience that is both expected and assumed (Security, Privacy, Reliability, and Business Integrity) Desktop deployment realize reliability and productivity advantages on a current desktop platform (deployment investments, partner ecosystem) A maintenance program reinforces our investment in delivering benefits that work the way an organization does including new technology, support services, deployment planning, and a comprehensive set of resources such as training.

Large Account Reseller Update Microsoft for Partners Roadshow November 2005 Software Maintenance Total Value. A maintenance program that can be purchased at the time of your agreement, but is available to you over three years. A program that far exceeds the traditional upgrade and support contracts available in the industry. A manageable and cost-effective way to take advantage of Microsoft product upgrades during the term of the agreement. An integrated set of support services, deployment tools, and training resources that provides business value and reduce costs.

Large Account Reseller Update Microsoft for Partners Roadshow November 2005 Evolving to Meet Customer Needs March 2006 Launched a competitive traditional maintenance offer including Spread Payments and New Version Rights with a vision for future value 2001 Announcing new benefits to address value and satisfaction feedback and differentiate the maintenance offer. Training, Support, Home Use, EPP, eLearning, TechNet, WinPE, CER, Disaster Recovery, ESLP September 2003 Incremental Value Major enhancements focus on customer value with biggest software release on horizon

Large Account Reseller Update Microsoft for Partners Roadshow November 2005 What’s Enhanced or New Eligibility: For every Windows client license covered under Software Assurance, you are entitled to one Virtual PC Express license. Eligibility: All Software Assurance customers receive unlimited web support and 24x7 business critical phone support is accrued based on server and desktop spend. 24x7 Business Critical Problem Resolution Support – Enhanced Stay connected with Microsoft for your support needs with unlimited web support for all Microsoft server products. Phone support covers all Microsoft Server products, Microsoft Windows, and Microsoft Office System. Windows Vista Enterprise - New Significantly lowers costs and improves efficiency of your IT resources in complex, global IT environments. It provides enhanced protection of sensitive data with Full Volume Encryption, legacy applications compatibility with Virtual PC Express, and integration of all Windows user interface languages into a single, worldwide disk image. Eligibility: For every Windows client license covered under Software Assurance, you are entitled to 1 Windows Vista upgrade license. Windows Vista Enterprise, Virtual PC Express - New Eases compatibility issues with legacy applications when migrating to the next platform; Early release of a Windows Vista Enterprise feature; Not available standalone after product launch (does not include Windows Vista as a host/guest, nor 64-bit support) Eligibility: For every Windows  XP license covered under Software Assurance, you are entitled to one Windows Fundamentals for Legacy PC license. Windows Fundamentals for Legacy PCs - New Windows Fundamentals for Legacy PCs is a Windows-based operating system solution designed for customers with legacy PCs, running legacy operating systems who are not in a position to purchase new hardware. This offering provides customers with the same security and manageability as Windows XP SP2 while providing a smooth migration path to the latest hardware and operating system. Eligibility: Customers receive between 1, 3, 5 or 10 days of services based on spend of Microsoft Office applications. Desktop Deployment Planning Services - New Select and Enterprise Agreement customers receive a one to 10 day desktop deployment planning service, based on Software Assurance spend for Office software, that helps customers identify the business value of upgrading Microsoft Office and Windows software and provides Microsoft prescriptive desktop deployment guidance to reduce risk and long-term cost.

Large Account Reseller Update Microsoft for Partners Roadshow November 2005 What’s Enhanced or New Information Work Solution Services – New for Small to Mid-Market Customers 1-3 day partner-managed workshops help IT teams learn how desktop applications help support deployment, security and infrastructure business goals like project prioritization or how to implement high-value projects in the IT environment to maintain or accelerate productivity. Eligibility: Customers activate their existing training vouchers and exchange for the selected workshops. Eligibility: Annual contract fees for products are included as part of the Software Assurance maintenance offer. 90-day enrollment is not required. Must have an Essential or Premier Service agreement to take advantage of this benefit. Extended Hotfix Support Services - Enhanced Annual fees are now included in the Software Assurance benefit and there is no requirement to sign-up within a 90-day period of a product transition to Extended Support. Extended Hotfix Support allows SA customers with Premier or Essential support agreements to enter into the EHSA as hotfix issues arise—increasing peace of mind and reducing support cost Microsoft Learning Training – Enhanced Voucher Limit for 30K or more desktops Select and Enterprise Agreement customers receive training vouchers for training on select courses from Microsoft Certified Partners for Learning Solutions (CPLSs), the premier authorized training channel for delivering learning products and services on Microsoft technology. Taking training from Microsoft CPLSs enables customers to prepare for deployment, enable smoother migration, and stay up to date with the latest Microsoft technologies, giving them the competitive advantage they need. Customers with 30,000 or more IW or Client licenses will receive an increased number of training vouchers, which can be used for additional training. This increase in the vouchers will facilitate better deployment, migration, and management of Microsoft technologies in large organizations. Eligibility: For every number of licenses purchased by product and licensing program option, customers can receive anywhere between 1 and 2,100 days of training per enrollment.

Large Account Reseller Update Microsoft for Partners Roadshow November 2005 New Version Rights Spread Payments New Technology: Windows Vista Enterprise Virtual PC Express Training (Extended for over 30K desktops) eLearning Home Use Program Employee Purchase Program Enterprise Source License Program New Benefit: Desktop Deployment Planning Services New Benefit: Information Work Solution Services Windows Pre-Installation Environment Enhanced: Extended Hotfix Support New Technology: Windows Fundamentals for Legacy PCs New Benefit: 24x7 Business Critical Support for Problem Resolution Support and Unlimited Web Support TechNet Plus – 2 Support Calls Per Year (6 Total) Get the most out of your software with benefits that work the way your people do at every phase of software management. Corporate Error Reporting Cold Server Backup for Disaster Recovery

Large Account Reseller Update Microsoft for Partners Roadshow November 2005 Customer’s Realize Value “The Microsoft Home Use Program is really a win-win. Our employees save money and are better able to work the way they want to, and the burden on our IT group is reduced.” Rhonda Carlson Corporate IT Manager CH2M HILL “When employees have the same, up-to-date Office software on their home PCs that they have on their office PCs, it minimizes their need to call our IT helpdesk when they’re working at home and have a problem or question about their software.” Brian Alexander Director Customer Support Fair Isaac Corporation “Our people were able to begin learning about Windows XP and Office 2003 even before we had the software deployed, so they could adopt it more easily once we rolled it out.” Paul Wilson IT Solutions Manager Tube Lines “Software Assurance has enabled us to implement a continuous, just-in-time training program that gives our workers the knowledge they need when they need it to accomplish their specific tasks.” Dr. Erik H. ten Winkel assistant director Grontmij Informatiemanagement

Large Account Reseller Update Microsoft for Partners Roadshow November 2005 Gartner Support Maintenance is Essential In September of 2003, Microsoft improved the value proposition of its Software Assurance (SA) maintenance offering. With these impending changes, it is poised to do so again. In addition, in November of 2004, Gartner made the following strategic planning assumption: By 2008, purchasing software maintenance will be mandatory (0.8 probability*). In light of these developments, organizations without SA should reassess the value proposition from a tactical perspective to determine if a change is warranted. *Gartner “Predicts 2005: IT Asset Management Adds Value, Lessens Risk”, A. Park et al, November 2004