© Prentice Hall CHAPTER 1 Managing IT in an E-World

© Prentice Hall INFORMATION TECHNOLOGY COMPUTER TECHNOLOGY (HARDWARE & SOFTWARE) COMPUTER TECHNOLOGY (HARDWARE & SOFTWARE) PROCESSING & STORING INFORMATION PROCESSING & STORING INFORMATION COMMUNICATION TECHNOLOGY COMMUNICATION TECHNOLOGY TRANSMITTING INFORMATION TRANSMITTING INFORMATION*

© Prentice Hall eWORLD ELECTRONIC WORLD ELECTRONIC WORLD USE OF WORLD WIDE WEB USE OF WORLD WIDE WEB CHANGED RULES FOR SUCCESSFUL BUSINESS CHANGED RULES FOR SUCCESSFUL BUSINESS KEY INDICATOR OF BUSINESS’ HEALTH KEY INDICATOR OF BUSINESS’ HEALTH*

© Prentice Hall INFORMATION SYSTEMS (IS) ORGANIZATION ORGANIZATIONAL DEPARTMENT OR UNIT ORGANIZATIONAL DEPARTMENT OR UNIT HAS PRIMARY RESPONSIBILITY FOR MANAGING INFORMATION TECHNOLOGY (IT) HAS PRIMARY RESPONSIBILITY FOR MANAGING INFORMATION TECHNOLOGY (IT)*

© Prentice Hall INFORMATION TECHNOLOGY IN AN eWORLD COMPUTER TECHNOLOGY: Portable technology COMPUTER TECHNOLOGY: Portable technology COMPUTER SOFTWARE: Software packages COMPUTER SOFTWARE: Software packages TELECOMMUNICATIONS/NETWORKING: Global, mobile reach TELECOMMUNICATIONS/NETWORKING: Global, mobile reach*

© Prentice Hall COMPETING IN AN eWORLD TRADITIONAL WAYS: TRADITIONAL WAYS: –COST: Low cost producer of good or service –DIFFERENTIATION: Enhancing perception of product or service –STRATEGIC INFORMATION SYSTEM (SIS): Sales information, just-in-time materials, better cash management*

© Prentice Hall COMPETING IN AN eWORLD NEW WAYS: USING IT CAPABILITIES OF INTERNET NEW WAYS: USING IT CAPABILITIES OF INTERNET –COST EFFICIENCIES –MASS CUSTOMIZATION –GLOBAL REACH*

© Prentice Hall WORKING IN AN eWORLD KNOWLEDGE WORKERS: Information & knowledge are raw materials, as well as product of their work KNOWLEDGE WORKERS: Information & knowledge are raw materials, as well as product of their work TELECOMMUTER: Workers located outside regular offices, “commute” via telecommunications lines TELECOMMUTER: Workers located outside regular offices, “commute” via telecommunications lines*

© Prentice Hall WORKING IN AN eWORLD TEAMWORK: Empowered groups able to solve problems, make operational decisions using computer tools such as , groupware TEAMWORK: Empowered groups able to solve problems, make operational decisions using computer tools such as , groupware ANYTIME, ANYWHERE ANYTIME, ANYWHERE ACROSS ORGANIZATIONAL BOUNDARIES ACROSS ORGANIZATIONAL BOUNDARIES VIRTUAL ORGANIZATIONS & FREE AGENTS: Temporary alliances between organizations & individuals. Free agent has special IT skills, works as independent contractor free from organizational politics VIRTUAL ORGANIZATIONS & FREE AGENTS: Temporary alliances between organizations & individuals. Free agent has special IT skills, works as independent contractor free from organizational politics*

© Prentice Hall WORKING IN AN eWORLD SOCIAL IMPACTS: JOBS: Computers cost-efficient, superior at analyzing data, add to manager’s abilities to make decisions JOBS: Computers cost-efficient, superior at analyzing data, add to manager’s abilities to make decisions INDIVIDUAL PRIVACY: Need to maintain privacy of employees, customers; requires education about policies and monitoring practices INDIVIDUAL PRIVACY: Need to maintain privacy of employees, customers; requires education about policies and monitoring practices*

© Prentice Hall WORKING IN AN eWORLD SOCIAL IMPACTS: POTENTIAL IMPACTS ON SOCIETY: POTENTIAL IMPACTS ON SOCIETY: –Low unemployment rates –Increased government tax surpluses –Increasing gap between “haves” & “have nots” –Internet has brought access to information & services to many –Better healthcare*

© Prentice Hall ROLE OF INFORMATION SYSTEMS ORGANIZATION FIVE ERAS: ACCOUNTING ERA ( s) ACCOUNTING ERA ( s) OPERATIONAL ERA (mid 1960s) OPERATIONAL ERA (mid 1960s) INFORMATION ERA (late 1970s-mid 1980s) INFORMATION ERA (late 1970s-mid 1980s) NETWORK ERA (mid 1980s on) NETWORK ERA (mid 1980s on) INTERNET ERA (mid 1990s on) INTERNET ERA (mid 1990s on)*

© Prentice Hall ROLE OF INFORMATION SYSTEMS ORGANIZATION MANAGING IT ASSETS: Technology, relationship, human assets. Assets capture, process, store, make available data to knowledge workers MANAGING IT ASSETS: Technology, relationship, human assets. Assets capture, process, store, make available data to knowledge workers IT MANAGEMENT ROLES: IT MANAGEMENT ROLES: – IT leaders (chief information officer). –Other IS managers (for IS activities such as data centers, new applications, planning, implementing IT solutions).*

© Prentice Hall ROLE OF INFORMATION SYSTEMS ORGANIZATION IT MANAGEMENT ROLES: IT MANAGEMENT ROLES: –Other IS professionals Programmers Software engineers Systems analysts Database developers Web developers Local area network administrators Technical support providers*

© Prentice Hall ROLE OF INFORMATION SYSTEMS ORGANIZATION BUSINESS MANAGER: User of IT to run business better. May serve as: BUSINESS MANAGER: User of IT to run business better. May serve as: –Member of IT steering committee –Sponsor or “owner” of new project –Process or functional expert on project team –Participant in planning, executing rollout of new application*

© Prentice Hall END-USER BOTH IS AND NON-IS SPECIALISTS BOTH IS AND NON-IS SPECIALISTS MUST BECOME IT-KNOWLEDGEABLE MUST BECOME IT-KNOWLEDGEABLE CAN BE MEMBERS OF IT PROJECT TEAMS CAN BE MEMBERS OF IT PROJECT TEAMS EVALUATE APPLICATIONS FROM END- USER PERSPECTIVE EVALUATE APPLICATIONS FROM END- USER PERSPECTIVE*

© Prentice Hall CHAPTER 1 Managing IT in an E-World