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2 Learning Outcomes Pada akhir pertemuan ini, diharapkan mahasiswa akan mampu : Mahasiswa dapat menunjukkan formulasi strategi dan tahapan dalam implementasi KM

3 Outline Materi Formulasi strategi KM Dampak intranet dan groupware pada KM Isu yang perlu untuk mendesain arsitektur KM Tahapan proyek dan hambatan

BackNextEndBackNextEnd 5-4 Copyright Prentice Hall, Manajemen Pengetahuan (lanjutan pert 7)

BackNextEndBackNextEnd 5-5 Copyright Prentice Hall, Second-Generation Knowledge Management Knowledge production Organizational knowledge Organizational knowledge Knowledge validation Knowledge integration Individual and group interaction Data/info acquisition Formulating new knowledge claims Initial codification Knowledge claim peer review Validation criteria Weighting of value in practice if new knowledge is applied Formal codification Knowledge sharing and transfer Teaching and training Operationalizing new knowledge Production of knowledge artifacts (IT, etc.) Experiential Feedback Loop

BackNextEndBackNextEnd 5-6 Copyright Prentice Hall, Technology Infrastructure for Knowledge Management IT as an enabler for knowledge management Information technologies that support knowledge transfer Determine what you want to be able to do. Design an architecture that will allow you to do this. Select the technologies that will accomplish your objectives best.

BackNextEndBackNextEnd 5-7 Copyright Prentice Hall, Technology Infrastructure for Knowledge Management IT as an enabler for knowledge management Information technologies that support knowledge transfer Intranet-based solutions

BackNextEndBackNextEnd 5-8 Copyright Prentice Hall, Technology Infrastructure for Knowledge Management IT as an enabler for knowledge management Information technologies that support knowledge transfer Intranet-based solutions Groupware, especially Lotus Notes

BackNextEndBackNextEnd 5-9 Copyright Prentice Hall, Technology Infrastructure for Knowledge Management IT as an enabler for knowledge management Information technologies that support knowledge transfer Intranet-based solutions Groupware, especially Lotus Notes Knowledge portals

BackNextEndBackNextEnd 5-10 Copyright Prentice Hall, Technology Infrastructure for Knowledge Management IT as an enabler for knowledge management Information technologies that support knowledge transfer Intranet-based solutions Groupware, especially Lotus Notes Knowledge portals Knowledge transfer and exchange

BackNextEndBackNextEnd 5-11 Copyright Prentice Hall, Technology Infrastructure for Knowledge Management Search and retrieval Databases Performance support Data analysis systems Artificial intelligence (AI) Intelligent-agents Visualization Knowledge management software

BackNextEndBackNextEnd 5-12 Copyright Prentice Hall, Knowledge Management Measuring the value of knowledge and knowledge management Barriers to internal transfer of knowledge Ignorance No absorptive capacity Lack of preexisting relationships Lack of motivation

BackNextEndBackNextEnd 5-13 Copyright Prentice Hall, Planning for Knowledge Management Responsibilities Ambition to succeed Expressiveness Responsiveness Leadership Articulateness Appreciation of others’ efforts Social skills Dependability A strong work ethic A vision for future growth Project strategy, scope, and budget

BackNextEndBackNextEnd 5-14 Copyright Prentice Hall, Model for Transferring Knowledge Management & Best Practices 1.The value proposition Customer intimacy Product to market excellence Operational excellence 2.The four enablers Culture Technology Infrastructure Measurement 3.The four-phase process Plan Design Implementation Scale-up

BackNextEndBackNextEnd 5-15 Copyright Prentice Hall, Defining an Enterprise Knowledge Management Architecture Knowledge infrastructure Functionality requirements Getting where you need to be Funding what you need Storing what you’ve found Tracking where you’ve been Providing support for using knowledge Technology Architecture The user interface Knowledge metamodel Knowledge map Knowledge repository Knowledge access tools

BackNextEndBackNextEnd 5-16 Copyright Prentice Hall, Summary Balanced score card approach Barriers to knowledge transfer Best practice Case-based reasoning Communities of practice Data mining Expert systems Explicit knowledge Intellectual capital Intelligent agents Intranet Key Terms: Knowledge management Knowledge transfer and exchange Performance Support Systems (PSS) Portal Second generation knowledge management (SGKM) Simulation software Tacit knowledge visualization

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