Virtually Yours The highlights and lowlights of Wesleyan University's experience providing live chat reference in a consortium of small academic libraries.

Slides:

Advertisements

Similar presentations

The Librarian is IM: Instant Messaging vs. Virtual Reference Software Ontario Library Association Conference Session 618 (February 1, 2007) Summarized.

Advertisements

Digital Reference: Collaborations, Big and Small Alice K. Kawakami Kay Deeney Shirley David MLGSCA Program Meeting Scottsdale, AZ December 11, 2002.

12 February 2014 QuestionPoint Update. Community Update: Institutions 2,100+ profiles/libraries/service points 1,500+ in 24/7 Reference Cooperative 24.

Chat Reference Consortium vs. Stand-alone Katherine Holvoet ULA/MPLA Annual Conference 2008.

Alan W. Aldrich I. D. Weeks Library University of South Dakota.

Big Data at the Desk: Data Visualization and Research for the Rest of Us! Jennifer Darragh Data Services and Sociology Librarian Sheridan Libraries Johns.

NextGen Reference: Single Service Points and Tiered Reference in Academic Libraries Jeff Lacy Lamar University

LiveHelp over the web: a Local Collaborative Approach Rachel Cheng University Librarian Eastern Michigan University Steve Bischof Resource Assessment &

Ask a Librarian FKCCTraining. (password=fkcc)

Ask a LibrarianTexting. Local (first box)  Check this box to help FKCC students:  Marked “Unavailable”: and/or Texting  Marked “Available”: Allows.

Building Effective Reference Services Roy Tennant.

Serving Patrons Where They Are: Virtual Reference at LC Diane Nester Kresh, Director Public Service Collections.

Information Commons: What’s the Ideal? Pamela H. Jureller and Inga H. Barnello Le Moyne College, Syracuse, NY Information Feud!

And Optional Tour of GCC’s High Tech Center 1.  Advice about how to start an Open Entry course and successfully finish  Brief introduction to HTC guidelines.

Task #2: In the post Main Library services environment, what services will be offered in the future and how will they be offered.

Denver, CO August 4-5, 2008 Reference Librarians Sharing Space with Information Technology Five ways to ensure success Susan P. Lieberthal Head, ILL and.

Linda McCann, Director, Library Services Bucks County Community College, Newtown, PA

Information Literacy Embedded in the Curriculum: A Collaborative Process or One way to spend your grant money Jennifer Groome, Reference Librarian Jack.

With Reference to the Service Desk Personal reflections on a project that was developed for a University Library in 2005 and why it didn’t go ahead.

State of the Library Technology1 Digital Reference at UCLA May 14, 2002.

Filling the Gap Between Vendor & User Practice Denise Troll Covey Associate University Librarian, Carnegie Mellon DLF Forum, November 2002.

Boston University Libraries 2007 Orientation – Collaborating for Success Welcome.

Library Instruction for All: Exploring Ways to Accommodate All Learning Styles in and out of the Classroom Vivienne Piroli Reference/Instruction Librarian.

Implementing an SMS-to- Service for Mobile Patrons.

Why We Need It In a Small Residential College The Plan The Reality What We Hope to Accomplish What We Have Learned So Far Unexpected Benefits Statistics.

Health Center Library Overview Evelyn Morgen, Director March 2007.

Introduction IT Department at CEU Contribution to carry out CEU’s mission with appropriate: -Information technology tools and services -Hardware and software.

ARL Library Assessment Conference, 2008 Using the READ Scale at the University at Albany/SUNY Jean McLaughlin Honors College/Assessment Librarian University.

Diane Steinbeiser Distance Learning Assessment Coordinator North Carolina Community College System NC3ADL 2010 Conference – Education on Demand Get Your.

WICHE (Western Interstate Commission for Higher Education) WCET – Western Cooperative for Educational Telecommunications – A national leader in helping.

Information Commons 8 March Institutional Objectives and the Information Commons UWF Strategic Plan: Goal 1 Promote programs and activities, and.

Introducing Suma: An open source tool to aid in assessment of reference services Joyce Chapman North Carolina State University Libraries RUSA MARS Hot.

Reference: What’s Happening in the New Millenium? “It only makes sense that since we spend hundreds of thousands of dollars making resources accessible.

The 9 th Annual Library Leadership Institute Case Study Disaster & Rebirth: Tomorrow’s Library Today Library Staffing By Azian Mohamad HamzahCHO Jinyoung.

Information Literacy Embedded in the Curriculum: A Collaborative Process or One way to spend your grant money Jenny Groome, Reference Librarian Jack Dougherty,

Ask A Librarian and QuestionPoint: Integrating Collaborative Digital Reference in the Real World (and in a really big library) Linda J. White Digital Project.

How to request a book from another library via I-Share.

How Students Virtually Approach the Library NELIG Annual Program 2013 Kendall Hobbs Reference/Instruction Librarian Wesleyan University

SANOG 10 Network Operations & Management This Presentation and related materials will be available at: ws.edu.isoc.org / Help Desk Services.

CLIU 21 Librarians' Consortium Meeting. Ask Here PA Fast facts: –24/7 live chat –Staffing –Free service for all residents of PA –70% of users K-12 during.

Distance Education Library Services Online Database Access Bethel College Library Updated July 16, 2009 Marilee Creelan, Distance Education Librarian.

Library Research Sources at UGA. UGA Libraries  Comprised of the Main library, Science library, Student Learning Center and Research Facilities  3.7.

Online Reference Academic Senate 2009 Counseling and Library Science Faculty Development Institute February 20-22, 2009 San Jose Marriott Phyllis Usina.

NCknows: Goals and Dreams. Goals This project will enable staff from public and academic libraries to cooperate in provision of virtual reference service.

Technical Orientation Summer Technical Orientation Session starts at 2:00 pm – We’ll be online shortly – Speaker test starts about 1:45 pm To ask.

Creating a Virtual School Drawing board to Implementation.

Supporting Part Time Faculty with Online Learning Presented by Beverly Hartford, Susan Learney, Michael Crawford Seneca College of Applied Arts & Technology.

Expanding VR Partnerships: the askON Pilot Project Sonny Banerjee and Diane Granfield, Ryerson University Adam Taves, York University TRY Libraries Conference,

Digital Reference Services in the Public Library Nancy O’Neill Santa Monica Public Library

If it’s not a virtual reference service then what is it? Well, it’s that, but a lot more too. Kimberly Feilmeyer, Bush Memorial Library Hamline University.

HOW I SURVIVED AIST2330 AND LEARNED TO LOVE SERVER ADMIN Fall 2015 Edition.

Ask a Librarian Live: Virtual Reference at the University of Saskatchewan Library Presenters: Vicky Duncan & Angie Gerrard.

Tuition & Fees Proposal Automated Services and Library Resources Fees John H. Frederick November 4, 2015.

Virtual Reference in CARL Libraries Susan Beatty Head Information Commons University of Calgary Library Peggy White Head Science & Technology Liaison Services.

VALE REFERENCE SERVICES COMMITTEE January 5 th, 2011.

Chat With a Librarian 24/7!

Logical Partnerships in the Learning Commons: the SLC at UGA Sheila Devaney GUGM 2005, Macon, Georgia.

A lesson from Web 2.0 for academic libraries Cody Hanson Coordinated Educational Services University of Minnesota Libraries.

A worldwide library cooperative OCLC Online Computer Library Center QuestionPoint and 24/7 Reference Update Vivien Cook Regional Account Manager OCLC PICA.

Information Technology Support Services Focusing on our customers 1.

Departing the Desk: Reference, Change and the Art of Letting Go Illinois Library Association Annual Conference 2011, Rosemont, Illinois Stephanie Davis-Kahl,

| Recession Relief Justine Shaffner, MLS Library Services Consultant - Public x140

From Paper to Bytes E-books in Academic Libraries Toni Raja-Hanhela Lapland University Consortium Library.

Good, Fast, and Cheap: The Pioneering Reference Chat Service at the University of North Texas Presented by Martha Tarlton and Donna Arnold Music Library.

Help Desk Services SANOG 10 Network Operations & Management This Presentation and related materials will be available at: ws.edu.isoc.org /

Why am I unable to connect and download transactions to Quicken?

Marvin Library Web Page

Web Development Standards

Data science online training.

3.4 Internet – Use of Internet

Presentation transcript:

Virtually Yours The highlights and lowlights of Wesleyan University's experience providing live chat reference in a consortium of small academic libraries _ Kendall Hobbs Reference/Instruction Librarian Wesleyan University Diane Klare Science Reference Librarian Wesleyan University

Why the Grant? Extend reference in time and space Measure cost, use, and success of online reference Collaboration: Wesleyan, Connecticut College, Smith, Wellesley, Vassar 1.5 FTE librarians + hardware/software

What We Learned We don’t like it, but patrons do Traffic mirrors in-person (time of day, week, semester) Most questions involve local issues Prominence on web site vs. Publicity Slow and expensive

Problems Technical –Browsers –“Pushing” and “Escorting” –Firewalls Procedures/Staff –Juggling at Ref Desk –“Who’s Calling?”

Should I Try This At Home? Cost –Money (hardware, software, ‘wetware’) –Time (training, staffing) Outsource? Collaboration? Cell Phones?