IT Jobs as a Profession By: Alex Talampas Jordan Boshers Brandon Ashbaugh Steven Davis Chris Boos

Helpdesk Coordinator Entry level (Tier 1) position First point of contact * Interpersonal skills Responsibilities Troubleshoots basic hardwareand software problems Answer calls to the Helpdesk, & walk-ups

Helpdesk Coordinator Education 2 year degree Certifications A+, N+, MCSE, CCNA Experience CallcenterPrevious helpdesk experience a plus Career path --> Network Admin--> Helpdesk Mgr

Helpdesk Manager Middle management position Business point of contactfor all helpdesk issues Responsibilities Ensure staff have thenecessary tools & training Ensure all issues are managed to resolution

Helpdesk Manager Education Four-year degree or equivalent work experience Certifications See Helpdesk Coordinator Experience Five years experience inIT support or customer svc Three years in management

Network Administrator Mid to Senior-Level of Technical / Network Staff (Tier 3) Roles will vary What is a Network Administrator in charge of? Deployment, configuration, maintenance and monitoring of active network equipment Overall health of the network

Network Administrator Maintenance of network facilities Maintenance of certain network servers Keeping the organization connected!

Qualifications / Experience Normally 2 years+ in field and 4 year degree o Start in Helpdesk Area (Tier 1) o Progress to Desktop / Network Tech (Tier 2) Many different certifications o Cisco CCNA o Cisco CCIP o Cisco CCNP o Cisco CCIE

Many Career Paths Tier 3 Positions Have Many Options / Careers o Other Options: System Admin, Database Admin, Security Admin, Web Admin Average Salary of $72,000/Yr.

Database Designer Entry level position Write, design, maintain, modify, and test DBMS Create system requirements Determine who as access to the data Set up and over see security for the database Fix glitches and other problems in the system

Work Paths PC support Web developer Software programmer Program analyst

DBA (Database Administrator) Mid level employee Make sure the database is up and running Work with database security Monitor database, tasks, performance, as well as database designers Fix databases

Work Paths Network management System developer Architect Project management May also choose to work freelance and work for many different smaller companies

Education Best 3 degrees o Software Engineering o Computer Science o Information Technology Can also have o Math degree o Computer engineering degree

Business Intelligence Divided up into 5 parts Administration Technology Data Integration Data Analysis and Design Business Analytics Leadership and Management

Data Integration Developer Combines data from different sources into a valuable resource Works to Extract, Transform, and Load Understands extract tools Informatica, ETL, SQL, and PL/SQL

Continued Qualifications BS in computer science or engineering 4 or more years developing and programming experience

Business Analyst Strategically uses data to motivate change and action in an organization. Helps decision makers make better choices Identifies problems, analyzes data, makes recommendations Takes experience to do this job alone

Continued Qualifications BA in Math or Statistics 5 or more years in Intelligence analysis and reporting Knowledge of SQL Good people skills

IT Manager Networking Training and Lab Maintenance Internal Systems Help Desk Administration Asset Management Communication

IT Manager (cont.) Qualifications? Experience? Salary?

Chief Technical Officer (CTO) Oversight of Technical Staff Technical Problem solving Design and development Strategic Planning

Chief Technical Officer (CTO) Qualifications? Experience? Salary?

Chief Information Officer (CIO) Interchangeable with CTO in most companies Policy Setting Planning, Directing, Coordinating Business Strategy

Chief Information Officer (CIO) Qualifications? Experience? Salary?

Conclusion

References sp#section2 database_designer database-administrator-and-developer