Emotional Intelligence  Ability to monitor one’s own and others’ feelings and emotions to discriminate among them and to use this information to guide one’s thinking and action  Awareness & Application Dimensions

I) Awareness Dimension A) Self Awareness: Knowing your motivations - emotions & personality what comes easy versus challenges - what you enjoy & dislike - strengths & weaknesses Emotional self-awareness Accurate self-assessment Self-confidence

Self-Awareness Improve interpersonal skills => need to know yourself Unique personal characteristics => insight into basic behavioral tendencies => determinates of career & personal success

Scoring for Self-Awareness Sum up your total points for the questions: => Your score;  >20: High level of self-awareness  10 to 20: Medium level of self- awareness  <10: Low level of self-awareness

How to increase? Solicit feedback: superiors peers subordinates Reflection Write in a journal: Entries addressing critical aspects of interpersonal experiences Self-performance appraisal Self-assessment inventories

B) Self Management  Ability to understand your feelings & use this understanding to effectively deal with emotional situations  Recognize a mood or a feeling => meaning & effects => decide most effective way to act

Self Leadership  Based on the premise that we choose what we are & what we become  Process of planning – organizing directing & controlling ourselves  Influencing ourselves to achieve our own goals

Scoring for Self-Management Sum up your total points for the questions: => Your score;  >20: High level of self-management  10 to 20: Medium level of self- management  <10: Low level of self-management

Am I a good planner? The perfect planner would have answered as indicated below: (1) Yes (2) No (3) Yes (4) Yes (5) Yes (6) Yes (7) Yes (8) No

How well do I set goals? Question 1: Assess your general tendency around “action” Questions 4 & 5: Proaction versus reaction Questions 2 & 3: Allocating “resources” for the completion of goals Question 6: Focuses on a cornerstone of effective goal setting- creating goals that are attainable, yet challenging => If your score on any of these questions is 3 or less, you should pay particular attention to the corresponding material

Practicing:  Aware of what YOU want out of life  Clarify your values  Set your goals  Develop a personal mission statement  Make plans for achieving your goals

II) Application Dimension A) Social Awareness:  Ability to understand and empathize with others  High => divergent points of view – interact effectively with different types of people & emotions  Build networks – accomplish positive results

Scoring for Social-Awareness Sum up your total points for the questions: => Your score;  >20: High level of social-awareness  10 to 20: Medium level of social- awareness  <10: Low level of social-awareness

B) Relationship Management  Ability to connect with others in ways that build positive relationships  Inspire change- build teamwork & collaboration – resolve conflicts

Scoring for Relationship Management Sum up your total points for the questions: => Your score;  >20: High level of relationship management  10 to 20: Medium level of relationship management  <10: Low level of relationship management

Total Emotional Intelligence Sum up your total points for all sections: Your score;  >80: High level of emotional intelligence  50 to 80: Medium level of emotional intelligence  <50: Low level of emotional intelligence; below the average, you have to improve your EI

EI effectively include the following:  Straightforward & composed manner  Compassion – sensitivity & kindness  Alter actions based on the potential reactions of others  Open to opinions & ideas of others  Build & mend relationships  Necessary changes  Balance between personal life & work

What about your personality? “Big Five Inventory” 1) Conscientiousness: Work hard to achieve goals, cautious, deliberate, self- disciplined, well-organized, goal & detail oriented 2)Aggreableness: Cooperative, trusting, gentle & kind, avoid conflict, modest, trustworthy, available when needed

What about your personality? 3) Extraversion: Assertive, active, talkative, energetic & optimistic, excitement & social attention, enjoy change 4) Openness to experince: Creative, imaginative, resourceful, insightful, flexible attitudes, divergent thinking, vision of future

What about your personality? 5) Emotional Stress Tolerance: Stable under stress versus Neuroticism: experience negative effects such as fear, sadness, guilt & anger, not seen as role models, not have positive view of future