Service Management SIG Open Forum + Migration Strategy – R/3 Customer Service to CRM Service Session 4001.

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Presentation transcript:

Service Management SIG Open Forum + Migration Strategy – R/3 Customer Service to CRM Service Session 4001

Program Slide: Be Courteous – Cell Phones and Pagers Off or on Vibrate

Who: Group Structure Product Lifecycle Management Engineering & Construction (E&C) Environmental Health & Safety (EH&S) Plant Maintenance (PM) Product Data Management (PDM) Project Systems (PS) Quality Management (QM) Service Management (SM)

How: Group Leadership Joe Fortescue, PSEG PLM Group Chair Ray Tucker, Briggs & Stratton Influence Chair SM SIG Chairs Roger Koopman, Lennox Intl. JoEllen Fiorvante, Eli Lilly Program Coordinator SM SIG Program Chair Richard Kiefer, Lam Research Corp.

Scheduling Notes… : Adding Migration Strategy – R/3 Customer Service to CRM Service and 4007: Not SM sessions, they are PS Overflow sessions in Room : (Tuesday 11:00-12:10, room 276) Joint QM/SM session - TBD: (Tuesday 1:20-1:50, room 277) trying to add “Solution Comparison – R/3 Customer Service and CRM Service” What: Program Overview & Highlights

Where: After the Conference Mark Your Calendars ! 2003 ASUG Forum on PLM November 2-5, 2003 Phoenix, Arizona Call for Speakers available NOW! Visit for more information.

Initial SM Topics Suggestions for the Forum: -Technical Objects/Master Data -Contracts-Warranties -CATS Interface-Time Confirmation -Reporting-Resource Related Billing -Configuration Management -Service Order/Notification Processing -Measurements and Counters -Service implementations using CRM Need Your Input!!! When: Planning for the Forum

Volunteer Positions: Looking for volunteers Elections during session 4010 (Tuesday, 3:30-4:40) Need nominations for -SIG Chair -SIG Program Chair

PLM vs. CRM: Where does Customer Service/Service Management belong (to be discussed at business meeting on Tuesday afternoon)? -Product Lifecycle Management (PLM) or -Customer Relationship Management (CRM)

Question and Answer Keep abreast of current changes at asug.com For Group questions, contact ASUG at or

Thank you for attending! Please remember to complete and return your evaluation form following this session. Session Code: 4001

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