Week 13: Developing Performance Measures: Best Practices Guest Speaker: Teresa Rocha –Chief Deputy of Operations, California Department of Corrections Missouri “Show Me” Site Performance management issues (from last week) Performance measurement -- concepts Performance measurement -- examples

Missouri “Show Me Results” Good score from “Governing” Magazine Themes: prosperous, educated, healthy, safe, responsible Purpose: fact-based decision making (to improve results) and public accountability Summary sheet of results: –indicators of outcomes –concise list –meaningful measures

Increased number of jobs paying greater than $10/hour. Total Number of Missourians Employed YearMissouri Data 19902,443, ,479, ,515, ,489, ,566, ,697, ,772, ,768, ,735, ,745, ,828,380 Missouri Data: Data are the total number of Missourians employed, regardless of wage, as reported to the Missouri Department of Economic Development by employers. Data for jobs paying greater than $10/hour are not yet available.

Increased representation of minorities and women in upper salary ranges of state government and state purchasing Percent of Minority State Employees Earning Over $40,000 YearMissouri Data % % % % % % % % Number of minority state employees as a percentage of all state employees earning more than $40,000 a year. Total minorities in state government employment are 15%.

Performance Management Issues Rationality revisited –is performance budgeting just another attempt to rid budgeting of politics? Can a creative manager make any outcomes look good? What should be the consequences of agencies not meeting their performance goals? Rewards v incentives? Rewards to unit budget or individuals (salaries)? Perverse incentives (i.e. too much focus on what gets measured) at expense of other things?

Performance Measurement -- Concepts Purposes of performance measurement (audiences): 1.For policy makers to determine program success and relative priorities 2.Public accountability –symbolic value –actual information 3. Information for managers to increase effectiveness of organizations

Performance Measurement -- Concepts (cont.) Follow from mission/goals/objectives (workbook p.9) Objectives: clear, specific, measurable, outcome-oriented Performance measures: –outcome oriented efficiency and workload can be useful process measures outputs may be meaningful, e.g. # graduates service measures (limitations of customer satisfaction surveys) –limited number most directly related to objectives meaningful available –standards/benchmarks available (external and internal) –linked to budget choices

Performance Measurement -- Examples Public Library Objectives –increase access to desired library materials –increase reading and improve literacy –increase information competence Performance measures? (Focus on outcomes) Examples from your agencies

Preview of Week 14 Performance budgeting -- all Internet readings of “best practices” jurisdictions –correct Bellevue link: Review format and schedule for BCP presentations